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Advice: Charge-backs

Edit 4/8/13: Unfortunately, it seems I lost the settlement, and $15 was taken out of my account on the 6th of April. Annoying, but what can you do. I will simply take this as a learning experience and not to do business with Chapu ever again. I suggest you all do the same, for he might file charge backs against you too, like he has to me and other artists.

Edit: I have called Paypal and discussed with them my situation. Like requested I sent them all of the evidence I have. They apologized and said they will try and fix this. Now I just have to wait and see what happens. I will gladly let everyone know the end results once this is all done with.

Okay, so apparently a client of mine just issued a charge-back. Now, this is the thing; the work has already been done and sent to them, they even posted it in their gallery. Said payment was sent on December 13, 2012. Commission was completed on December 20, 2012.

How do I go about fixing this? I feel if I discussed my case with Paypal, they would automatically take the client's side because I don't have any evidence to use. I honestly don't think I can just say, "Hello. [name of client] had paid me to do an art piece for them. They sent me the money and the work was completed in a timely fashion, and they were pleased with what I have given them." and they'd automatically take my side, so I don't know what to do.

And the thing is, this person apparently has been issuing charge-backs to all of the artists they've ever commissioned. However, at the time I did this commission, I was not aware of this. So what do I do?

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Comments

( 20 comments — Leave a comment )
vaekke
Mar. 27th, 2013 07:03 pm (UTC)
ewwww

I've never had to deal with this thankfully, and I'm sorry that this is happening to you! I wish I could be of more help!

In any case I'd really like to see a beware of this person posted because wow, do not want to deal with them.
shukivengeance
Mar. 27th, 2013 07:05 pm (UTC)
If you don't dispute the chargeback, PP will automatically take the client's side anyway.

The best thing to do is to get on the phone to PP asap and explain what you just told us. That you were commissioned for a piece of artwork which has been completed, the customer received it and even posted it in their own gallery and you're not the only person they've done this to. Ask them what evidence they require.

Oh and screencap everything, obviously. The commission agreement and the client's upload of the image.
funkicarus
Mar. 27th, 2013 07:09 pm (UTC)
you might be in a sticky situation. if the piece was adult-ish in nature and it was posted to FA, i doubt paypal will do anything short of closing your entire account if you try to bring the matter up to them. D: they have a terrible rep for hating on FA users.

however, if you put the shipping tracking info into paypal then they should take your side regardless, as you have proof the item was mailed and received.

if the piece ISN'T on FA, or business was conducted through email, you can always take screenshots of proof of work being done/conversations with your client/especially the client's approval and send those screenshots to paypal when stating your case.
funkicarus
Mar. 27th, 2013 07:17 pm (UTC)
well that clears it up :o still might be a problem if the piece is adult, though.

still, the more you know! *star*
crocdragon89
Mar. 28th, 2013 04:30 am (UTC)
Luckily, the piece was clean, so no worries there. :)
venatorrooc
Mar. 27th, 2013 07:23 pm (UTC)
I second what Shukivengeance advised. Disbute it give them whatever evidence they ask for.

Also, please PLEASE make a beware on this person! I (as well as other artists) don't want to come across whoever this is ):
skulldog
Mar. 27th, 2013 11:05 pm (UTC)
THIS, if Paypal rules in this person's favor, please report the by name. I know many of us will not work with anyone that does charge backs willingly.
tartii
Mar. 27th, 2013 07:58 pm (UTC)
You need to contact paypal immediatly, granted that this art piece is not adult.

If its a clean art piece, go ahead and call them and explain the situation. Better to attempt to take action than sit on the sidelines wondering,"Maybe....maybe...."
thaily
Mar. 27th, 2013 08:04 pm (UTC)
I've heard good things from US artists who just called Paypal about chargebacks, also you should probably tell people who this person is so they can avoid doing business with them.
stormrunner1981
Mar. 27th, 2013 08:12 pm (UTC)
Yes dispute this.

In the future I recommend to do invoices through Paypal, they are easy and free. Then you have proof the client agreed to the artwork if they try a charge back :).
ritsukaao
Mar. 27th, 2013 08:34 pm (UTC)
Don't pass up the chance to dispute something that is rightfully yours. I'm sorry you are dealing with things.

Make sure you get as much evidence as you can. What did they pay for? If they paid for goods, it might make it harder but it doesn't hurt to try. If they paid for services, then you have a much better chance. Screenshot the stuff in their gallery to prove they are using it.

Be polite. I've found Paypal would rather work more with polite clients. (Which is why my husband doesn't handle CS calls.)

Edited at 2013-03-27 08:34 pm (UTC)
dazen_cobalt
Mar. 27th, 2013 10:14 pm (UTC)
Fight it. I ended up getting screwed over by a chargeback and couldn't fight it. Hopefully what you drew wasn't adult and I have a sneaking suspicion it's the same person I had to deal with.
korth
Mar. 27th, 2013 10:38 pm (UTC)
Yeah, as long as it's not adult I would do like everyone else has already said.. That's bull honky if they think they can just keep ripping off artists ):

Who was it so I can make sure they've been put on my block list? I don't want to deal with charge-backers
tealmoonxiv
Mar. 28th, 2013 04:48 am (UTC)
How horrible. Like the others have said, call them as fast as you can and please post a beware on this person.
kalika_tybera
Mar. 28th, 2013 01:04 pm (UTC)
Would love to see a full beware with their name, I'd really like to add them to my block list! Chargeback scams are awful, especially bad if this person has been known to do it to multiple artists.
mottenfest
Mar. 29th, 2013 06:42 pm (UTC)
I've heard of issues with this person (if it's the same one) and I really think posting their name up is in order. If they've been doing this to as many people as has been implied, I want to avoid them for sure.
vagabond
Mar. 30th, 2013 02:44 pm (UTC)
Please post this person's name so I can blacklist them from purchasing from me, thanks!
sawblade5
Mar. 31st, 2013 03:49 am (UTC)
If they made a Chargeback and have been known to do that, please post a beware of the Commisioner.

Also a note to the AB Mods I will love to see a Chargeback tag added to such beware posts so we can filter out those scammer commisioners and questions about Chargebacks so I or another artist know what to do in this situation or know which commissioners have been known to scam Artists with Chargebacks. Any 2nds for this motion will be nice to add Chargeback tags to such AB posts.
shukivengeance
Mar. 31st, 2013 07:31 am (UTC)
Thanks for your suggestion, however it's not feasible right now as LJ gives us a limited amount of tags and we don't have a large enough volume of posts on the subject to warrant using one for this purpose.

Advice posts on chargebacks can be found under the paypal tag and we don't feel that it's necessary to segregate posts on customers who do this from other beware posts.
( 20 comments — Leave a comment )

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