WHAT: Heart of the Swarm icon [Link to journal] [Screenshot of journal]
WHEN (with proof): Here's a screencap of our conversation on the journal. Here is the note requesting payment. Confirmation of payment from PayPal.
EXPLAIN: Khamul offered Heart of the Swarm icons to celebrate the release of the new Starcraft expansion, so I bought one. After they requested payment I sent it over promptly on March 18th. I didn't receive a confirmation from Khamul that they had gotten my payment. Several attempts to reach them had failed (I also made a post on a_b to see if anyone else had heard from them), so on April 11th I opened PayPal dispute. On April 26th they made a journal about how they had apparently forgotten about FA and all of the money they had taken. I left a comment confirming that I would like a refund. When they again failed to contact me, I raised my dispute to a claim and on May 8th my money was refunded.
I still have not had any communication with Khamul since they requested payment.