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Sugarfactory

Who: Sugarfactory

Where: http://www.furaffinity.net/user/sugarfactory


What: Digital art piece, chibi, $10

When;
November 15th: Date comissioned, paid
November 20th: The artist tells everyone who comissioned her to remind her of what they comissioned
December 1st: After I asked the status of my artwork a week earlier, she says that she took a short break and will continue now.
December: Three journals in December state that her father has been ill, and will be returning home soon, so she has been very stressed out.
January 11th: Artist posts a journal says that she has gotten too far backlogged because of her family issues and will give everyone a refund. I tell her that I would rather wait, and she says she will finish my art soon.
January 21st: Since last contact,the artist has been taking many new comissions, and I ask why. she responds that she has been catching up on old comissions and will note mine to me soon. She asks how much I paid and my paypal. I figure this is to look through her records to confirm what I commissioned. Instead she gives me a refund, which I DID NOT ASK FOR. You may think I would be happy with a refund, but I did not ask for this. I want what I've been waiting for all these long months, my art. Artist appears to have given up at this point. She states that she was almost done but would rather just refund.
February 5th: Artist posts a journal saying she will be responding to everyone soon. When I complain that I only wanted my art, she says she will do a fullbody art piece and says I don't need to send the money back. She says that it is mostly done and just needs to be shaded and she will email it to me asap.
February 22nd: I am still waiting and have not recieved any art or response, nor has she posted anything new in her gallery. I'm done with this.

Proof:
Nov14 Details on comission: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/nov14.png

Nov15 Payment: http://puu.sh/2cpQe

Nov15 Journal where comissioned: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/comissionjournal.png

Jan11 Will have it uploaded soon: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/jan11.png

Jan21 Note stating refund: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/jan21-refund.png

Jan21 Refund: http://puu.sh/2cpPZ

Feb5 Will give art anyway: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/feb5.png

Feb5 Shading to be done: http://i1206.photobucket.com/albums/bb456/kaiakaichi/artist%20beware/feb5-shading.png


Explain:
TLDR; Artist is constantly taking new comissions and getting backlogged and not finishing old art, would rather refund and start over. I did not want a refund, I just want the art I've been waiting for. Getting money back in my pocket does not satisfy the disappointment I feel for having waited to get adorable art from what I thought was a wonderful artist. I never even received a WIP sketch.
Before commenting, please read our Community Rules.
Do not go after persons posted about here, by leaving comments on their art pages.
If you have been posted about, please read I've Been Posted on Artists_Beware, Now What?

Comments

( 38 comments — Leave a comment )
timelapsedecay
Mar. 17th, 2013 01:12 am (UTC)
I do see that she's having trouble managing. Her most recent journal is very illuminating on her emotional state and there are other clients posting in her shoutbox.
I'm inclined to give her the benefit of the doubt here though, it seems you got your money back so you haven't really lost anything but time. Her attitude seemed to be pretty fair throughout the whole thing too
sbneko
Mar. 17th, 2013 02:02 am (UTC)
While I wouldn't have personally let someone wait that long before a refund, I would like to say that even if you didn't want one, it's better to get one.

It's disappointing when an artist cannot do the work for whatever reason, but it happens. Sometimes I need to refund people and I only do so when there's no way around it, this isn't something I do on purpose to slight a client. I've gotten people upset who would then badger me about it, but sometimes there is simply no other choice. What you want, and what an artist can actually provide can be really different, even if they are doing work for others at that time.

I'm not defending the artist, I'm only trying to explain that while really disappointing, it wasn't bad of the artist to refund. In fact, it can be much more proffesional to refund when you know you aren't able to do things in a timely, proffesional manner.
koohiimonsutaa
Mar. 17th, 2013 04:12 am (UTC)
I can kinda understand that, but after making me wait so long, and teasing me saying, 'I'll post it up soon' week after week, just....no. Its very disappointing.
(no subject) - sbneko - Mar. 17th, 2013 04:41 am (UTC) - Expand
(no subject) - timelapsedecay - Mar. 17th, 2013 07:41 am (UTC) - Expand
(no subject) - koohiimonsutaa - Mar. 17th, 2013 07:59 am (UTC) - Expand
(no subject) - sbneko - Mar. 17th, 2013 08:02 am (UTC) - Expand
(no subject) - koohiimonsutaa - Mar. 17th, 2013 08:56 pm (UTC) - Expand
(no subject) - sbneko - Mar. 17th, 2013 09:00 pm (UTC) - Expand
(no subject) - sbneko - Mar. 20th, 2013 08:19 am (UTC) - Expand
(no subject) - neolucky - Mar. 18th, 2013 12:23 am (UTC) - Expand
(no subject) - celestinaketzia - Mar. 17th, 2013 01:28 pm (UTC) - Expand
(no subject) - koohiimonsutaa - Mar. 17th, 2013 08:57 pm (UTC) - Expand
(no subject) - celestinaketzia - Mar. 18th, 2013 10:53 am (UTC) - Expand
teekchan
Mar. 17th, 2013 03:55 pm (UTC)
I really don't understand why this is even here? You got a refund, even if you didn't want it, it's really not up to you. Yes, it sucks, but the artist is being responsible in giving them and actually earns them 'bonus points'.

Even if they said they would give you free art, it's not something that can be held against them. Freebies are just that, free. Nothing exchanges hands for them.

On an semi-unrelated note, I purchased a commission from this person and pretty much got the art in a day or two, I believe? All went smoothly and the artist was great to work with. I do not believe they are lying or attempting to scam what so ever.
kayla_la
Mar. 17th, 2013 07:14 pm (UTC)
Please see below, and please mind our rules, thank you!
(no subject) - teekchan - Mar. 17th, 2013 09:32 pm (UTC) - Expand
(no subject) - neolucky - Mar. 18th, 2013 12:34 am (UTC) - Expand
tealmoonxiv
Mar. 17th, 2013 05:49 pm (UTC)
I'm with teekchan, what actually is the purpose of this beware?
kayla_la
Mar. 17th, 2013 07:13 pm (UTC)
First, please mind our rules, rule number 5 specifically, thank you!

Second, we had a really hard time with this post. We discussed it for quite a while, going back and forth, and ultimately decided to tentatively approve it. Some things were done poorly on both sides, and we do agree that the OP should have taken the refund, but it doesn't excuse the artist from their own behaviour, in the end.

I'm freezing this here now that an explanation has been given to prevent further rulebreaking and going offtopic. If you'd like to discuss it further, please feel free to PM one of us!
lovegonnadrown
Mar. 17th, 2013 05:58 pm (UTC)
While it does seem she is having some management trouble, it seems like she is well-intentioned and only trying to make sure everyone gets something to make up for any mistakes she's made. She refunded you and even offered you free art. You might be disappointed, but you've hardly been left out in the cold, even if she hasn't finished yet. It doesn't seem like there's any point to this beware.
tealmoonxiv
Mar. 17th, 2013 07:18 pm (UTC)
Sorry about that ^^;
familliaraver
Mar. 17th, 2013 10:00 pm (UTC)
Yea, you were refunded but I don't blame you for feeling the way you do. What happened basically boiled down to an interest-free loan the way I see it. I think the beware is warranted because it makes people aware because it leaves a paper trail for someone else to find before they give this artist money. You may get art, you may wait months and get refunded.

It is good you got your money back without much hassle, hope you find someone to make you cute art!
koohiimonsutaa
Mar. 17th, 2013 10:33 pm (UTC)
Thanks. That's part of the point I'm trying to get across here that no one else gets.
(no subject) - familliaraver - Mar. 17th, 2013 10:46 pm (UTC) - Expand
(no subject) - neolucky - Mar. 18th, 2013 12:30 am (UTC) - Expand
(no subject) - aerospiritual - Mar. 17th, 2013 11:37 pm (UTC) - Expand
neolucky
Mar. 18th, 2013 12:28 am (UTC)
Unfortunately, even though you had a definite wait, the artist did give you a refund. They explained it early in a journal as to why, and at the very least did the right thing. You may have instead wanted the art, but now you can take the refund and instead put it towards something else, or another artist who may be more reliable.

Promising you extra art is usually a way to placate the customer, but rarely does the artist actually give the extra free art. You shouldn't expect it at all, and if they do it, that's great...but honestly I just wouldn't set your heart on free art. Not when the artist couldn't complete the paid-for art in the first place.

This does not excuse the artists behavior and lack of communication, however. I also see on her personal page that there are others inquiring about their commissions, so perhaps this is a pattern.

Edited at 2013-03-18 12:28 am (UTC)
sacch
Mar. 18th, 2013 02:58 am (UTC)
I had a hard time understanding why this beware was posted, but thanks to the mods, I can see both sides of the court now.

My opinion on this matter is that freebies should not be held over an artist's head, period. They're free, and you're not paying for them, so they're not as important. The artist is not obligated to do anything for free (unless it is part of a sale, ex. "buy one get one free," "order a full color fullbody and get a sketch free.") I don't think any artist should offer free art as compensation for a long wait if they already have a backlog. It only makes things worse. Now, pushing that aside.

I'm sorry to hear that you didn't get the art you wanted, and instead got a refund. It is very disappointing, but sadly, it does happen.

I agree with you that her business ethics were not the most stellar, and that she shouldn't have kept making false promises. I believe that is why the beware was posted- the way she handled the transaction was poor. Offering free art to placate you was not the way to go, as well as constantly saying she will do something without backing up her words with actions.

She should have offered you a refund from the get-go, instead of giving you a refund and THEN saying "don't send the money back, it's almost done with your art anyway." Doing something like that opens a whole new can of worms.

Edit: Ugh, grammar. Sorry for the multiple edits.

Edited at 2013-03-18 03:01 am (UTC)
Neen Evans
Aug. 26th, 2013 07:34 pm (UTC)
I've had similar issues with this artist recently.

I paid straight away for a chibi couple commission from her way back in April. She drew the lineart for it & that was all I ever saw.

Some time later she posted a journal stating that she had to factory restore her pc & that she lost all her artwork on it (I've since been told by someone that this was an actual lie).

She posted a few journals some time after stating she was sorry that she hadn't be doing any work on commissions & saying she had a new job that was taking up her time etc.

So I sent her a note asking for a refund because I told her that waiting over 3 months was way too much. She replied saying she could get to work on it within the week & she would offer me extras as well.

The week came & went without anything & by this point, I realised it was just a deal sweetner that she probably had no intentions of completing.

So I asked for the refund again, she finally noted me back asking for my Paypal. She's had a week or so to refund me & hasn't done so yet, I've asked her about it also & haven't received a reply. I'm concerned.

How would I go about trying to get my refund back? Would it help if I took it up with Paypal?
koohiimonsutaa
Aug. 26th, 2013 08:21 pm (UTC)
Sorry to say, I don't think you can get a refund through paypal now. I think they have a limit of a couple months to force a refund. If you don't get that refund from her soon, maybe post another artist-beware? It will get attention, at the least.
(no subject) - Neen Evans - Aug. 26th, 2013 11:34 pm (UTC) - Expand
(no subject) - koohiimonsutaa - Aug. 27th, 2013 12:06 am (UTC) - Expand
(no subject) - Neen Evans - Aug. 27th, 2013 01:59 pm (UTC) - Expand
(no subject) - koohiimonsutaa - Aug. 28th, 2013 09:27 pm (UTC) - Expand
(no subject) - Neen Evans - Aug. 28th, 2013 08:05 pm (UTC) - Expand
(no subject) - oceandezignz - Aug. 27th, 2013 12:07 am (UTC) - Expand
(no subject) - Neen Evans - Aug. 27th, 2013 02:01 pm (UTC) - Expand
( 38 comments — Leave a comment )

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