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artist-rehmiel

EDIT: I got my designs today, so this can be marked as resolved. c :

WHO: Rehmiel

WHERE: http://rehmiel.deviantart.com/

WHAT: I ordered a digital art commission of two character designs. I gave the artist a description of what I wanted, and the commission was accepted. I promptly payed for the designs.
Here is a screen-cap of the entire transaction.
http://i.imgur.com/dXKajc1.png

WHEN: I commissioned Rehmiel on July 31st, 2012. I received no contact since then, and have finally decided to contact about my commissions on February 8th.

PROOF: Here is the paypal transaction. http://imgur.com/FQm56J7

EXPLAIN: I commissioned Rehmiel for the designs on July 31st, 2012. I also payed on this date. Several months passed and I never heard from Rehmiel concerning my commission. Rehmiel mentioned to some potential customers that they were a little backed up on commissions, so I figured that maybe they simply had a lot of commissions and that it'd take a while before they got to mine. I continued to wait.

On February 8th, I noticed that they uploaded a design for sale. By that time, I was no longer interested in the designs, because it'd been so long. I decided that I would send a note asking about a possible refund, or at least status on my commission.

http://gyazo.com/51e82b96c7e00749ecdb9a24229563b5
My note was quickly read, but was not replied to. I waited a week before sending another note.

http://gyazo.com/fb0ce38cf5a644784ee3975dc8584ca7 (I accidentally put June instead of July.. That was a mistake on my part.)
The note went unread. Since then, I have not been able to get in contact with Rehmiel.

I would add more screencaps of communication, but the thing is, there wasn't any. I was never contacted once after I sent the payment. I recently found that the artist has been active on Tumblr, including uploading personal art. I'm unsure why my notes have not been read or replied to. But I would really love to resolve this and find a solution that works for both of us.

Edit: On March 1st, I was able to get in contact with Rehmiel again after sending an ask on Tumblr. I was informed that my commission would be worked on, and that a refund was not possible. (screen cap: http://gyazo.com/34b534c2670bce397cf412647e3a8d2c ) I replied to the note, but since then, I have received no further contact, and my reply went unread. Will update this with further information if I am contacted again. Hoping to see a resolve soon.
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Comments

( 4 comments — Leave a comment )
thecreativepen
Mar. 4th, 2013 01:29 am (UTC)
The artist has also been active on dA; their profile shows that their last login was 1 day ago. Also looks like your post in their comments section from four days ago has gone ignored as well. I'm very sorry that you've had this kind of situation with this commissioner. I really hope you get your refund.
trunchbull
Mar. 6th, 2013 12:48 pm (UTC)
It doesn't look like the situation will end positively in your favour. beware warrented

On a side note, oyour last link is broken.

Edited at 2013-03-06 12:48 pm (UTC)
nyanobyte
Mar. 7th, 2013 12:29 am (UTC)
Actually, to my surprise, I got both of my designs today! I'm very happy that this was able to be resolved.
kerstin_orion
Mar. 7th, 2013 01:28 pm (UTC)
That's great to hear! I will mark it as resolved.
( 4 comments — Leave a comment )

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