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What should someone do when they don't like what the artist they commission has provided for them?

I've been in a situation recently where the artist I commissioned said that they where happy with what the made for me yet I was not.
I feel like they rushed the commission and this caused issues. I don't want to go into real details but I want to know if there is anything a customer could do about this?
There where things wrong with the drawing, the artist got things about the character wrong but they stated that they where trying to replicate the style of the characters souse material (In this case MLP).[Edit: I Didn't ask for MLP style at any point. Sorry I didn't make this clear. I asked which character(MLP, Tauren or Human) they would be best at drawing and they said MLP character.] To me it was clear that they where not as the eye's in particulate where still in there own style.
I asked them to change the things I thought they got wrong and they said that they where happy with the work they did. There was no mention of changes costing more. This was for an Icon so there was no progress shown.
I've personally dropped the issue but I want to know what I could do if this happens in the future?

(I hope this is better worded, I'm not the best with explaining my self sorry.)
(I'm so sorry that I didn't make this all clear please ask me and I'll enplane as best I can. I'm sorry!)

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( 49 comments — Leave a comment )
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funkicarus
Aug. 29th, 2013 10:51 pm (UTC)
ask for progress shots in the future. unless the artist is charging a reeeeally low price (like, 2$ or somethin) this is usually a perfectly reasonable request.

that is odd though, that when you requested a change they came back at you saying they like it. :\ when it's a commission, the CUSTOMER's opinion is the most important one...they're the one who paid for it.
spiffystuff
Aug. 30th, 2013 01:38 am (UTC)
I gotta disagree some here, without knowing more I don't think one can say the artist should have done this or that.

Most icons are pretty cheap (~$25?) and in all the commissions I've gotten it's not standard to show progress shots, but it would depend on the artist's TOS.

Similarly the artist wouldn't be obligated to fix style things for free unless that was also something they offered in their TOS. Such "fixes" may essentially mean redoing the whole icon, which would be excessive if the icon was on par with other work and with the commission description. But then again, maybe there was something way off on the icon; I just can't tell from what the OP posted.
(no subject) - nakoothetauren - Aug. 30th, 2013 03:07 am (UTC) - Expand
(no subject) - funkicarus - Aug. 30th, 2013 12:17 pm (UTC) - Expand
(no subject) - nakoothetauren - Aug. 30th, 2013 12:28 pm (UTC) - Expand
(no subject) - funkicarus - Aug. 30th, 2013 12:30 pm (UTC) - Expand
(no subject) - nakoothetauren - Aug. 30th, 2013 02:09 pm (UTC) - Expand
(no subject) - funkicarus - Aug. 30th, 2013 02:11 pm (UTC) - Expand
(no subject) - nambroth - Aug. 30th, 2013 12:37 pm (UTC) - Expand
(no subject) - funkicarus - Aug. 30th, 2013 12:56 pm (UTC) - Expand
wuvvumsoc
Aug. 29th, 2013 10:53 pm (UTC)
I don't know what to say, really.

Sometimes I put out commissions where I feel like I didn't like the outcome of my work personally but I had already put in several hours and couldn't feel compensated if I did it again. Even if something "looks rushed" it may have had a lot of work done behind it.

Sometimes artists have a block and force themselves through and sometimes they have an off day. While it might feel like a case of "tough luck" I don't think it's really fair to the artist to expect a refund or for them to do it again if they delivered the work, and you simply don't like it. And it's hard to just without a comparison.

I'm more speaking from personal experience. There are probably cases where an artist clearly isn't trying at all and intentionally rush their commissions but sometimes you can just have hours of work and not so great of an outcome.

Edit: I'm just speaking in general when it comes to "rush work." An artist should fix mistakes but if it's just general quality that can be more debatable.

Edited at 2013-08-29 10:55 pm (UTC)
nakoothetauren
Aug. 30th, 2013 03:10 am (UTC)
Oh I understand on the front of being an artist as well.

It was more that they turned down fixing mistakes that bothered me. There are reasons I think it was rushed but as I don't want to make a beware of it and I'm not sure if would be ok to show stuff like that with out making one.
sbneko
Aug. 29th, 2013 10:57 pm (UTC)
I don't think there's anything you can do in this situation. I find it odd that they don't want to fix anything (since you mention that there's no info this to know before hand). Personally if the commissioner was unhappy I'd fix it, but it does depend on the situation.

I've had it happen before, very rare though, I think just once even, where a commissioner didn't like the work and felt it maybe rushed but I honestly didn't and spent the same amount of time and care, and liked the image myself. So without a comparison image it's hard to tell if the artist actually did rush it or not.
rueq
Aug. 29th, 2013 11:03 pm (UTC)
I've personally gone through this, yes. By the time I'd thought about what I was going to say to the artist it was just way too late, they deactivated their deviantart account and disappeared. So I would definitely recommend speaking up as soon as you can.

Edited for a typo!

Edited at 2013-08-29 11:03 pm (UTC)
oceandezignz
Aug. 29th, 2013 11:06 pm (UTC)
The only thing frown-worthy in this to me, is that the artist did not attempt to fix the work when asked to.

Other than that... I can draw MLP pretty good, but people can still see ME in my work, rather than the on model vectors... and I think that's a good thing? Perhaps to the artist, this is how they felt as well. Or its was just an attempt to go on model and they didn't quite get it, but were stil satisfied.
sbneko
Aug. 29th, 2013 11:08 pm (UTC)
Yup, kinda wondering about this. You can try to do the MLP style, but most have their own eye style, I certainly do, rather then copying the show. Hard to really know with little info.
(no subject) - poizenkat - Aug. 30th, 2013 04:25 pm (UTC) - Expand
mazz
Aug. 29th, 2013 11:09 pm (UTC)
I guess it's just me but regardless of if they're happy with it if they missed markings they should fix them for you.
I guess requesting progress shots in the future is about the best you can do.
nightlinez
Aug. 29th, 2013 11:12 pm (UTC)
It can be hard to tell if a piece has been rushed or not. Also, replicating a style can be very hard to do and some artist like to not directly copy styles.

Defiantly ask for progress shots. Just check their TOS to see if they would show progress and/or do changes for the type of art you are commissioning. From experience I have things in my TOS about how many edits you can get for free.

Artist want their customers to be completely satisfied (or should be). If you do request WIPS make sure to correct the artist in the process and not state changes after the work is complete for best results(unless it is a simple thing like color in a digital commission)
nakoothetauren
Aug. 30th, 2013 03:17 am (UTC)
I don't believe they have a TOS. The was commissioned though LJ where they posted about icon commissions and as far as I could see at the time they didn't have any other art sites it wasn't until later (2 weeks after starting the commission) I found any of there art sites through another community altogether.

There are reasons I think that it is rushed but I am not sure if I can post them here with out making a beware. :c

I'm not sure how vague I have to be with this. I'm sorry to everyone.
(no subject) - nightlinez - Aug. 30th, 2013 10:39 am (UTC) - Expand
ljmydayaway
Aug. 29th, 2013 11:25 pm (UTC)
I'm getting this sense that you were asking the artist to 100% replicate the mlp style. Please correct me if I'm wrong. If I'm not, that's not something you should expect from any artist. You should be commissioning them for their style, not for the shows style. Or maybe even just be more clear in the beginning.

One of my first commissions was someone wanting me to draw a 100% on model mewtwo, and it's just not possible (especially when I was not very skilled back then). It was pretty disheartening.
nakoothetauren
Aug. 30th, 2013 03:23 am (UTC)
Not at all! I asked them what would work best in there style out of three character species, Tauren, Human and a Pony.
This is exactly what I said:
"Are you ok with drawing things like MLP characters, Human characters (Pokemon OC) or Tauren from the world of warcraft? And which would be easier for you?
If you would be up for any of those I would really be interested in getting one of your icons :3"

Maybe it comes across that way? I'm not sure. I never meant it to be that way and it sucks if it came off like that.
tanginello
Aug. 29th, 2013 11:32 pm (UTC)
I always offer to fix missed markings or character details when I am doing commissions but with substantial re-draws there are additional fees. But, I also produce progress shots so folks can catch things they don't like before I get too far in the process.

I don't really think there is anything you can do; obviously the artist is not willing to change the art. Like everyone else has said, ask for progress images next time.
growly
Aug. 29th, 2013 11:36 pm (UTC)
I personally wouldn't press it, I'd just not commission that artist again, or if I did, have them draw a different character.
fiawol
Aug. 29th, 2013 11:44 pm (UTC)
Making a commission is like rolling a pair of dice: sometimes you get double-sixes, but every once in a while, you get snakeyes. Everyone who collects commissions eventually gets one they don't like, if it's digital you can try to see if the artist can do anything to "fix" it, but eventually you just have to move on and treat it as water under the bridge. I once commissioned a con sketch from an artist who actually did official MLP merchandise art, and even though I'd gotten a dozen sketches from this artist previously (on a whole range of subjects), I think the MLP sketch was the worst one I had ever seen them do at a con. You pay your money, and you take your chances. "Most" times you end up ahead.
(Deleted comment)
nakoothetauren
Aug. 30th, 2013 03:35 am (UTC)
I'm sorry! I'm not the best at explaining.

Its pixel work.
It cost $5
I asked which character would be best in there style.
They said my MLP character would be best.
I payed them.
2 weeks later I got worried because I saw them posted on a drama com.
4 weeks I stated that I wanted some progress because they said it would be done in a few days. I did say that If I hadn't seen progress by 45 day Paypal window I would make a dispute.
The next day they post the work.
It takes me a few days to reply that I am not happy with the mistakes in the character.
They tell me they where trying to do MLP style. I don't agrue this but I would have thought that if someone was trying mlp style they would make things like the eyes in that style and include a cutie mark.
3 weeks later I post this.

I hope that doesn't sound to blunt I just want to get across what I am not getting across. >_< I do commissions my self and know all about the woes that come with them. My only issue is asking for changes and being told "I really like the work." they haven't made any changes that I can see so I don't know?
I'm sorry :c
(no subject) - sbneko - Aug. 30th, 2013 03:55 am (UTC) - Expand
(no subject) - nakoothetauren - Aug. 30th, 2013 04:08 am (UTC) - Expand
(no subject) - oceandezignz - Aug. 30th, 2013 04:13 am (UTC) - Expand
(no subject) - nakoothetauren - Aug. 30th, 2013 04:18 am (UTC) - Expand
(no subject) - vauvakolibri - Aug. 30th, 2013 11:57 am (UTC) - Expand
(no subject) - nakoothetauren - Aug. 30th, 2013 12:33 pm (UTC) - Expand
(no subject) - spiffystuff - Aug. 30th, 2013 12:08 pm (UTC) - Expand
(no subject) - nakoothetauren - Aug. 30th, 2013 12:30 pm (UTC) - Expand
(no subject) - poizenkat - Aug. 30th, 2013 04:51 pm (UTC) - Expand
(no subject) - ansitru - Aug. 30th, 2013 11:55 am (UTC) - Expand
(no subject) - sbneko - Aug. 30th, 2013 04:13 am (UTC) - Expand
venatorrooc
Aug. 30th, 2013 12:43 am (UTC)
If there is something wrong with the character details, like using the wrong color or not including certain markings, then that's one thing and the artist should fix it - but if it's that you simply don't like the style then there's really nothing for you since they did finish the image.
Seconding the advice to ask for previews though.
spiffystuff
Aug. 30th, 2013 01:31 am (UTC)
Yes this - the vibe I got from the post sounded like the things that were "wrong" were style/taste things, not color or markings. But the post is vague so I just don't know.

OK to ask for color adjustments, asking to essentially redraw a piece is not okay unless the artist messed something blatant up.

Style is not something that is appropriate to ask to be "fixed", outside of some rather extreme hypothetical situations.
(Deleted comment)
(no subject) - spiffystuff - Aug. 30th, 2013 11:58 am (UTC) - Expand
(Deleted comment)
(no subject) - spiffystuff - Aug. 30th, 2013 11:48 pm (UTC) - Expand
(no subject) - nakoothetauren - Aug. 30th, 2013 03:45 am (UTC) - Expand
(no subject) - spiffystuff - Aug. 30th, 2013 12:10 pm (UTC) - Expand
intj_reflection
Aug. 30th, 2013 06:44 am (UTC)
On a small commission like an avatar where no WIP is given and the artist flat out states that they will make no changes because they like the way it looks I would just let it go. Unfortunately there will be times when what you, as a commissioner want and what the artist can produce (rushed, art-blocked, more inspired on other pieces etc.) just won't add up.

Best thing you can do is have a clear idea of what you want up front, request a WIP if it really worries you, make any request for corrections coherent, concise and in a single post so that some aren't overlooked.

Some artists might want money for changes and it can be a sign of good faith to offer (and pay if the offer is accepted) for corrections to be made, but once the artist refuses to adjust or change a piece, you, as a commissioner need to accept that your vision and the creative talent you chose to develop it were just not compatible this time.

It happens and is disappointing, but there is only so much that can be done.

(Edited for atuocorrect derp. )

Edited at 2013-08-30 06:47 am (UTC)
xubunturambles
Aug. 31st, 2013 01:49 pm (UTC)
Next time just ask for wips, and try to assert yourself, as in, be more firm about the changes. If someone makes your character red when its quite plainly blue, are you gonna stand by and do nothing?

Also, if there were obvious thing wrong with the character, i don't understand why the artist wouldn't do anything about it :L
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