WHERE: During my livestream art session.
WHAT: I was livestreaming $10 shaded headshots done traditionally. People could have them laminated and mailed for $1 more. He was the first to order and got his art that night. 2 days later, on December 5th, I recieved an email that the funds were on hold and I needed to take action in the resolution center. I responded saying "He got his art that night, its intangible goods but he has the file already so I cannot offer a refund". Today, the 19th, I got an email saying the payment was reversed and given back to him. Turns out I'm not covered as a seller of goods unless the item is shipped, so he was able to make a claim he never recieved it and I lost my case because I couldn't ship this intangible good.
WHEN: Livestream took place on December 3rd and he recieved his art the same night.
EXPLAIN: When the hold was placed, I was confused but figured something wasnt verified with his account or such. I didn't contact him at this point, I answered the case in the resolution center and waited. Today I got an email that the payment was reversed, and I saw that the $10 had been sent back to him from my account. Upset and irritated, I noted him about it and he said "Oh I've been having issues with paypal for the past couple weeks. I don't know what it is." I told him he needed to resend the money or I was gonna delete the art and go through paypal for a resolution. He acted slightly irritated, saying "*sigh* fine just delete the art". I already completed the work, so obviously I wanted to be paid for it. I called paypal and spoke with their customer service.
It turns out he filed the claim that he never got what he paid for, and I had no defense with it being 'intangible goods' that I did not ship. This is why I lost the case.
I DID get my money back, however I am extremely displeased with the way the commissioner acted, trying to get his money AND have the art. He has been blacklisted now and I have changed my commission policy to having all the work I do shipped out so I can protect myself.
EDIT: this commissioner is now suspended from FA for doing this to a countless number of artists within the same 2 week span.
he is APPARENTLY working with paypal as of dec 30 but stopped replying to all comments/emails after that, so who knows.
It's official though: I'm no the only one this same thing has happened to.