WHAT: A traditional double sided decco ball (a little image on paper in a plastic ball)
Advertisement submission: https://www.furaffinity.net/view/8970061/
WHEN: October 4th-5th 2012 to December 23rd 2012
Oct. 5 payment: http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/PaymentSent_zps97e23977.png
On October 4th I contacted thelittlehuskee about getting a double sided decco ball http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/2fixed_zpsdcf2d88f.jpg ) and had payment sent to her the next day http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/PaymentSent_zps97e23977.png ), which she confirmed receiving http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/4_zps7ff69aff.png ). On both her commission website http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/WeekCompletion_zps0ba1e527.png ) and the submission I saw on FA http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/DeccoBallSubmission_zps8835e900.png ) she said that the decco ball commissions would take approximately one week, but I was expecting it to take a little bit longer as she said when I was working out the details with her.
Over the next few months, I saw a lot of free and personal art going up on her FA with few commissioned pieces being uploaded. I was aware that she took a brief hiatus from October 24th to November 4th, and waited a while longer before contacting her about my commission. On December 9th I contacted her about a refund http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/5_zpsbdf0155e.png ). It went read but un-responded to for a few days, so I sent her another note on the 22nd http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/6_zpsb91713ba.png ). I got a reply back saying that she had already started my commission and didn't offer refunds once the commission was started. She also said she was working on other commissions and gifts, but would rush to have it completed by Monday (Christmas Eve) and have it sent off Tuesday (Christmas). She offered to refund the shipping cost, and I asked for pictures of the progress on my commission since she couldn't refund http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/7edit_zpsca60a273.jpg ).
On the 23rd, since my note was read but I hadn't seen any of the progress she said she had, I sent her another note http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/8_zps3aae39b9.png ). Shortly after sending her that note, I received the refund for shipping http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/ShippingRefund_zps52e8f933.png ). I know paypal is pretty close to instant with sending money, but I figured this one just had some sort of a hold up.
A few hours after that, I got a reply http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/9_zpse269d75d.png ) saying that I should have realized that two months in her queue wasn't a long wait, and that she had things to do before me. I knew it was the holidays, and didn't really appreciate the comment about me being able to imagine her beig busy, but my notes had a constant delay being replied to after being read (as well as the weird paypal timing) and I had contacted her at what I thought was a reasonable amount of time before them. She said the refund for shipping was a partial refund, but it was exactly what was stated in the commission posting as being the shipping cost. As for her queue, I had been watching her commission progress list and hadn't seen my commission get marked as started, which is why I asked for a refund http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/ComissionProgressList_zpsa359c380.png ). At that point I lost interest in the commission entirely, and asked for a refund for the work she hadn't done.
After I sent that message, she decided to post the work she had done on my commission, a few little sketches on 3/4 inch pieces of paper http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/ComissionProgress_zps9111d450.png ). Once I saw the work she said she had already completed that was preventing me from getting a refund, I once again asked to be refunded since I had no interest in having it rushed and was tired of waiting http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/10_zpse959a7e0.png ).
After that, she sent me a partial refund http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/PartialRefund_zps1bc940f7.png ) said, "find, here's a refund" and that was that http://i1182.photobucket.com/albums/x450/marmalade0997/thelittlehuskee/11_zpsf60cc52d.png ).
I did end up with a 50% refund on what I had paid, but I feel like two small rushed sketches weren't nearly worth the $8 I ended up paying for them. Even though the artist warned me that the decco ball might take a bit longer, she said in multiple places that they would take a week. I feel like almost three months is a long wait for a commisison that was advertised as taking a week to complete.
My question is, was I unreasonable to contact the artist a week before the holidays about a refund and expect notes to not go un-replied to, and was I being overly suspicious about the long delay in seeing proof of progress that she said she had?