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Need some opinions

So...I need opinions. Unfortunately, these are not with people I have dealt with personally. A friend of mine is...well, honestly, very meek and is having some trouble standing up for himself. He has commissioned two artists for fursuits, and has gotten beyond ripped off on both of them. He doesn't want to say anything more, due to being worried about retaliation. However, I continue to see other people getting ripped off by these artists, whom have very little posted up about them. A lot of their commissioners are very unhappy with their work, but not posting up public reviews due to "just not wanting to deal with the mess" or other various excuses among those lines.

PERSON #1: My friend got his first suit from this gal. Pretty much a good hand full of problems.
Problem 1: Misses the deadline by 4 months
Problem 2: absolutely no updates or pictures

Problem 3: She loses the measurements at least 6 different times.
Problem 4: When asked for updates, responses usually included things such as: "Oh, I need to still buy materials!" and such. Even after the original deadline, she still did not order materials apparently. She made it a habit to open more commissions in order to pay for materials. I have no idea where the deposits of the previous commissions went.
Problem 5: Rushes the suit last minute and finishes it in a week. But only a tail, head, paws, sleeves, and feet.

Problem 6: Parts arrive, in ungodly terrible condition. Feet are barely glued together on .5" thin foam. No real shape to them at all, it's just basically fur. Tail is wonky and obviously rushed, the strap is just glued on instead of sewn in. The hands barely fit and had to be modded to work, some fingers were too big while others were too small and just wonky overall. The sleeves were the only things that came out decent. The head looks adorable from...far away. Up close, you can see that the eyes are barely glued into place, on the fur (seriously, it's held there by strands of fur. The eyes aren't even touching foam.) and it is very obviously rushed. A couple places the foam is showing, and there were some clumps of glue that had to carefully be removed (that were just sitting right on top luckily) the teeth were hot glue cut into teeth-ish shape and painted
Problem 7: I have no idea what on earth happened to make him agree on a downgrade, because I kept telling him that he needs to ask for some sort of refund and he never got one. He didn't get a full suit, he only got leggings. About 4 or 5 months after getting the rest of the suit. Plus, they didn't even fit. One leg was MUCH bigger than the other (in foam shape and..just everything) and it was impossible for him to pull them past his knees. So, they were unusable. The artist blames him for rushing her.


Person #2: It actually sounds like there are some negative reviews coming up on this artist, but simply for lack of completing her work. At all. Ever.
Problem 1: He commissions a full fursuit roughly around october. She says it will be done in about two months.
Problem 2: He asks for updates or asks when it will be sent out to him. She keeps dodging the questions, or answering with very vague answers. "December-ish" or "around January." Every time he asked (he waited at least 2 - 4 weeks before bugging her) she'd basically say "roughly 3 to 5 months from now."
Problem 3: She continues to take on more commissions, none are getting done.
Problem 4: She apparently gets sick for a while. Then moves. Lots of delays and lack of responses, often for at least a week at a time.
Problem 5: As far as I know, there's another A_B post about her. She apparently started offering refunds. I need to check again, but last I heard he did indeed ask for a refund.





So, I don't want to sound like I'm being a jerk about these. It's more of a matter of I keep seeing people getting mixed up with these particular artists, and having the exact same problems. Personally, as a commissioner, it helps me a TON if I am currently having problems with an artist if I can see that the artist has a history of this. It allows me to figure out what my next move is, instead of letting the artist walk all over me. Having negative reviews will, hopefully, also encourage the artists to improve and change their business tactics around for the better

So, opinions? Would I be in the right (or have any right at all) to use the pictures I have of my friend's suit to post up a review about it?

Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

Comments

( 9 comments — Leave a comment )
neolucky
Jun. 12th, 2013 06:06 am (UTC)
Personally, I would encourage the customer to post a beware here. Unfortunately, you cannot do this for them on this community - as we do not allow proxy posting.

Coming from the customer, it would have a lot more weight to it. If this artist has prior bewares, then it's important to add on to it with their account. Frustrating as it is for you, as a friend, to watch, it really must be up to the client to make a decision on how to handle this bad transaction. This definitely sounds like it's beware-worthy in any case.
morti_macabre
Jun. 12th, 2013 06:52 am (UTC)
If these artists have a history of bad business practice, I do not think your friend has to worry about retaliation-- at least, not from any credible source.

It would be best for your friend in the long run to bring these faults to light for the community. Hiding them in the dark and rolling over quietly is a shame, I hope your friend can be compensated in some way and I'm very sorry to hear this happened.
thecreativepen
Jun. 12th, 2013 07:51 am (UTC)
I know it's difficult to sit by and watch a friend being swindled like this. Really, it's up to them to decide whether or not to report these bad business practices. Regardless of what your friend decides, try to be there for them. Hoping for some sort of resolution for them in the meantime.
intj_reflection
Jun. 12th, 2013 02:33 pm (UTC)
This, so very much this. A friend has been waiting years for work by an artist who was reported once for issues, cleared out the loudest of their backlog and then went right back to doing the exact same thing they were reported for and it is so frustrating to watch someone you care about simmer but not speak up.

Unfortunately it really is not your place to do more than be there for the person. Encourage them to post but do not pressure them. It isn't exactly fair to someone who doesn't want to cause problems to deprive them of a sympathetic listener when all they really want is to be heard.
thecreativepen
Jun. 12th, 2013 05:15 pm (UTC)
Fact. I've always had situations where I want the person to do the right thing, but in the end, I can't force them. Especially with something as delicate as this, with so much money involved, I can see the hesitation on the commissioner's part to pursue any action.

I'm wondering if this is a deal where they can call Paypal and see if anything can be done after the 45 day mark. They really need to bump that up a bit, or be a bit more lenient, especially with all the large sums of money that have been taken by many artists over the years.
cathzcathz
Jun. 12th, 2013 07:54 am (UTC)
Would have to agree, you would not want others to go through what your friend experienced. It sounds like they took most of the money and did the "cheap" way of making their suit.

I strongly propose your friend makes an A_B with pictures of their finished product and all the proof. It's not right, its still a business! They're exchanging money for a product!
growly
Jun. 12th, 2013 02:11 pm (UTC)
Unfortunately it seems many "popular" builders avoid bad reviews because customers are afraid of getting dog-piled on by the fans. So everybody stays quiet and more people continue to be unpleasantly surprised by a bad commissioning experience they weren't warned about prior. :(

For this reason, I do think you should try and convince your friend to speak up- if their post is backed up with photos and things, there should be no room for debate.
clockmagic
Jun. 12th, 2013 08:49 pm (UTC)
This. I too know a person who's been waiting over 3 years now for their suit from a very popular artist and keeps getting the run around or is completely ignored and they won't say a thing about it.

OP if you can convenience them to speak up, please do so for their sake and for others.
mazz
Jun. 12th, 2013 03:04 pm (UTC)
I would try to convince them to post here.
Any retaliation would be white knights with no merit. They shouldn't let these artists get away with theft.
( 9 comments — Leave a comment )

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