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Commission issues

I'm having some issues with a few commissioners and stuff has yet to be decided so I'm still going to keep this anon until stuff happens. Anyway, I've commissioned a couple people for 15 and 30 buck commissions. I paid them about 6 months ago and I'm kind of at my limit here as far as patience goes. They haven't shown me any WIPs and they continue doing other commissions like headshots and some gifts for their mates.

For the 30 buck commission, I've tried asking for a refund, but the artist just responded back to me saying that they've already been working on it and that they don't have the money to give me a refund so I abided by that. But I later find out they want to redo the whole commission and as I mentioned before, they're doing all these other commissions and such as well as gifts for their mate and other close friends.

For the 15 buck commission, the $15 is a down-payment it seems so once I see a pre-approved sketch, then I pay another 15 bucks for the finalized piece. However this artist is just so damn lazy. He just finished a 2 year old commission just a few weeks ago and he's got a list of 20 people left to do and while I'm #5 on the list, he has barely touched the people's commissions ahead of me. So when I tried asking for a refund, he says he doesn't have the money and needs to keep what little he has for food and such. He's on welfare btw. But I think what ticks me off the most is that he just got a big project deal where he was paid about 1,500 to design a character he wastes 500 of it on an online game and the rest for a new computer.

Anyway, I know artists have lives outside the computer and such, but unless there's major issues happening, I don't see why they shouldn't keep working on commissions. When it gets to the 6 month wait time, that's when I lose patience. I love commissioning people. Don't get me wrong. I like knowing that my money is going to help artists get by. But it ticks me off that when i give them my money, I feel like I get tossed aside and that my commission is of little importance to them

Anywho, any suggestions on what I should do? Please and Thank you.

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Comments

( 35 comments — Leave a comment )
thaily
Apr. 18th, 2013 10:43 pm (UTC)
"But I think what ticks me off the most is that he just got a big project deal where he was paid about 1,500 to design a character he wastes 500 of it on an online game and the rest for a new computer.

Gaming yeah, but especially if they're a digital artist, hardware is just a business expense. That said, I'm not sure why a 30 dollar commission has to take this long, I think a final warning is in order with the message that you're going to post their names here in A_B if they don't refund or finally deliver on their promise.
vaekke
Apr. 18th, 2013 10:45 pm (UTC)
i'm just super confused at why any game costs $500
(no subject) - friskecrisps - Apr. 18th, 2013 10:46 pm (UTC) - Expand
(no subject) - thaily - Apr. 18th, 2013 10:48 pm (UTC) - Expand
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(no subject) - radcatastrophe - Apr. 28th, 2013 06:26 pm (UTC) - Expand
friskecrisps
Apr. 18th, 2013 10:48 pm (UTC)
yeah that's what I'm getting to. However one problem I'm having is that they say they can't refund the money because the money goes towards living expenses, school, etc. I mean, don't want to be that dick and do that to someone, but I mean I've been waiting patiently long enough right?
(no subject) - thaily - Apr. 18th, 2013 10:51 pm (UTC) - Expand
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intj_reflection
Apr. 18th, 2013 10:54 pm (UTC)
For the second artist: Ask for the refund again, be firm about it and if it is denied again post a formal beware.

As to the artist who started the commission it is typical to refund a portion of the cost if it is not entirely completed. Did you see any progress images to support the claim that it had been started or is it all based on the artist's claim?
friskecrisps
Apr. 18th, 2013 10:58 pm (UTC)
yes. the artist had added me to skype and showed me a WIP and I saw that WIP drawn during the stream. However that was less than a month after I made payment and as I said before, they told me later that they weren't happy with the anatomy and wanted to do the whole thing over again. So as far as I know, they don't have anything done.
spiffystuff
Apr. 21st, 2013 10:48 pm (UTC)
I tend to think if the artist is taking unreasonably long they owe the commissioner a full refund OR the whole work finished in a timely fashion; if the artist is the one causing undue delay I don't think they should keep $ for something that isn't what the commissioner wanted (a half-finished work instead of a completed work).
chronidu
Apr. 18th, 2013 11:32 pm (UTC)
This is a somewhat off topic thing, but just wanted to say throwing in comments like how the Artist is on welfare in regards to refunding you is kind of tacky. No offense or anything and it might just be me, but the comment just felt really unecessary.

That said, I would second being firm on your refund request on both. If they've shown you any progress however, I would not be demanding a full refund, nor would I expect it. If work has not been done on your commission, they should not be spending your money, and it's their responsibility to have your money to refund you. Outside of emergency situations, it's incredibly unprofessional to spend commission money before delivering said commission.

If they refuse a refund, I would give them an amount of time to have the commission finished, and let them know if it's not finished by that time, then you will be writing up an official Artists_Beware post.
friskecrisps
Apr. 18th, 2013 11:38 pm (UTC)
Well I felt including the welfare kinda related to the refund issue. As I mentioned in another post, I don't want to be a dick about asking for a refund if they are having financial troubles. Also, he's working through a list of other peoples so I feel that asking him to finish my pic before everyone else's would kind of rude to the rest of them and might cause a chain of reaction of people demanding their pic get done or they need a refund.
chronidu
Apr. 19th, 2013 12:05 am (UTC)
I guess I just don't see how them being on welfare is related at all. Keep in mind this is just coming from what I've read here, but we don't know why they are on it, and have no reason to believe they are abusing it. The comment just seems to imply that since they are on welfare, that must mean they are sitting on money they don't need or are frivolously spending to not have money for food.

And I see what you mean on the demanding it be finished by a certain date before those waiting in line. In this instance then I would just insist upon the refund. Regardless of all the above, they still should not have spent your money before producing your work, and asking for a refund after six months is completely reasonable.
(no subject) - zackfig - Apr. 19th, 2013 02:35 am (UTC) - Expand
(no subject) - chronidu - Apr. 19th, 2013 03:57 am (UTC) - Expand
(no subject) - friskecrisps - Apr. 19th, 2013 04:00 am (UTC) - Expand
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mazz
Apr. 19th, 2013 01:13 am (UTC)
What ticks me off is artist SHOULD keep the money in their paypal or otherwise on hand until work is completed.
They should not be blowing money on things before completing work paid for UNLESS otherwise specified.

I will not commission someone who doesn't have a TOS offering refunds.
If they have a TOS offering refunds they are obligated to pay you for any uncompleted work when asked without giving excuses.
skulldog
Apr. 19th, 2013 02:14 am (UTC)
Agreeing with this so much, I can't understand why any artist would spend money before it's cleared. Is it really that hard to keep a few bucks in your Paypal as a buffer for refunds? And yeah, I've also skipped on buying art from artists that have TOS with a zero refund policy.

I always have $100 set aside for refunds, or shipping costs. That way buyers never have to wait or suffer if I screw up and don't have any money ready for either sending an item or an emergency refund.

(no subject) - epiceternity - Apr. 19th, 2013 04:38 pm (UTC) - Expand
(no subject) - skulldog - Apr. 19th, 2013 07:26 pm (UTC) - Expand
skulldog
Apr. 19th, 2013 02:18 am (UTC)
I'd simply give a firm deadline for seeing a serious WIP, or a refund. Let both artists know that if they don't provide a reasonable show of effort on your commissions, you want a refund, and you want it be X date.

Be fair with that X date, say two weeks, that gives them some time to make headway, or at the least a cleaned up sketch.

If they ignore you, give excuses, or seem to not care, post them by name here. Maybe some negative press will help them get the work done, or a refund your way.
celestinaketzia
Apr. 19th, 2013 10:36 am (UTC)
I'd approach them again, but this time following Skulldog's advice. Failing that you can also force a refund, but I only recommend that if you really, really want your money back.

If you paid by a bank transfer instead of by your Paypal balance, you can go ahead and get a refund after the fact through your bank. You can also attempt to contact Paypal about it, but that's no guarantee.
kayla_na
Apr. 19th, 2013 02:19 pm (UTC)
...I think I know the identity of the guy you're talking about. The welfare dude I mean. >_______________>;

Edited at 2013-04-19 02:22 pm (UTC)
yarbro
Apr. 22nd, 2013 10:27 pm (UTC)
I would say to give the artist a firm due date. I know, welfare is hard and really I don't care what the person spends his cash on. But if he refuse or cannot finish your work, you have every right to get your money back.
( 35 comments — Leave a comment )

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