WHAT: It was a stylized, SFW pinup of my character, Fen.
(emails/names that are appropriately blurred, PMs/Notes, IM logs, etc.). By conversation we mean the details hashed out between you and the Artist/Customer for said order(s).
WHEN: I am unsure exactly when I first contacted her but it was a day or two before payment was made. payment was made on the 10th of December 2012.
After seeing her put up commissions that were advertised after mine, I sent her an email on the 16th of February asking for an estimate of the completion time.
On March the 2nd I sent her another email asking for a refund if she was unable to do the commission within a week.
And on March 12th, I still had not got a refund or my commission.
EXPLAIN: I commissioned xk2x for a stylized pinup of my character and paid for it on the 10th of December 2012.
http://i.imgur.com/0o0YzvJ.png (Her accepting my commission and proof she got the payment)
http://i.imgur.com/C3uHhNF.png (journal in which she advertised the pinups)
http://i.imgur.com/8pcQaxr.png (Paypal proof)
I realized something was going wrong when I had seen her submit commissions that she had advertised for after she had accepted mine and I decided to ask her for an estimated time of completion.
http://i.imgur.com/MJcQ92Z.png (SOME of the commissions that were advertised after mine and completed)
At this stage it was now over 2 months since I had paid for my commission.
She told me that she couldn’t give me an eta, but that she would hopefully have them done within the next fortnight.
At nearly 3 months (March 2nd), I sent her an email saying that if my commission would not be finished by the 10th of March, I would like a refund. She replied that she would refund my money.
http://i.imgur.com/qGaxKM8.png (Email asking for refund)
On March the 11th (still not having got a commission or refund) I asked when she would have the funds to refund me and I now have to wait until Friday 15th of March to see if those funds come through.
http://i.imgur.com/qoc7k1d.png (Asking about the refund again)
I was refunded on the 17th :) finally!
Despite some people telling me that I should take this down now that its resolved, I'm not going to. I want people to be aware that this artist HAS stuffed me around.