EDIT: MOD NOTE: I understand it is natural to be curious about the details of a re-post. I have allowed the first several comments discussing it. However, the point of this re-post is to enable comments and discussion on the transaction, itself. Please keep future commentary focused on that, thank you.
To note: the customer's comment of "Is it THAT difficult.." was discussed in-depth in the previous post and was considered addressed and closed by the moderators. Please do not make additional comments regarding that small part of this transaction.