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LSS: "Zardis" buys soap from http://www.contactcaffeine.com , is displeased with it, we sent her a refund immediately, and a month later, she posts inflammatory journals about us out of the blue. So here's some caps, since she's admitted in them that she called PayPal with the intention of having them issue a larger refund, past the value of the items she purchased., and while Con*Tact can eat a bar of soap here or there, I am horrified to think she'd try this on a real commission she was displeased with.



WHO: http://www.furaffinity.net/user/zardis (RL name omitted because she's a minor)
WHAT: I don't really know what exactly to call this. :/
WHERE: Through our own website, email, and FurAffinity
WHY: ????????
WHEN: September-December 2012

Woke up to this today.
firstcap1
firstcap2

She deleted the original journal, which then became this beast (I am Poison, in the comments):
cap20

Here's her original complaint, now that you've read all of her current complaints. This is dated 11/1/12
emailtext

I never did see those photos.

Our reply, with the same date.
reply

This is her original reply she sent us, on 11/1. We considered the issue closed at that point.
herreply

And here's our 11/2 refund, with both transactions. Note that just over a month has passed between the two, because we shipped her soap and she was displeased between those two dates.
refunds

This girl has previously purchased from us. In fact, we missed her FREE sample last order, and she sent us an email complaining over the omission. We made up a pack of samples for her, on our own dime, wrote the customs form, drove it to the post office, waited in line, and paid out of our own pockets to send her additional free merchandise, just to keep our customer's goodwill.

Now, our site says all over it "Caffeine soap is not intended for those under 18", and I couldn't help but notice that on her fursuiting FA, she mentions she's 15 (dated 2010). So even if it hasn't been edited since then, she'd still be a minor, which leads me to worry about PayPal - don't they have a strict over-18 policy?

CONFIRMED: She is 16 as of this post, and using PayPal as a minor (with her own money)

age

So, that's it. I thought that we closed the case, guess not! Beware!


EDIT: This is the threat note she received from the FA account "Cerberus." , sent right around the same time as her journal posts, from an empty FA account.

http://ic.pics.livejournal.com/malytwotails/137829/639344/639344_original.png

EDIT2: Followup from FA administrators regarding the threat, stating that she sent herself the note. http://artists-beware.livejournal.com/637279.html?thread=24707935#t24707935

EDIT3: We've now received notes from her boyfriend, "shady." on ConTact's account. (already sent in my harassment ticket)
http://ic.pics.livejournal.com/malytwotails/137829/639703/639703_original.jpg
http://ic.pics.livejournal.com/malytwotails/137829/639882/639882_original.jpg

EDIT4: She's sent us a private apology over all of this (and apologizing on her boyfriend's behalf), and we're considering the issue closed and resolved.

EDIT5: She's back and arguing again over $0.01 , apparently http://artists-beware.livejournal.com/637279.html?thread=24723039#t24723039

EDIT6: After spending a day and a half arguing with a 16 year old on the internet, I'm entirely out of energy for this anymore. It's as resolved as it's going to get.

Community Tags:

Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 290 comments — Leave a comment )
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sigilgoat
Dec. 6th, 2012 11:51 pm (UTC)
Your post has been approved, but if you could please replace the large journal caps with links to images, that would be preferred. Thank you!
sigilgoat
Dec. 6th, 2012 11:56 pm (UTC)
I would also like to add that Zardis is a minor, and has gone against Con*Tact Caffeine and possibly PayPal's Terms of Service by using their services.

In the hidden comments from her first journal after calling out her unprofessional behavior, she said something incomprehensible that equated to me having "problems" in my personal life? I was pretty surprised at how quickly it escalated.

After seeing this whole situation go down, I would be very wary working with this person.
radcatastrophe
Dec. 7th, 2012 12:01 am (UTC)
She could have an account under her parents. I don't know much about how those sorts of accounts work but I know they exist.

I can't really see the images as of yet so I can't read much than what the OP has posted (my computer likes to eat images and disfigure them) so I'll try and look at them another time.
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oceandezignz
Dec. 7th, 2012 12:08 am (UTC)
I was not involved, but I was observing this over the course of the day and I have to say her flip flop and outright rude behavior blew me away. Saying she's "heard things" about Sigil, suddenly throwing out a dead relative so she's now poor as an excuse... Like those are kids tricks? Calling herself a profesional and then going after Contact &.others as she was? Continually pushing the issue when it was resolved and she acknowledged that?

No. Nope. No.
ichi_black
Dec. 7th, 2012 12:17 am (UTC)
Yaa.. why am I not surprised that this ended up being Zardis..
As far as I am aware she is 15-16 (not 100% which) but she acts well under that at times.. She tried to work a trade out with me and when I declined she tried to talk/con me into it, she ended up getting a trade with another mailler.

Warning well heeded, sorry you had to deal with her Mally

Edited at 2012-12-07 12:18 am (UTC)
funkicarus
Dec. 7th, 2012 12:26 am (UTC)
just going to throw in my rebuttle to her journal here as a major contact caffeine consumer.

1) the soap does not irritate extremely sensitive skin, with the exception of a few bars with red dye. i know this, because my spouse is one of those people who can't even tolerate certain kinds of soap/laundry detergent/can not use dryer sheets or their skin breaks out.

2) the bars are only gone in a week if you actively hold them under hot water for extensive periods of time. or perhaps took a bath with them? most seem to last 2 to 3 weeks in our household.

3) i have received older soaps and they are never crumbling. the only way i know they are old is the older style stickers and a slightly larger quantity of caffeine crystal frosting on the top. they certainly do not 'lose their scent.' this is just a flat out lie on her part.

you have never been anything but a joy in the past. you're prompt, communication is open and you're very extremely willing to please the customer. i remember when i got a bar of wild coyote and didn't like it - you took it back without a single complaint, and immediately exchanged it for a new bar of my choosing.

it sounds to me like she is trying to stir some drama by being 'edgy' and crying foul over something which is popular and well received within the community.
oceandezignz
Dec. 7th, 2012 12:31 am (UTC)
This comment is A+
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morti_macabre
Dec. 7th, 2012 12:35 am (UTC)
Mostly this beware is making me want to buy some soap. xD
oceandezignz
Dec. 7th, 2012 12:41 am (UTC)
Yeah I caved and got some myself XD
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jackalkisses
Dec. 7th, 2012 01:01 am (UTC)
Ugh, yeah. When there are disputations with customers the most business-like thing to do (what you did: issue a refund), the resolution, should pretty much be kept private, I don't understand why after the matter she had to go out of her way to give your company negative review. Also, I had no idea she was a minor, but that kind of makes sense now.
I did have a similarly frustrating experience with her where she purchased a custom-made $75 backpack from me, then lost it. She e-mailed me telling me she had lost it, which isn't really my fault, but also told me that she was dissatisfied with the product because it was smaller than she thought, and thought it wasn't worth $75 despite being well-made. I thought this was a strange thing to do but I did go out of my way to please her. So I told her I would give her a prototype of a larger bag for free. She then proceeded to e-mail me pretty consistently asking for progress updates until I had to literally explain to her everything that was going on in my life (I was in the hospital with kidney stones and had my mother-in-law and brother-in-law living with us at the time and we were trying to find them an apartment and jobs) in a stern e-mail before she finally gave me some space. It did take me a few months to make the prototype - but it was FREE and it was the size of a large sketchbook. She was friendly, but very nit-picky and not an easy customer to appease. Being under 18 really explains a lot. With time and age she will probably grow up to be a much better client and I have definitely met worse. But yeah, frustrating is the key word here.
mistresswolf
Dec. 7th, 2012 01:48 am (UTC)
Sounds like a customer I had at the tailor shop recently. She came in saying that she had these two pairs of pants hemmed by us a little while back and they were still 3/4" too long. As I was alone and there were several customers behind her, I didn't want to cause a scene, so I apologised and took them into the back promising to have them fixed and ready for pickup in two days.

I helped the other customers and when I was alone in the shop again, I went to the table to begin prepping them. I looked at the inside of one hem and it was still original factory sewing (I can tell my own work apart). Then I looked at the other one and not only was the original factory sewing still there, but she had turned up the hem about 3 inches and handsewed (badly) it up. There is no way in hell it was my work at all.

I called her the next day and worded myself carefully as to not accuse her of scamming by saying "I think you may have accidentally picked up the wrong pairs, as these still have their original factory hems on them. I can do these if you want, I will just update your account with the cost of the hems and you can pay when you pick up!" She was adamant that these were the right ones and I assured her again, very firmly that they were not.

Oh! All of a sudden she can see the actual ones in plain sight! Oops, what a silly mistake she made. However, "one pair was done horribly! The raw fabric wasn't even serged!" she claimed. ... I am the only one that sews, unless it is on the one day I don't work and they need it same day, but even that girl wouldn't forget to use the serger. I was like "Oh no! That is just terrible. I am so sorry. If you want to bring those ones in when you pick these up, I will be very happy to redo them at no charge while you wait!" ... Oh no, she says, she can do it herself. It's no problem, she says.

Ha. I got an additional $10/pair out of her that day. >:3

Edited at 2012-12-07 01:49 am (UTC)
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breakspire
Dec. 7th, 2012 01:14 am (UTC)
I recommend Endicia for your international shipping. I used to do the same as you, and fill out a million customs forms then wait at the post office for them to process them all while annoying everyone in line behind me for taking so long.

I used stamps.com for a while, but they're unreliable. During and outage I tried Endicia and my life is 10x easier. It takes me maybe 30 seconds or less to copy paste the address, enter the weight and customs info, and print. The customs form is a part of the label itself so it's just one half sheet of paper (same size as if you make a label through paypal, which I used to use to ship domestic orders but Endicia's even easier so I use that now).

sorry to sound like a commercial haha, I figured I'd through it out there because it seems like part of the frustration here was about shipping internationally
ichi_black
Dec. 7th, 2012 01:17 am (UTC)
>_> I'm gonna look into that myself, I really hate doing the USPS customs forms...
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ryunwoofie
Dec. 7th, 2012 01:38 am (UTC)
I've dealt with and seen this person around on many occasions and am not surprised by how they are acting here. Beware well warranted. I personally do not deal with them after what I've seen them do/say.

Edit to add word because I cannot sentence.

Edited at 2012-12-07 01:43 am (UTC)
ethelune
Dec. 7th, 2012 01:50 am (UTC)
I only know of Zardis through the occasional commission done for her by a few artists I watch, and I began feeling uneasy when I noticed some adult art of her characters popping up in my inbox. Do the artists know they're being commissioned for adult art by a minor? That's always made me a bit wary. :\

I'm sorry to hear your company has to deal with this! I really wish my skin weren't so sensitive, since I'd buy so many of your soaps in a heartbeat~
Paityn Wheeler-Savoie
Dec. 7th, 2012 03:09 am (UTC)
Hello!
Sorry this is Zardis, i do not purchase any mature artwork, my boyfriend on the other hand is 18+
I never see these pictures on the site and barely take note of them, hes in charge of his own money to clarify that issue.

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jakejynx
Dec. 7th, 2012 02:28 am (UTC)
While her attitude in some of the comments leaves a bit to be desired, it's also really unprofessional to go on her page and start making excuses for your screw-ups. Her first email went unanswered. There's no excuse for that, especially having a person dedicated to correspondence. It's also kind of shifty to go on there and start complaining about how "well, we ship internationally as a courtesy." It's not a courtesy, it's YOUR business decision to ship internationally. You don't get to use that as some sort of way to martyr yourself when the opportunity arises. If you want international customers, you have to be willing to dedicate the time it takes to that.

"she's admitted in them that she called PayPal with the intention of having them issue a larger refund, past the value of the items she purchased."

No, she did not do that. Reread what she was saying in the comments. She was inquiring about getting a full refund, not a refund past what she originally paid. Paypal would have been able to see that a partial refund had been issued, and would have refunded the difference, had she actually been requesting one. She says she declined it.

That said, she has every right to review your product. She chose the wrong place for it, obviously, but just as you have a right to post a beware about her, she has a right to do the same to you. I've been disappointed with a product before, gotten a refund for it, and still wrote a review. Because it doesn't matter if I didn't pay for it if it's still a shoddy product.
jakejynx
Dec. 7th, 2012 02:41 am (UTC)
And, WOW, talk about adding flames to the fire! To go onto her page and post that shout? VERY unprofessional. Avoiding you.
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(Deleted comment)
leeleemoreau
Dec. 7th, 2012 02:48 am (UTC)
Ohhh ho Zardis is a special little snowflake
talking to this kid is like talking to a wall of manure.
have fun with that one.

but srsly best of luck to you.
kayla_la
Dec. 7th, 2012 02:48 am (UTC)
Try to reel in the insults a little, please!
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eenyuwolf
Dec. 7th, 2012 02:55 am (UTC)
All I know of Zardis that that I have done a handful of badge trades with her before and it ended happily with everyone getting their art in the end.

But I also want to comment that I love Contact Caffeine's soap and have never had an unpleasant experience with them! The only thing keeping me from purchasing more from them are the 6 soaps on my desk and a mostly used soap in my shower which I have to go through before I can justify buying more.
Paityn Wheeler-Savoie
Dec. 7th, 2012 03:19 am (UTC)
:)
We should trade again sometime!
My initial point of the journal was state a exsperience i had with this company, not to bash or discourage anyone from people from buying and if people want to buy from them, they can! I really do not care, good for them in fact (and i mean no snarky remark)
jalmu
Dec. 7th, 2012 03:01 am (UTC)
I'd like to say this wasn't ment to be an attack at you, as stated in one of her recent journals which wasn't seen at all.
This is being blown why out of the water, not needed.

Zardis's most recent journal about this was stating one of my issues about soap, which was ODD in my case that I got a very fast e-mail reply out of this, as I was waiting patiently but of course I'm going to rant about how long its taking.

Zardis is old enough to make her own money, so I hooked her up with her own paypal, so she dont have to borrow anyone's paypal as some of the people she was loaning accounts from where very shady people.

I talked to paypal personally to hook up her own account, with my supervision to have it hooked up.

18 or not kids are gonna buy online with a paypal account or even their parents credit card.

sigilgoat
Dec. 7th, 2012 03:03 am (UTC)
So you are admitting to helping a minor set up a Pay Pal account?
(no subject) - jalmu - Dec. 7th, 2012 03:05 am (UTC) - Expand
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