Hi everyone, I have been following this community for a while since I commissioned an artist, and having constant trouble with them. I really need some advice.
I commissioned the artist for 2 pieces of very expensive digital art, the first piece was completed after some trouble. The artist started on the second one and I paid them in full because I thought I could trust them, but after that a lot of trouble started. They would give me all kinds of excuses for not being able to work on it, and promises to send me updates but never send them unless I send angry emails. It has been over 6 months already, and I have asked for a refund but the artist only replied with a rude email and called me names. I have tried to reason with the artist but it is always ignored.
I am sick of this and I don't think commissions should be this difficult. Does anyone have suggestions of what I can do or say, except to threaten the artist? I do wish to sort this out with the artist instead of posting their names. Thank you!
I commissioned the artist for 2 pieces of very expensive digital art, the first piece was completed after some trouble. The artist started on the second one and I paid them in full because I thought I could trust them, but after that a lot of trouble started. They would give me all kinds of excuses for not being able to work on it, and promises to send me updates but never send them unless I send angry emails. It has been over 6 months already, and I have asked for a refund but the artist only replied with a rude email and called me names. I have tried to reason with the artist but it is always ignored.
I am sick of this and I don't think commissions should be this difficult. Does anyone have suggestions of what I can do or say, except to threaten the artist? I do wish to sort this out with the artist instead of posting their names. Thank you!
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I do have to wonder about what sorts of "angry emails" you've been sending the artist, though. Your wording there has me a little concerned, mostly because there's so little detail about the actual situation itself.
Honestly, I'm not really sure whatever advice to give you without knowing a bit more about what's going on on either end-- You could always try writing up a more detailed beware here? Unless naming the artist here is your biggest concern, really, in which case you could always just blur out the names in screenshots or the like?
I agree, that and talking about "threatening" the artist. That's really not a solution.
During all this time the artist has been advertising for and taking new commissions. I didn't post screenshots because I felt that it will just make the artist more angry.
Would it be best to continue emailing or leave them alone for a while? All of this has killed my interest for the art and I'd rather have a refund...
Edit- sorry, I re-read and saw that you had already tried asking for a refund. I'm not sure how you worded that request though as to the response you got.
Edited at 2013-07-24 07:00 pm (UTC)
I also do not like the idea of threatening the artist, but I couldn't think of another way to deal with this...