I've been getting persons in my stream for a while now that have been upsetting me and off putting the mood of my streams and people are leaving due to this. They come in and basically the first words out of their mouth after hello are about their horrible days and horrible situations going on in their lives. Very off topic and very out of place. Normally if it happens here and there I don't mind too much on it. But these certain people have been coming in every day because I stream every day and it's always one problem after another after another. And it drags on until they get some sort of sympathy out of the people in the chat. They won't listen to reasonable solutions and normally shoot ideas down to help the situations they talk about,and instead they just want sympathy as far as I can tell.
It's begun to make me very uncomfortable and from the people who leave my chat usually right afterwords or get quiet all of a sudden I feel it's upsetting them too. Reason I'm here is to ask how to deal with this issue without causing basically a flame war or unnecessary drama. I don't want to come off as the "mean artist who bullied someone out of their stream" I'm normally a very tolerant person and usually convey happy and delightful to my customers that come to my streams so everyone feels comfortable and wants to stay. But these certain people are driving them away with the negativity they bring in and I'm at a loss for what to do without sounding inconsiderate or rude.
Any suggestions on how to deal with this situation would be greatly appreciated. Thank you for your time.