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Media / The Critter Factory

WHO: Media / The Critter Factory

WHERE: http://www.furaffinity.net/user/media , http://www.furaffinity.net/user/thecritterfactory

WHAT: A full fursuit

WHEN: 11/25/11 - 9/21/13

PROOF:

Quote: http://img29.imageshack.us/img29/8341/1rhj.jpg

Downpayment: http://img21.imageshack.us/img21/7376/6mjh.jpg

Deadline Question: http://img20.imageshack.us/img20/4697/78jb.jpg

Deadline Uneasyness: http://img22.imageshack.us/img22/5576/2bdg.jpg

New Payment Plan: http://img59.imageshack.us/img59/3016/rjcs.jpg

Paid In Full: http://img13.imageshack.us/img13/7996/vofs.jpg

Head Shot: http://img855.imageshack.us/img855/9706/yfcw.jpg

Wings: http://img547.imageshack.us/img547/490/xz3p.jpg

Video of Airbrush: http://www.youtube.com/watch?v=6P8oaQE6Hbc&feature=youtu.be

Diagram of Edit: http://img197.imageshack.us/img197/7185/5gv2.jpg



EXPLAIN:

I apologize about the length of this post, it has taken 2 years long to finally have this suit in my hands for good, and I have a lot to explain. So here we go.

-------------------- Year 1 -------------------------


11/25/11 - I contacted Media for a quote on a full suit. He seemed excited at the idea, and it went on from there to be a quote of $2800. I placed a down payment of $710 on 12/3/11. The suit was meant to be finished by September of 2012, giving him roughly a year to finish.

1/3/12 - I sought fit to contact him about any updates and information about a DTD. Already he was lacking in contact, but I figured this was normal. I was told to wait on the DTD until he was done with the head.

1/9/12 - Payment of $500

2/27/12 - I make a monthly check-in, as he does not contact me first (ever). I then ask about the September deadline. He gives me a non-answer, but gives me hope it will be finished before then. He explains that he is on a shortage of fur, and mentions his internet being out. (He says this a few times before this, but I ignore the excuse altogether).

4/2/12 - I again contact Media about the suit. I decide before I make another payment, I want some sort of progress and explain I'm uneasy about this lack of real deadline. He explains he's moved, that September seems doable (yet no real confirmation) then states he's getting started. I am unhappy with this response, but tell him to continue if he believes he can do this before September.

4/17/12 - Payment of $410

5/10/12 - Checking in once again, as he does not contact me. He replies a week later, explaining his grandmother is in a Hospice and he is delayed.

5/31/12 - I let him know that I am having a client send him the last $1180, instead of paying me to take out the middleman. He states they are training someone, and admits his communication is bad. He then talks about things being in storage, and asking for more payment. (Note, he's not shown me a single progress shot yet) He then asks if I need special shoes. He asks for DTD, despite telling me to wait earlier, which was frustrating. He then sends me a new email to speak to of a co-worker. (I did not ever speak to them)

6/27/12 - He shows me images of the head being worked on, finally! He shows me roughly 25+ images of it in various stages. We discuss it in depth, he continues onward.

7/1/12 - Payment of $400 and DTD sent

7/30/12 - Payment of $400 then $640 (Paid in full) , and his excuse of moving yet again. He says the DTD has made it in, I ask for any updates as the con drew ever closer. No reply.

8/26/12 - Mentioned "EF" delayed them (convention I assume), and he's been sick and not replying to anyone's email. He says my head is fleeced. He says he'll have pictures to show me tomorrow. He sends them, I okay them, we proceed. No answers to other questions I have.

9/15/12 - I check in again asking about shipping, as he seems sure he'll be done by Rainfurrest. He says he'd rather ship to the hotel, I agree despite not liking this idea. I ask him to remove the eyelids, as it makes her far too sneaky looking (I wanted a bright and happy expression).

9/19/12 - I ask him directly, is he going to send it or not. He replies he just got the right fur in that day, and assures me he thinks it'll be okay. The deadline is the coming Monday and he agrees to it.

9/19/12 - He asks me to post my fursuit on my FA page to get him some publicity, as he is moving -again- and would like to spread the word. I agreed.

9/25/12 - He states he is sending it, it will be at the con the day I get there (the 27th). However he says it was rushed, the painting isn't perfect, and there's lots more he wanted to do to it. At this point I just want to see the suit, I'm willing to just accept it as it is....

-------------------- Arriving at the Convention -------------------------

I finally get the suit. I put it on, and then find a whole host of issues making it nearly impossible to wear.

- The head is incredibly small, to the point of suffocation and neck strain on putting it on and off. The ears are so heavy, they swing and nearly knock folks to the ground. The eyes are far apart, I cannot see out. The mouth is closed, no vents, I was hyperventilating. I placed a straw in the mouth to breathe, it did not help. I had to wear the head without glasses, as it was so tight to my face.

- The torso was too short. From groin to shoulder, it was so tight I could hardly move. The arms have no movement above raising them a foot above my hips.

- The tail is attached to my groin in a way that it hangs between my legs, making walking very hard.

- I wear the suit for a total of 2 hours, taking breaks every 15 minutes to breathe properly. I try again the next night, only to give up and realize it simply does not fit. He never took measurements for my head, or my body outside the DTD.

-------------------- Year 2 -------------------------

9/26/12 - I tell him I will ship it back to him for edits, I thank him for the hard work, and explain the fixes in a big clear diagram. I very clearly tell him the edits needed and offer that I would pay for them should they be too hard.

9/30/12 - Payment of $200 to cover shipping from him to the hotel.

9/30/12 - I am promised a pair of WINGS (***Important***) on my suit for the payment of shipping Luufa back to him. (Costing a total of $150)

10/13/12 - Luufa arrives at his house and he makes an inaccurate assessment. He claims the head looked fine to him, that my body looked too loose on me. This was not the case, it was too tight and the head was too small. He believed the suit needed to be stretched out...when simply it didn't fit right in the first place. Again he mentions wings, says he'll fix the fingers and will add more airbrushing. Note none of these things are things I asked for in a diagram. I feel at this time he's darting around the real issue at hand. I AGAIN Send him a very long, clear list of what needs fixing. Head, Ears, Neck, Tail, Groin/Body, and so on. (If wanted, I can provide these emails, they are VERY long however and extensive)

12/3/12 - I check in after a long period of silence.

12/4/12 - He's moved again! He hasn't started any work on her, but will soon. Claims they hung her out in a box for a while. Another big change to how he does emails, stating he's hiring a new person to help, and that his hours are 12pm-6pm monday to friday.

1/28/13 - Checking in, Again.

1/30/13 - Claims he's shipping Luufa next week. No updates on any edits, wings, or otherwise. Says he'll take photos.

2/27/13 - Checking in, Again. He replies the same day, saying they have rodents in their stocks of fur and he's touching up airbrushing. That new fur just came in to fix Luufa but FWA (Convention) is hitting him hard.

5/4/13 - Checking in, no photos, prodding. He replies saying it's fixed then asks about the neck fluff, I state doesn't need editing. (which is fine, and at this point I just wanted to suit. I was done.)

6/12/13 - Checking in, Again.

6/15/13 - He replies with a youtube video explaining that he's been waiting 6 MONTHS for a new airbrush. He did not inform me of this 6 Months ago, I would have gladly understood. Instead, this is all I am shown, no photos or edits. I tell him that seems fine and all but what of the other edits? No response.

7/17/13 - Finally, I send him one last, final, very dissappointed email. I ask for an ETA to be sent out. After many hospital visits I was absolutely afraid I'd never get a chance to wear the finished fixed suit in all it's glory, and literally pleaded with him to just send it to me. I asked for a tracking number, I said the latest I needed it was by August of this year.

The same day he said he would send it monday. And monday he did, finally send it.


-------------------- Suit Is Here -------------------------

It arrived yesterday, 8/22/13.

The head has had no visable changes, I still cannot put her on without stress, pain, and being unable to breathe. If he altered it, there is no possibly way to tell.

The suit feels the same as it did before. The tail still between my legs, still tight in the torso, the difference is the legs feel a bit fuller.

There is a hard coated residue on the suit from the new paint, I perhaps think I can brush it out to be soft again. The white fur is now slightly stained from the new paint and is no longer white but a myriad of greens yellows and blue bits.

There are no wings.

I am very disappointed. I cannot feel, see, or find any changes in the suit. It's taken nearly 2 years to get her in my hands permanently, and I simply cannot wear her without making the edits myself.

-------------------- In closing -------------------------

Media has very severe communication issues. He takes a very long time, and while he can produce amazing results It is hard to decide if they are worth the money spent. At $2800 (+$200, +$150), I feel as though I am taking a great loss. I will not pursue anything, as in the end I have a finished product and got to wear it once. I am mostly angry about the lack of edits, the ignoring of all the times I checked in, and the fact there are no wings as I was promised. Please, if you are thinking of purchasing work from him take care to understand it takes a very long time. Give VERY detailed measurements, and be stern. Deadlines don't seem to be something his company adheres to very well either.

I wanted so badly to love this suit, but it's just uncomfortable to wear, and the 2 years it's taken to get her just really spoils my enjoyment of wearing her.

--- EDIT Aug 27th, 2013 ---

Media has contacted me, and offered to pay the bill for shipping and edits if I send it to a maker to fix the errors. Once we find someone who's suitable (and open) to do this, I'll update with where the suit is going and the agreement made regarding it. It is yet unresolved, but once it is I'll be adding the tag. We are in contact with ArtSlave, and it may be after Halloween that the suit is sent off should they agree. More to come as things progress.

--- EDIT September 14th, 2013 ---

Media has paid for shipping, and I have sent the suit off to Kilcodo costumes for editing (It's there as you read this). I've sent measurements and an email with the changes to be made. So! I'll edit once it's on it's way back to me.
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Comments

( 47 comments — Leave a comment )
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oceandezignz
Aug. 23rd, 2013 12:01 am (UTC)
Seeing as I have personally watched you go from eager, to wary to near despair over the Luufa suit, this guy and his "company" guy get eternal side-eyes from me. His excuses and his complete lack of respect for you until the last daggum minute infuriate me to the highest degree.

The worst of it is he kept rotating the same issues, over and over (moving/training employees/other cons). If he got his damn act together maybe he'd not have half those issues!

Again I am so sorry this happened to you and I hope you can get Luufa to a state that can make you happy.
scootersquirrel
Aug. 23rd, 2013 01:07 am (UTC)
Really sorry to hear about your issues with the suit and getting it and all. Thanks for bringing this to attention as I often admired Media's suits, but hearing your issues with them, I would be hesitant to commission them.
scardykat85
Aug. 23rd, 2013 01:19 am (UTC)
Talk about a bullet dodged, off the list.
clockmagic
Aug. 23rd, 2013 01:25 am (UTC)
They were my choice to commission for my first suit and I thought I've found the right ones, especially after seeing your character be made so nicely.
I'm so very disappointed to see how they handled themselves and how YOU had to contact them monthly for -two years- just to hear if there was any progress on your commission. Shouldn't it be the other way around!? And to not even follow the changes you requested because it didn't fit right; I'm shocked and so very sad. So sorry to see this had happened to you.
neolucky
Aug. 23rd, 2013 02:50 am (UTC)
After getting quotes from 3 top-notch makers, I in the end decided on Media because he came so highly referred. He seemed to have a background in a variety of creatures and costumes, and in the beginning he certainly won me over with how gung-ho he was about the design.

It is so greatly disappointing that it came out this way. Early on, I had my doubts but told myself I was being paranoid. My gut instinct was right, and I should have pushed for a refund before it was finished. I am glad however, others can now see my experience and gauge for themselves if they want to still work with his business.
calicokitea
Aug. 23rd, 2013 01:29 am (UTC)
Wow. I really love this suit, but based on your descriptions of problems, it doesn't seem like they used the right DTD? Maybe? Or didn't measure correctly?

I can definitely see how the vision would be blocked--there is a very wide space between your eyes that limits visibility greatly.

If I may say so, the head seems a little small. This could be because I'm also on my phone, so I cannot tell, but the tight head fit really can take a toll on you fast, reducing the enjoyment of fursuiting because you're limited on the amount of time you can handle wearing the suit. I am so sorry this happened--fursuits are a great expense, and they are very exciting once you get them in the mail. It's a shame that you had to go through this, and what's even more of a shame is your enthusiasm for the suit has dwindled.
neolucky
Aug. 23rd, 2013 02:55 am (UTC)
I was incredibly blinded by the suits expression, it was (and is) adorable, if he had done the edits as requested perhaps I'd be giving him some very wide-spread good press. I want to love this suit, and perhaps in time I can make those edits necessary myself and still use it.

The head is incredibly too small, it takes pulling and pushing to get it on, and pulling it off has literally given me stomach-cramps, heh! You can almost hear a suction "pop" noise when it comes off.

As far as the mail excitement, I cannot express how my face looked when I pulled the suit out yesterday from it's box to find nothing edited and no wings =|. I was skeptical, but my doubts came to fruition the moment I saw the suit and knew nothing was changed but the paint coat.
sacch
Aug. 23rd, 2013 01:39 am (UTC)
Wow... After seeing how your suit was made I referred a friend to Media for a potential maker for a suit.

I'll be telling them not to do it now and linking them to this. I'm so sorry to hear about this.

Edited for bad grammar.

Edited at 2013-08-23 01:39 am (UTC)
morti_macabre
Aug. 23rd, 2013 02:54 am (UTC)
Wow. All I can say.

I am sorry things went this way for you, completely unprofessional.
brownspotz
Aug. 23rd, 2013 03:02 am (UTC)
oh man, I am in his fursuit queue, down payment etc. I spoke to him on the phone twice and he seemed very pleasant with me. this was around january 2012.
neolucky
Aug. 23rd, 2013 07:56 am (UTC)
He is absolutely very nice, especially over the phone. I believe he has the best intentions, I really do! But...his business ethics are just not there. He's so unorganized. I hope your transaction goes on without any issues, as I know he can be amazing.
anjel_kitty
Aug. 23rd, 2013 03:09 am (UTC)
That's a damn shame that it turned out so badly. Media's certainly a talented fursuit maker, but like so many other fursuit makers, he seems to lack good time management or business skills.
skanrashke
Aug. 23rd, 2013 12:49 pm (UTC)
I just wanted to chime in to say that isn't really a fair assessment. Many of us work full time, but the reason things can take so long is if you have a queue of 10 people and say, 2 of them have you alter or change multiple things, it can potentially slow the queue down MONTHS at a time, and the people at the tail end suffer for it because they end up with the accumulated time slow down all at once. It's unfortunate but it does happen.

Not excusing this person in particular, I just wanted to point out that some of us really do take it seriously and have fine management skills.
(no subject) - anjel_kitty - Aug. 23rd, 2013 10:30 pm (UTC) - Expand
(no subject) - skanrashke - Aug. 23rd, 2013 11:12 pm (UTC) - Expand
(no subject) - neolucky - Aug. 23rd, 2013 11:44 pm (UTC) - Expand
(no subject) - skanrashke - Aug. 24th, 2013 12:40 am (UTC) - Expand
(no subject) - neolucky - Aug. 24th, 2013 05:01 am (UTC) - Expand
ducttapeninja
Aug. 23rd, 2013 03:12 am (UTC)
He claims the head looked fine to him,

Wow, he completely brushed off your actual issues with the head. :/ Sure it looks fine, but that doesn't mean much when it feels all wrong (the tightness in the head, the visibility and breathing issues, the weight of the ears...) That's totally unprofessional.


that my body looked too loose on me.

How the heck could he have gotten that impression? O.o Even just looking at the diagram you sent him, you can really see the tightness issue in the groin area.

When I first heard you were getting a Luufa suit, I was so excited to see the finished result-- I adore the character! So hearing about all of this... Ugh, I'm so sorry. :c His behavior was totally unprofessional, and there is absolutely no excuse for this to have taken nearly as long as it did.
chronidu
Aug. 24th, 2013 05:47 pm (UTC)
THIS was my biggest beef. That the buyer came to him and let him know the suit DID NOT WORK and he just decided that because it 'looks good to him' that it shouldn't be changed.

Ive been more and more weary of him over the last year just from a behavior standpoint but this just sort of confirms all the bad vibes I got from him.

Completely and wholly unprofessional and a real pity to to flush all that potential down the toilet with that sort of an attitude. Everyone keeps saying he's so nice, but when I read his speach all I hear is ego. I get the feeling if anything he's charismatic, but he really doesn't seem to listen to his customers, especially if they say anything he doesn't completely agree with.
(no subject) - morti_macabre - Aug. 24th, 2013 08:06 pm (UTC) - Expand
(no subject) - chronidu - Aug. 25th, 2013 12:03 am (UTC) - Expand
(no subject) - neolucky - Aug. 25th, 2013 02:19 am (UTC) - Expand
(no subject) - coyote_feathers - Aug. 29th, 2013 12:57 am (UTC) - Expand
(no subject) - babsbunny - Aug. 29th, 2013 03:47 am (UTC) - Expand
poizenkat
Aug. 23rd, 2013 04:18 am (UTC)
Oh man I was close to commissioning him in the past. I'm very glad that I ended up going with another maker. I'm sorry to hear about the issues you had. I wonder if you could find someone else to fix it? Either way, I hope he gets his act together soon.
neolucky
Aug. 23rd, 2013 05:55 am (UTC)
Sadly, I don't think I trust anyone else to fix it. Nor do I think I feel okay spending more cash (as it'd be extensive work), I'll try on my own though! I think I have a few ideas on how to make it wearable.

Also that last image works for me D= I wonder if anyone else is having issues with it as well.
(no subject) - poizenkat - Aug. 23rd, 2013 06:00 am (UTC) - Expand
poizenkat
Aug. 23rd, 2013 04:22 am (UTC)
for some reason the last image isn't loading for me? I tried another browser and my wife tried it, but it's not working at all.
mpd_84
Aug. 23rd, 2013 07:11 am (UTC)
The pics for your suit have odd lighting and cropping compared to the rest of the critterfactory suit pics.
neolucky
Aug. 23rd, 2013 07:26 am (UTC)
I noticed that too!

I did not add this to the post, but he did tell me he could never find a "model" to fit the suit to show it off, or take photo shoots. I figured with a DTD it wouldn't be a huge issue, however I honestly feel as though he simply didn't care about my suit...perhaps he expected me to showcase it and take photos for him or something.

But yeah, he never once put it on a model for me to see.
viothefoxbird
Aug. 23rd, 2013 07:49 am (UTC)
Wow. This is so sad :(

I have very little experience with Media's suits, but someone I know has one, and just examining the head, it weighs about 5 pounds, if not more. Every other fursuit head I've had/worn/looked at has been less than a pound. I can't imagine wearing a 5 pound animal mask over your head with impaired vision/breathing, that sounds nightmareish. :(
neolucky
Aug. 23rd, 2013 07:55 am (UTC)
I'm by no means an experienced suiter, and I thought maybe "I'm just being a big baby, suits are always this heavy I bet!" But that suit combined with the ears? Hooooly cow. Can't do it. Then later realized, no. No mines absolutely too heavy, after I got to wear a few REALLY amazing heads that I could breathe in, see in, and keep on for ages.
norsepaw
Aug. 23rd, 2013 08:06 am (UTC)
Its just sad. You pay for an amazing fursuit from a well known name end up not being able to use it, even after the "edits". Media got alots of explaining to do.

And how many times do he move? To me it seems every year O_o
0acorn0
Aug. 23rd, 2013 10:01 pm (UTC)
What's wrong with moving frequently? o-o I've moved almost once a year for the past six years. Sometimes shit happens like illness or bad roommates, or you find a better place to live.
(no subject) - neolucky - Aug. 23rd, 2013 11:46 pm (UTC) - Expand
(no subject) - 0acorn0 - Aug. 23rd, 2013 11:48 pm (UTC) - Expand
(no subject) - morti_macabre - Aug. 24th, 2013 08:09 pm (UTC) - Expand
(no subject) - 0acorn0 - Aug. 24th, 2013 08:11 pm (UTC) - Expand
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