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I'm going to leave out names for now since I am only seeking advice on what I should do.

I am asking for advice on a purchase I made of several pre-made fursuit items. I purchased these items on July 30th, 2013, and have not received them from the seller yet.



I purchased a set of pre-made fursuit items from a fursuit maker. (NOT a commission, these items were ALREADY made and ready to ship.) This is a relatively well-known fursuit maker who has been in the fursuit business for many years (relevant because one would assume they would understand good business practices by now). The entire business arrangement (purchase, etc.) was made via Notes on FurAffinity.

The purchase was made on July 30th, 2013. I promptly paid the full amount the fursuit maker asked for via PayPal, and the payment cleared immediately. The fursuit maker said, via Notes on FurAffinity, that they would ship the items as soon as PayPal transferred the money to their bank. As I stated, this happened on the 30th.

I did not hear from the seller, and I did not receive the items. Three weeks passed, and I sent a FurAffinity Note to the seller on August 21st, asking for the shipping status. They replied the same day, stating that they had had a "busy week" and had not shipped my items, and that they "hoped" to ship them on Friday (which would have been the 23rd of August).

It may be none of my business, but the fursuit maker has been posting plenty of journals that has shown how active they are - plenty of posts about how they are going to all of these places, and being active, etc., so it doesn't sound like they're stuck without a car, or trapped in a locked room, etc. Plus, I know the postal service and most package delivery services have home package pickup services, and you can purchase a shipping label online and print it at home, if you are unable to leave your house or stop by a drop-off location.

Additionally to this, they have been active enough online that they could have, at the very least, sent me a Note to tell me that they were busy and had not shipped my items yet. I would have been completely willing to work with their schedule, and wait as long as I needed to, if they had paid me the simple professional courtesy of communicating with me.

I guess I'm just looking for advice for now - I'm not sure what to do at this point. I am going to Note the seller again on Friday if my items have not shown up by then (I think a week is a reasonable transit time if they did ship my items on the 23rd of August - I live relatively close to the seller, statewise). I am going to ask if the seller if they have shipped my items, and if they have not, I am going to ask when they plan to do so, and I am going to ask them to provide me with a tracking number when they do ship the items. Is this unreasonable?

Secondly, if they do not ship my items by the 13th of September, should I initiate a PayPal chargeback? (The 13th of September would be 45 days after my payment, which is PayPal's dispute/chargeback limit.) I know I did not ASK for a concrete shipping time, and nor was I provided one, so I do not know if this action is a reasonable one or not.

Plus, I know this was a casual purchase made on FA without the benefit of a contract (or the protection that a website like eBay or Amazon provides its buyers), so I'm not sure if I'm pretty much out of luck here or not.



Thank you for any help and advice!

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Comments

( 12 comments — Leave a comment )
slinkslowdown
Aug. 29th, 2013 06:15 am (UTC)
I don't think it's unreasonable to ask for tracking on the package.
lakotawolf
Aug. 29th, 2013 08:28 am (UTC)
I will do so, thank you :} I'm sure it'll irritate the seller as it will definitely make me sound like I have a lack of faith, but hey, at this point, it's warranted XD
slinkslowdown
Aug. 29th, 2013 05:39 pm (UTC)
I don't think it implies a lack of faith in the seller, but rather that the postal system does fuck up sometimes.
growly
Aug. 29th, 2013 06:35 am (UTC)
Absolutely open a Paypal dispute if it's not shipped soon, with a valid tracking number. A month and a half is a very long time to wait, and sometimes flaky people will spend shipping money before actually mailing the items, so it very well may turn into a huge debacle spanning months if they're that sort of bad businessman.
lakotawolf
Aug. 29th, 2013 08:27 am (UTC)
Yeah - I tried to give them the benefit of the doubt, but what kept irritating me was the whole "I had a busy week" thing - I really wanted to write back, "what about the THREE OTHER WEEKS prior to this one 'busy week'?" Snarrrl. But I kept my reply very polite XD

I'm sure I'll irritate the seller by asking for a tracking number, but at this point, I think I deserve one XD

And yeah, I've seen that happen so many times on FA :{ Especially with commissions, it seems like! I guess my next decision after this one will be whether or not to make a post on A_B here about the seller :/

Thank you :3
gatekat
Aug. 29th, 2013 06:53 am (UTC)
If it hasn't shipped by the 5th, open a dispute.
PayPal counts by the day you sent the money, not the day the seller receives it in their bank.

Do not get yourself cheated out of your money just because they are well-established. Protect yourself first.
lakotawolf
Aug. 29th, 2013 08:19 am (UTC)
Oh! O_O Thank you! I didn't know that's how PayPal counted the days - I was sitting with my computer's calendar open, carefully counting out 45 days from the 30th, to make sure I wasn't jumping the gun and doing things "too soon" XD

At this point, it's not even so much about the money as the mild disappointment and depression that kind of envelopes the whole situation, as stupid as that sounds :{ Fursuits and costuming is supposed to be about having fun, and now I've kind of got this whole negative experience attached to this. Oh well!

Thank you - it makes me feel a lot better to have some advice on concrete dates on when to do things :} I was really waffling and still trying to be nice to the seller (for some reason) and give them the benefit of even more of the doubt :/
karthegrax
Aug. 29th, 2013 07:26 am (UTC)
Lakota you're too nice, "I know I did not ASK for a concrete shipping time, and nor was I provided one, so I do not know if this action is a reasonable one or not."

It's more than reasonable. If I buy something I expect it shipped next business day, at the very latest, by the end of the week. Some makers live out of town so they wait until they go into town to post it, but a month is just ridiculous.

I understand you don't want to annoy a well known maker as it can sometimes lead to drama from their friends/fans, but I would ask for the tracking number. If they haven't provided that by September 10th, initiate a chargeback.

Unfortunately well known people are not beyond scams. Last year someone had been to their fabric store and offered to buy fur for people online and ship it to them if they were interested in the unusual colours. Quite a sum of money was sent by various people and then the seller got sick. Only the people who initiated a chargeback in time got their money back, the rest were never refunded.
lakotawolf
Aug. 29th, 2013 08:15 am (UTC)
XD I know - it's just that since FA isn't, say, eBay, Amazon, or even FurBid or FurBuy, I had a nagging worry that the seller could always say "well, we never really AGREED on when I'd ship them out!" and they would technically be 100% correct - no agreement was made in writing.

I've been dating a lawyer for 13 years, so a bit of legal awareness of that kind of stuff has rubbed off onto me. But, I didn't really want to go and demand a contract or anything like that - which may have been my own fault XD

But, upon reading PayPal's buyer protection info a little closer, it's fairly clear that it protects buyers no matter what site the purchase was made through :}

I'm not too worried about blowback from rabid fanbois/the dreaded Friend Legion of the fursuit maker (I'm a veteran of Internet Wars; I'm one of those people who Has An Opinion Of Things, so I've gotten into my fair share of scraps) but I tend to become the "I've stopped caring" kind of non-confrontive sometimes, which is why I haven't been pestering the seller with Notes XD But I think I'll be dropping them a note tomorrow after the mail arrives if the fursuit bits don't arrive.

Thank you so much for taking the time to give me advice! :} It was one of those situations where I knew what I WANTED to do, but didn't want to blare forward in 100% Douchebag Mode if you know what I mean XD
ibagface
Aug. 29th, 2013 10:31 am (UTC)
I could understand if this person had to make your items so you would have to wait some time for them. But for items they simply have to parcel up, write an address on and post? This is just being lazy.
Drop them a polite message asking for the tracking information as your item still hasnt arrived. If they are wishy washy about it and simply tell you sorry it isnt done again let them know you want a tracking number by the end of your 45 paypal dispute period. Explain to them its just a precaution for you. They shouldnt kick up a fuss about it if they are sending the package out. If you dont get a tracking number then open a dispute.
spiffystuff
Aug. 29th, 2013 12:12 pm (UTC)
Yes, open a dispute if you're going to go over the 45 day mark. I'd advise informing the seller of this now, in as polite a way as one can "Hey, it's been a month now and I'd really like to get these items. Can you ship them by ( Aug 30? ) Also, I feel I should let you know that in these situations I always start a paypal dispute if I don't have the items by 45 days ( Sept 5? ), which I will happily drop when I receive the items. But I hope that won't be an issue!"

Or something.

If it gets to that, make sure you do NOT drop the dispute until you have received and inspected the items - you cannot reopen a closed dispute.

Edited at 2013-08-29 12:15 pm (UTC)
ljmydayaway
Aug. 29th, 2013 05:22 pm (UTC)
I would ask them to ship by the first, and open a dispute if they don't. The dispute process takes a couple weeks, and the seller will be forced to give PayPal a tracking number or risk losing their funds. Definitely let the seller know you're giving her until x date before filing the dispute.
( 12 comments — Leave a comment )

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