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WHO:
annilius/annily/yannlian

Edit 2: As of October, the artist has posted an apology journal on her commission account over at FA. Whether or not the artist has finished all the artwork she owes to her commissioners is unknown at this time. My issue has been resolved but I still offer some fair warning against commissioning until the artist has had time to fix her reputation.

Edit 1: As of August 2, 2013, this artist has deactivated her deviantArt account and her tumblr page.

WHERE: Fur Affinity (links above)

WHAT: An animated icon

WHEN: Purchased March 23, 2013 - still waiting today, July 30th, 2013 with no updates.
http://i.imgur.com/uOdHzeR.png - Proof - Confirmed Payment e-mail from PayPal. (Artist's and my real name were used so I blocked them here)

PROOF: (Please Note: I am xkid0)
http://i.imgur.com/Tf3kQbt.png - I make my payment and she confirms to have received
http://i.imgur.com/BSGzgPK.png - 3 months later, I ask for an update after there have been no commission uploads and no note/journal to her commissioners
http://i.imgur.com/Rc0GlDG.png - Wondering if she's somehow more active on her deviantArt account, I visit her there, only to find she's responding to a commission inquiry. The hidden comment was made the same date, only she hid it a few days later
http://i.imgur.com/FT6jUce.png - I send a note to the commenter whose comment was hidden, asking if they've been waiting for a long time and if they've had trouble getting in contact with her just for confirmation. They agree
http://i.imgur.com/Kn9TsPD.png - They send no updates/shouts/notes to waiting customers but continue replying (very quickly) to inquiries and accepting more commissions on top of their current work load.
http://i.imgur.com/PptA1o6.png - At the suggestion of another user, I send them a note. It has gone unread and unreplied (note Outgoing box)
http://i.imgur.com/X8gXuTi.png & http://i.imgur.com/9Yfryzh.png - Two other users have been previously asking for updates on their commissions, having their comments/shouts removed by annilius a day or two later.
http://i.imgur.com/1TTigQM.png - I send one of them a note, asking how long they've been waiting and they tell me they've only been given excuses in return



EXPLAIN: I'd seen the work this person did for others and everyone seemed pleased. Everything seemed fine at first - I expected a bit of a wait but I did not expect to be ignored after three/four months while she continues taking on new commissions. Normally I am very patient and I can wait over a year for an art pieceas long as an artist updates frequently and lets me know what's going on in their life or if my commission will be delayed. I do not ever believe that I should have to harass and pester an artist in order to receive what I have paid for - I am trusting them as someone who made a business transaction to responsibly get the work done or let me know what's going on in a professional manner. I asked other users only because I want to be 100% sure that it's not just 'me' feeling paranoid that I'm not getting any thing from the artist or being ignored. Annilius has been ignoring/hiding comments calling her out on her sudden lack of work ethic but without hesitation, accepting new commissions.

I do not like bullying or anti-artist posts of any kind but this is so that others don't send their money off and receive nothing in return.
Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

Comments

( 37 comments — Leave a comment )
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kayla_la
Jul. 31st, 2013 03:14 am (UTC)
Please note we don't allow deletion of posts here on AB. If you receive your work, you may edit your post to add onto the end (without removing information) that you have received it and a resolved tag may be added.
kirai00
Jul. 31st, 2013 04:08 am (UTC)
Thanks for clearing that up.
latiro
Jul. 31st, 2013 03:43 am (UTC)
this is really disappointing :(

I've been meaning to commission her for some art (or an animated icon). It's a shame another one of those artists with such beautiful art turn out to be a scammer

Edited at 2013-07-31 03:43 am (UTC)
kirai00
Jul. 31st, 2013 04:12 am (UTC)
Yes, it really is a shame. Her art work is beautiful and up until recently, no one had any issues commissioning her. I've been getting all sorts of excuses from other users who have commissioned her in the past such as 'life problems' or 'laptop being broken' but that doesn't explain how she is so easily able to accept new orders.
(no subject) - slinkslowdown - Jul. 31st, 2013 05:28 am (UTC) - Expand
lovelesskiax
Jul. 31st, 2013 06:09 am (UTC)
I had a bit of problems with her as well. Asked how my icons were, and then received a very rushed-looking product. She sent me new, better looking ones a few days later (on her own discretion). However, I waited months more for one last icon that was suppose to be a gift for a friend's birthday, but she didn't seem like she'd ever get around to it. She refunded me without any fuss, luckily.
kirai00
Aug. 1st, 2013 03:26 am (UTC)
Yeah, that was a lucky break. Unfortunately she's not responding to any one now a days, it seems. And the 'I want a refund' note is no longer working. =/
hrafnsauga
Jul. 31st, 2013 11:18 am (UTC)
I'm so disappointed... she owes me some work since december 2012. it pains me that she has taken this route... I hope she will come back soon and set things straight. :/
kirai00
Aug. 1st, 2013 03:38 am (UTC)
At this rate, I don't see that happening, unfortunately. She's either abandoned her accounts or she is ignoring every message/note/shout about her owed works.
kalika_tybera
Jul. 31st, 2013 11:35 am (UTC)
I ALMOST posted a beware about her myself just recently.

Mine was also for an animated icon, I paid her right away. Many months later I asked for an update and my note was read/opened immediately but never replied to. Another month later I tried noting her again, and the same thing... it was opened and never replied to. A couple notes later I was finally fed up and feeling discouraged so I flat out asked for a cancellation and refund to be given by the end of the week.

Once I mentioned a refund, suddenly just before the end of that week deadline, I get a response. She sends me the full finished icon and claims that it was done a month ago and she must have "forgotten" to send it to me. She did offer me a refund regardless if I was still dissatisfied, but I chose not to take it since she did the work (though I did find it convenient the work shows up days after I ask for a refund...).
Bottom line for me: I did get the work after a frustrating wait and silence to my inquiries. But I will not commission again because of the lack in customer service.
kirai00
Aug. 1st, 2013 03:38 am (UTC)
Yes, I don't know why she's suddenly turned into someone who ignores her customers. But you're lucky you got a refund - I wish I could at least get my money back.
(no subject) - kalika_tybera - Aug. 1st, 2013 11:12 am (UTC) - Expand
(no subject) - kirai00 - Aug. 1st, 2013 09:32 pm (UTC) - Expand
rueq
Jul. 31st, 2013 12:44 pm (UTC)
Oh this is so disappointing. I've been watching her for a long time because I love her artwork :(
kirai00
Aug. 1st, 2013 03:39 am (UTC)
It is disappointing but consider yourself lucky that you're not one of many who have sent her payment for things that will unlikely be delivered anytime soon. D:
thecreativepen
Jul. 31st, 2013 06:02 pm (UTC)
It appears someone inquired about a new commission on June 30th, and she responded July 1st about it. This was in her deviantART comments section.

Really appears like she's ignoring current customers, and taking on more work than she can handle.
kirai00
Jul. 31st, 2013 11:33 pm (UTC)
One of the screenshots above is proof of this.

And this is not about biting off more than she can chew - this is about taking people's money and knowing she won't finish their promised works in the future.
(no subject) - thecreativepen - Aug. 1st, 2013 07:12 am (UTC) - Expand
houndofloki
Aug. 1st, 2013 01:54 am (UTC)
Annily owes me a commission, too. Mine is from around 3 months ago.
kirai00
Aug. 1st, 2013 03:25 am (UTC)
I'm sorry to hear that...though a part of me feels reassured I wasn't the only one experiencing issues with this artist.
Careless Bear
Aug. 2nd, 2013 05:31 am (UTC)
Sigh
I'm owed approximately $80 in art from this artist, but she essentially cut all contact from me earlier this year, about when she was admitted into university. I gave up, the commissions were private anyway and I can't really be bothered chasing up on it.

kirai00
Aug. 2nd, 2013 10:40 pm (UTC)
Re: Sigh
I don't think you should give up. This artist seems to have a strange selection about how to give a refund to or actually deliver the work. You should keep in contact through shouts on her FA until she finally acknowledges to give you a refund.
hrafnsauga
Aug. 2nd, 2013 03:24 pm (UTC)
well, I sent her a note today (about 4 hours ago) and about an hour ago she responded... with my finished commissions! they were just simple sketches, but still... :) I hope she comes through for the rest of you!
kirai00
Aug. 2nd, 2013 10:41 pm (UTC)
I'm happy for you that you were lucky enough to warrant a response from her. But that doesn't excuse her horrible customer service as of late and certainly doesn't make anyone who hasn't been contacted any happier. Hopefully, she at least refunds everyone.
starofhope
Aug. 2nd, 2013 04:54 pm (UTC)
She's closing down her deviantart/tumblr/etc.
And still no response to my notes, still no refund. I'm one of the people screenshotted up in the first post. I am living paycheck to paycheck. My financial situation turned horrible after I paid for the commission. I have hospital bills and every other thing to deal with. All I'm asking, BEGGING for is for her to either keep me updated on what I spent, or get my money back. I hired her because my friend strongly recommended her and every day I can only think about what, apparently, a bad decision that was for me all around.
kirai00
Aug. 2nd, 2013 10:44 pm (UTC)
Re: She's closing down her deviantart/tumblr/etc.
I'm very sorry for the lack of customer service that you've received from her. I was in the same situation of trust this artist at the recommendation of another user on FA. Let us hope she refunds everyone their money.
teekchan
Aug. 2nd, 2013 06:41 pm (UTC)
She has an Inkbunny account under the same name as her dA, I believe. I do know for a fact she has one though, as that is where I met her.
vibrantsnow
Aug. 2nd, 2013 06:53 pm (UTC)
I've been owned a commission for a long time
It's been 8 months so far & i didn't receive any update, i payed about 75 for a connected animated icons & still no update so far, i don't mind waiting till the end of this year but then again if i don't receive anything i will ask for a refund of course, I'm tired from artists not keeping their customers updated every once in awhile :(

kirai00
Aug. 2nd, 2013 10:55 pm (UTC)
Re: I've been owned a commission for a long time
I agree, this lack of communication to her customers is very unprofessional and rude. I only either wished for an update, confirming that my icon is being worked on. OR a refund. I wouldn't have cared which, as long as she keeps me updated but right now, I'm greatly prefering the refund.
evan_balot
Aug. 4th, 2013 10:36 am (UTC)
Looks like another sufferer of Cashoo Syndrome. Sorry this happened to you, Kirai.
kirai00
Oct. 23rd, 2013 03:39 am (UTC)
Honestly, I'm sorry to whomever this happens to. It's never a pleasant feeling.
(Deleted comment)
kirai00
Oct. 23rd, 2013 03:40 am (UTC)
Let's hope for everyone's sake she keeps her promise this time.
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