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WHO: Kannos/Astray/Starfinder/-Star-

WHERE:
https://inkbunny.net/Kannos
https://www.weasyl.com/profile/kannos
http://www.furaffinity.net/user/astray
http://www.furaffinity.net/user/starfinder
http://www.furaffinity.net/user/-star-

WHAT: It was a 1½ character full color digital Walking Dead themed commission with background.



WHEN: Initial inquiry was made September 9, 2010. After being told I’d have a sketch within the week, the sketch was finished on October, 21 2010. Details were discussed shortly after the sketch on FA. I sent an inquiry on January 11, 2011 over email after not hearing from her since the end of October. I received a response a week later. After not hearing from her for several months, I sent another inquiry on April 7, 2011. I received an update a few days later informing me that I was still slated to have work done that week and for me to resend most of the reference material due to the notes being lost to a hacker on FA. I never received Inks, which I was told I’d get, but was sent a half colored WIP on May 21, 2011 in which she also informed me she no longer had access to FA due to being suspended. I inquired about some things that were left out, but received no reply. I sent another inquiry over email on October 22, 2011 and March 26, 2012 and also received no reply. It was at this point where I pretty much wrote the commission off as abandoned, but received a reply to a note I sent over Inkbunny on March 26, 2012. I replied and received a note on the March 30, 2012 saying I’d have another wip by the weekend. I sent another note on July 25, 2012 after having no updates, and was told it would be done soon on July 26, 2012. I received a note letting me know the commission was completed and posted on July 29, 2012. I sent a note on the July 31, 2012 stating that a lot of stuff was missing from the commission that we’d discussed, and also expressed my frustration at the customer service. This was pretty much 2 years after I initially commissioned her, so I think it was a fair point to bring up. The conversation got heated from there and I received no reply after my last one on that day. I sent a note on August 20, 2012 and received no reply. I sent another on September 17, 2012 and received a very passive aggressive reply a few days later in which she stated she didn’t want to talk to me and had more important things to do. I replied but got nothing in return. I sent another inquiry on October 5, 2012 and received more excuses. All of my inquiries since then have gone unanswered, including one on a journal regarding owed art.


PROOF:
Initial inquiry on FA-
http://nightmare-hq.com/ArtistsBeware/Kannos/Initial%20Inquiry%20FA%201.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Initial%20Inquiry%20FA%202.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Initial%20Inquiry%20FA%203.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Initial%20Inquiry%20FA%204.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Initial%20Inquiry%20FA%205.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Initial%20Inquiry%20FA%206.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Initial%20Inquiry%20FA%207.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Initial%20Inquiry%20FA%208.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Initial%20Inquiry%20FA%209.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Initial%20Inquiry%20FA%2010.png
FA Update Inquiry-
http://nightmare-hq.com/ArtistsBeware/Kannos/FA1.png
http://nightmare-hq.com/ArtistsBeware/Kannos/FA2.png
http://nightmare-hq.com/ArtistsBeware/Kannos/FA3.png
Emails-
http://nightmare-hq.com/ArtistsBeware/Kannos/Email1.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Email2.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Email3.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Email4.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Email5.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Email6.png
Inkbunny Notes-
http://nightmare-hq.com/ArtistsBeware/Kannos/Inkbunny1.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Inkbunny2.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Inkbunny3.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Inkbunny4.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Inkbunny5.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Inkbunny6.png
http://nightmare-hq.com/ArtistsBeware/Kannos/Inkbunny7.png
Inkbunny journal comment with no reply-
http://nightmare-hq.com/ArtistsBeware/Kannos/JournalNoReply.png
Initial sketch-
http://nightmare-hq.com/ArtistsBeware/Kannos/1287728214.astray_batcountry.jpg
Color WIP/Finished commission comparison-
http://nightmare-hq.com/ArtistsBeware/Kannos/TWD%20Comparison.jpg
Paypal statement-
http://nightmare-hq.com/ArtistsBeware/Kannos/PaypalStatement.png


EXPLAIN: I initially commissioned Kannos in September 2010 for their realistic style which I felt would make fit great for a walking dead themed commission. I’m used to waiting for long periods of time for commissions, so I try to give artists space to work at their own pace. I got the sketch fairly quickly, even though it took longer than I was told it was. After that I got a series of excuses as to why there hadn’t been any progress on my commission to my sporadic inquiries. I never received inks as was discussed, and received a colored WIP in May 2011. That was the last I heard from them, despite a couple emails over a year, until I inquired over Inkbunny in March 2012. I didn’t hear anything until the end of July when I sent a note asking for an update and to talk about the changes we had discussed. The commission was posted on July 29 without my approval, and with many of the things we had discussed missing, including some she had personally suggested. I had sent payment shortly after the picture was completed hoping that she’d be able to make the changes in a timely fashion. There was also a sunlight effect overlaid that drowned out most of the detail to the picture. I inquired about this and at this point she got defensive when I asked to discuss the problems over im’s and refused to discuss the matter with me, saying all I needed was inkbunny to give her info. Apparently not, considering she overlooked/lost most of what we had discussed and dropped me to the bottom of her list of priorities as far as making the changes go. I got a passive aggressive attitude and she pretty much stated she didn’t want to deal with me. My notes and comments have been ignored since then. It’s unfortunate, as I’d commissioned them for a badge before as well, but I guess being a returning customer doesn’t make much of a difference. I don’t know if posting this will resolve these problems, but at the very least it’s a warning to potential future commissioners about the unprofessional behavior I encountered.

:Edit #1 7/6/13: I've sent them an email and posted in the thread they made for posterity. Just waiting for a response now.

:Edit #2 7/9/13: Received an email from Kannos on the 8th. Currently working to sort things out. Added paypal statement.

:Edit #3 7/10/13: Heard back from Kannos and have spoken about adjustments to the pic. When it's completed I'll ask to mark this as resolved.
Artist's beware has moved!
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Comments

( 51 comments — Leave a comment )
Page 1 of 2
<<[1] [2] >>
norsepaw
Jun. 22nd, 2013 08:14 pm (UTC)
And she haven't changed at all.
hysteriumd
Jun. 22nd, 2013 08:20 pm (UTC)
I had just watched Kannos on Inkbunny not long ago, because I liked the style and skill she displayed. After reading this, I may not be commissioning her in the future. For having some nice product, this is a shame. I'm sorry you had to go through this.
mazz
Jun. 22nd, 2013 10:07 pm (UTC)
She has a huge bad history with commissions. She apparently only takes money after art is done now but she still has $1000 of unfinished work she owes people who commissioned her before she changed to pay after completion.
(Deleted comment)
goddamnanimals
Jun. 23rd, 2013 01:14 pm (UTC)
She acted like it was my fault however, seeing as it wasn't a priority to fix anything she overlooked.
sapphistscot
Jun. 22nd, 2013 09:44 pm (UTC)
I was actually considering commissioning her for some realistic werewolf art after seeing the recent posts about her since it looked like she had really improved her attitude and work ethic. Guess not then.
thistlewolf
Jun. 22nd, 2013 09:54 pm (UTC)
Your patience and polite tone are seriously commendable. The "play dirty" message, in particular, would have had me washing my hands of the matter.
ellonwye
Jun. 22nd, 2013 11:52 pm (UTC)
Yeah seriously, she has a mad persecution complex going on. Playing dirty? Come on. The situation is all Kannos' fault in the first place. Ugh.
(no subject) - wolf_goat - Jun. 23rd, 2013 10:55 am (UTC) - Expand
(no subject) - goddamnanimals - Jun. 23rd, 2013 01:00 pm (UTC) - Expand
(Deleted comment)
celestinaketzia
Jun. 22nd, 2013 10:08 pm (UTC)
Wow. Here we saw Star going on and on about how this method is better, but dragging a customer on for this long with that amount of money is just unprofessional. Anything could have happened in that span of time, and it bugs me that you had the chase her down instead of her contacting you.

I get that big images can take months. Been there done that, but I am repulsed by the lack of customer service.
lackoflollies
Jun. 22nd, 2013 10:17 pm (UTC)
So I guess it's safe to assume the commissioners of FA are 'safe' for now?
tifaria
Jun. 22nd, 2013 10:43 pm (UTC)
I love how in that second Inkbunny set she says "I've decided to get this done for you", like she's doing you some huge favor.

The details about her personal life are unnecessary and really, really annoying. No one cares what your class schedule is or how much you work or what kind of bills you have to pay. When you say you'll do something for a customer, just do it. Your personal problems are not their problems.
goddamnanimals
Jun. 23rd, 2013 01:13 pm (UTC)
Seems pretty common these days that completing a commission is doing someone a favor. :p
chronidu
Jun. 22nd, 2013 11:16 pm (UTC)
While I don't think her responses are really that passive aggressive and defensive, she's not helping herself by giving you 50 excuses for everything you bring up, especially in cases like this where she's promising you things over and over then giving you static silence, only to be fallowed up half a year later with more excuses, another promise, wash rinse repeat.

Also yeah that horse is not correct, it's not just the perspective, it's how she positioned the legs and to a large extent the anatomy and proportions as a whole. Case and point looking at the actual horse from TWD series - http://images.quickblogcast.com/3/1/0/7/1/227146-217013/CopwithBlade.jpg

Sorry you had to put up with all of this, a well warranted beware.
goddamnanimals
Jun. 23rd, 2013 12:56 pm (UTC)
I usually only bring up anatomy if something doesn't look right. Hard to really press the issue if you're not an artist yourself, but I think I have a pretty decent grasp on it. The boots were drawn over the digi feet as well. Something I had asked be corrected to plantigrade.

Edited at 2013-06-23 01:28 pm (UTC)
(no subject) - ithinkdirt - Jun. 25th, 2013 02:35 pm (UTC) - Expand
(no subject) - ironcoyote - Jul. 10th, 2013 03:57 am (UTC) - Expand
(no subject) - sigilgoat - Jul. 10th, 2013 04:00 am (UTC) - Expand
dinogrrl
Jun. 23rd, 2013 12:05 am (UTC)
Not surprised. I really, really hope your case is an unfortunate anomaly, as she did/does seem to be making strides toward better business practices. But this is the same stuff she pulled in the past, hence why I'm not surprised. Bad habits are so very hard to break. I'm sorry you're having this trouble with her.
goddamnanimals
Jun. 23rd, 2013 01:12 pm (UTC)
I don't think it's an anomaly. If you're going to change your methods, it has to go towards all of your customers. You can't pick and choose.

Edited at 2013-06-23 01:48 pm (UTC)
(no subject) - dinogrrl - Jun. 23rd, 2013 03:14 pm (UTC) - Expand
(Deleted comment)
goddamnanimals
Jun. 23rd, 2013 01:05 pm (UTC)
She compared giving out IM details to giving out her phone number and said she didn't want to be hassled on there about commissions. I wasn't going to hassle her however. I just wanted to talk about the things that had been left out. But recently she made her contact info publicly available, so it kind of baffles me. I don't think it has to do as much with privacy as avoiding the issue.

Edited at 2013-06-23 01:08 pm (UTC)
(no subject) - vexinglyyours - Jun. 23rd, 2013 10:41 pm (UTC) - Expand
(no subject) - goddamnanimals - Jun. 23rd, 2013 11:24 pm (UTC) - Expand
(no subject) - westly_roanoke - Jun. 24th, 2013 03:31 am (UTC) - Expand
pyroro
Jun. 23rd, 2013 05:34 am (UTC)
A little off topic
But wasn't there a rumor or maybe not even rumor but fact that she was trying to get back onto FA is she could prove to the staff and Dragoneer she's changed and made good on all the people she has scammed either by refunding or finishing their work?
oceandezignz
Jun. 23rd, 2013 05:44 am (UTC)
Re: A little off topic
Its not a rumor per say. She herself made a post to this very community attempting to contact people so they could get what was owed them.
fignorton
Jun. 24th, 2013 02:31 am (UTC)
So Starfinder is still being lazy, guilt tripping, and dishing out 101 excuses after all this time (and no one was shocked, ever). It makes me wonder if she's also stopped her old habit of tracing.
ironcoyote
Jul. 10th, 2013 03:55 am (UTC)
Just out of curiosity, because I've seen the claim but never any proof. Can you provide an example of something she traced?
(no subject) - sigilgoat - Jul. 10th, 2013 04:00 am (UTC) - Expand
marus_puppy
Jun. 24th, 2013 09:37 pm (UTC)
Whelp...

Looks like she slipped back into her old habits once any pressure was off of her. Noooooooooot looking good for her reputation.
ithinkdirt
Jun. 25th, 2013 02:38 pm (UTC)
it'd almost be funny if it wasn't so shitty for her customers.
(no subject) - marus_puppy - Jun. 26th, 2013 04:00 pm (UTC) - Expand
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( 51 comments — Leave a comment )

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