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Advice: Charge-backs

Edit 4/8/13: Unfortunately, it seems I lost the settlement, and $15 was taken out of my account on the 6th of April. Annoying, but what can you do. I will simply take this as a learning experience and not to do business with Chapu ever again. I suggest you all do the same, for he might file charge backs against you too, like he has to me and other artists.

Edit: I have called Paypal and discussed with them my situation. Like requested I sent them all of the evidence I have. They apologized and said they will try and fix this. Now I just have to wait and see what happens. I will gladly let everyone know the end results once this is all done with.

Okay, so apparently a client of mine just issued a charge-back. Now, this is the thing; the work has already been done and sent to them, they even posted it in their gallery. Said payment was sent on December 13, 2012. Commission was completed on December 20, 2012.

How do I go about fixing this? I feel if I discussed my case with Paypal, they would automatically take the client's side because I don't have any evidence to use. I honestly don't think I can just say, "Hello. [name of client] had paid me to do an art piece for them. They sent me the money and the work was completed in a timely fashion, and they were pleased with what I have given them." and they'd automatically take my side, so I don't know what to do.

And the thing is, this person apparently has been issuing charge-backs to all of the artists they've ever commissioned. However, at the time I did this commission, I was not aware of this. So what do I do?

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Comments

funkicarus
Mar. 27th, 2013 07:09 pm (UTC)
you might be in a sticky situation. if the piece was adult-ish in nature and it was posted to FA, i doubt paypal will do anything short of closing your entire account if you try to bring the matter up to them. D: they have a terrible rep for hating on FA users.

however, if you put the shipping tracking info into paypal then they should take your side regardless, as you have proof the item was mailed and received.

if the piece ISN'T on FA, or business was conducted through email, you can always take screenshots of proof of work being done/conversations with your client/especially the client's approval and send those screenshots to paypal when stating your case.
funkicarus
Mar. 27th, 2013 07:17 pm (UTC)
well that clears it up :o still might be a problem if the piece is adult, though.

still, the more you know! *star*
crocdragon89
Mar. 28th, 2013 04:30 am (UTC)
Luckily, the piece was clean, so no worries there. :)

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