?

Log in

No account? Create an account

Previous Entry | Next Entry

Shanniecat aka OcemezerSuits

WHO: FA: Shanniecat and OcemezerSuits, Twitter: tempurrtabby and shanniecat, FurBuy: Shanniecat

WHERE: http://www.furbuy.com/profile/shanniecat.html & http://www.furaffinity.net/user/OcemezerSuits/

WHAT: A pair of custom furred Digitigrade boots for $200 on Furbuy: http://www.furbuy.com/auctions/1037374.html

WHEN: Paid for on the 13th of December 2012. Communication was good during payment and giving initial measurements.

- (Jan) A month passed until I asked for an update, no response till I emailed again 4 days later. Shannie stated the pawpads had not arrived but she will be doing the furring that weekend.

- (Feb) Another month passed until I emailed a few times until getting a response 4 days later. Shannie mentioned some personal issues got in the way but she was working on them right now.

- (Mar) No contact, emailed on 12th of march, eventually Shannie replied on the 27th saying DVC didin't send the pads but that will be sorted soon. Said pictures will be sent to me in the next two days.

- (Apr) Emails got difficult, no response to multiple emails, however she was very active on twitter nightly, so I asked there, got a prompt response and reply to email sent two weeks earlier. Apr 18th - Seller mentioned the pawpads came in, and her emails from commissioners were going to spam. Personal issues mentioned regarding young family member and school, she said she "would be done this weekend" again and getting pictures out.

- Update: (May) I sent another email as I was advised she had just returned from Morphicon, received reply that she would try and post them the following Monday. Image of boots attached but was blank. Said she would try get another image to me. No further responses to emails during May.

- Update: (Jun) No response to multiple emails to ask if the boots were shipped after 11th of may.



Her furbuy account has since been placed into suspension by the administrators, due to the number of complaints received from her commissioners. They will lift it when she responds to their request for contact.

PROOF: Bought from furbuy auction ID 1037374. Payment: http://imageshack.us/photo/my-images/32/shanniecatproof.png/


EXPLAIN: I am sad to say I really didin't want to have to post this, but after I placed a comment on her Furaffinity OcemezerSuits user page yesterday to get an update, the next morning the comment had been deleted, including one from another person who was also asking for updates.

Since the last time I contacted her on twitter, her twitter became private, and no longer responded to commission tweets (but her active tweet count still increases 30-80 nightly). I am normally very patient and understanding... but I really can't excuse this.

During feb and March, even though she was already aware she was behind on commissioners work, she continued to post new auctions on Furbuy for digiboots. A few of those people have since left negative feedback because they cant get any communication from her.
Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

Comments

( 29 comments — Leave a comment )
mazz
May. 2nd, 2013 05:17 am (UTC)
It sounds like someone can't be arsed to got ot he post office and ship out items paid for.

:/ their boots are cute, they really shouldn't be screwing themselves by flaking out on mailing out things that are already made.
draeling
May. 2nd, 2013 02:39 pm (UTC)
It could be, though I suspect she doesn't seem to put as much importance in keeping people up to date so we know what is going on, that's really important for customers. :(

Commissioners can be patient, but only if you do your best to keep them up to date, so they trust you are sincere about getting things done.

Her boots are really nice, I'm still looking forward to getting them! even though the transaction has been somewhat sour so far :c
norsepaw
May. 2nd, 2013 05:47 am (UTC)
I had looked at those and started on saving up some money, but now I think I will save my money for something else.
draeling
May. 2nd, 2013 02:30 pm (UTC)
Her work on the boots is really nice, and I was really happy to get custom fur colour, pawpads and nice toeclaws added! but it's just a shame she doesn't communicate very well :(
dragontrap
May. 2nd, 2013 11:32 pm (UTC)
I know Shannie in person (Not local to her, but have known her since FWA 2012), and it's a shame things haven't exactly gone as they should have during this transaction.

Hopefully she'll get on top of the ball and get back to you regarding this, because it would be a shame for her to lose customers based on a lack of communication :(

Edited at 2013-05-02 11:35 pm (UTC)
draeling
May. 3rd, 2013 07:57 am (UTC)
Thanks dragontrap,

I do hope she can get on top of things again and make it right for everyone, I'd still love to get those boots!

It really would be a shame to lose current and future customers over this, but with that being said, there's at least 4 other unhappy people out there that we know of (with some unhappy enough to take the time and email furbuy admins, with compelling enough cases for them to lock the account) which got me worried enough to try warn others away until she can hopefully reconsider her priorities to people who have paid her.
keyoki
May. 3rd, 2013 06:15 am (UTC)
Shannie is a local here so I'll point her your way (via Tweet). I hope you get this resolved.
draeling
May. 3rd, 2013 08:26 am (UTC)
Ah, thanks a bunch keyoki.

I was hoping she wouldn't need to see this until we had the chance to get everything sorted and marked as resolved, but it might encourage her to reach out to her other waiting commissioners.
springmoone
May. 4th, 2013 10:22 pm (UTC)
Is this the same shanniecat who was doing cornhole boards a while back? She still owes me a G-rated one and she totally fell out of contact.
draeling
May. 5th, 2013 07:57 am (UTC)
Yes I think so. A post was made on FA by the username "Shannie", and one of her posts there lists the same email address attached to her furbuy.

On one of her older FA accounts (pomamese), I saw a profile comment by someone asking for a badge that had been requested a year earlier. Interestingly that FA profile has a journal mentioning email/spam problems again.

It seems she has an established history of email issues, but since she doesn't seem to be one to contact you first about updates unless you have asked a few times, that's a moot point.
keyoki
May. 5th, 2013 05:18 pm (UTC)
Yup, that would be the same person. I'll try to get her pointed your way too.
draeling
May. 5th, 2013 08:00 am (UTC)
Did you hear anything from Shanniecat keyoki?
keyoki
May. 5th, 2013 05:19 pm (UTC)
"Funny, I just talked to them about 3 days ago with pictures of their finished boots and requesting their email address for shipping."

Did you get that email or one since you posted this thread?
draeling
May. 5th, 2013 05:29 pm (UTC)
Thanks for the followup!

I did get an email 4 days ago asking for a shipping address, but there were no pictures or info about the status of the boots o_o

I replied the same day asking for pictures but haven't heard back yet.
keyoki
May. 6th, 2013 04:38 am (UTC)
She was at Morphicon this weekend so maybe send a follow up email? :c I really hope she gets these things to y'all.
dodger_greywing
May. 7th, 2013 12:43 am (UTC)
She's back in town now, so here's hoping this all gets sorted out soon.
draeling
May. 7th, 2013 06:03 pm (UTC)
*nodnods*

I resent the email a few days ago, and sent it again just today, so here's hoping for a long awaited pic/status of them! c:
lupercus_wuff
May. 14th, 2013 11:49 pm (UTC)
Draeling,

Have you had any success in reaching her? I am afraid I am encountering a very similar problem.
draeling
May. 15th, 2013 07:28 am (UTC)
Hey there, sorry to hear :c

You ordered yours in November? Perhaps you might want to message Keyoki here, she seems to have good contact with Shannie and might be able to give a poke on your behalf.

When shannie got back from Morphicon a few days ago, we got in contact again (after the 4th email x.x) and she said she was going to try and post them on Monday, but I haven't heard back if she posted or not.



Edited at 2013-05-15 07:28 am (UTC)
draeling
Jun. 13th, 2013 07:09 pm (UTC)
Hello Keyoki!

Could you give her a poke again for me?

She mentioned on the 11th last month she'd try post them the following monday, but I haven't heard anything, and 5-6 emails have gone unanswered :(
keyoki
Jun. 13th, 2013 09:25 pm (UTC)
https://twitter.com/keyoki/status/345289811533393921

Tossed out a public tweet since she doesn't seem to be tweeting anymore. Hopefully one of the locals will contact her for you. Keep me and A_B posted :c
draeling
Jun. 13th, 2013 09:37 pm (UTC)
Ah thanks a lot for getting back to me so quick!

I really hope someone can reach her, I'll be sure to keep you all updated. I want my lovely digiboots :c
shukivengeance
Jun. 13th, 2013 09:42 pm (UTC)
I appear to be catching this late, but must take action regardless. It is very much against our community rules for uninvolved third parties to contact people featured on AB. Do not post about doing this again.

Comm rules can be found on our user info page and it would be appreciated if you familiarized yourself with them. I will be freezing this thread.
paradedemon
May. 13th, 2013 12:38 am (UTC)
I really hope this gets cleared up and she can get back on top of things. I had actually been wanting to save for a pair of those. D:
lupercus_wuff
May. 14th, 2013 08:11 am (UTC)
I am experiencing the same problem, and I also feel bad about posting here. Aside from a few details my timeline is the same. The reply I had received from the artist was 2/28/13 and stated that the commission was just being finished up, and would be shipped promptly. I needed the item by a convention to be held the 2nd week of March. This is now 2 months past that date and 6 months since the commission date.

Digi Boots dutch auction (#1036818)
shanniecat Nov-4-12 04:41:42 PDT Nov-11-12 19:41:42 PDT $100.00 4 $100.00 2 Auction Closed

Paid: Nov 7, 2012 $140.00 USD
draeling
May. 15th, 2013 07:34 am (UTC)
I really hope she gets in contact with you too. (I replied to your other comment up there also.)

I'd recommend you leave feedback on furbuy reflecting what you've experienced, if you're still in the time window, not to be mean, but it's the only way others would be able to gain insight on what communication and time windows to expect.
norsepaw
Jun. 17th, 2013 05:04 pm (UTC)
She have updated after I asked her if she is open for commission and she is and is also working on some back orders of Digiboots. I hope one of those digiboots are yours.
draeling
Jun. 17th, 2013 05:13 pm (UTC)
Ah I hope so! They do appear to be done according to the last may email, and are awaiting shipping.

kayla_la
Jun. 13th, 2015 01:51 am (UTC)
Did you ever receive these?
( 29 comments — Leave a comment )

Profile

A_B icon
artists_beware
Commissioner & Artist, Warning & Kudos Community

Community Tags

Powered by LiveJournal.com