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FurryEcho: no response/no product

WHO: FurryEcho on DA
WHERE: http://furryecho.deviantart.com/ , www.furryecho.com
WHAT: A set of premade paw pad molds to be used for fursuits
http://furryecho.deviantart.com/#/d5akgqi
WHEN: August 13th to now

PROOF:
First contact: http://imageshack.us/a/img195/7961/furryechocontact1.jpg
Payment invoice and payment clearing: http://imageshack.us/a/img687/38/furryechopayment.jpg
Notes sent in attempt to contact and ultimatum: http://imageshack.us/a/img267/4558/furryechocontact2.jpg

EXPLAIN:Had found Echo through a group upon DA. I had seen she was selling paw pad molds and liked the overall shape and promptly commented on her posting about acquiring a pair of them for purchase. Her responses were quick and within the day she had sent an invoice for the payment. Upon opening the invoice I noticed that there was only an option to pay via an e-check. I paid and sent her a note letting her know. She acknowledged and a day later I saw the check had cleared, of which I noted her once more to let her know.

She had comments left upon her main page from previous people receiving their packages and none that had not as of yet so I did not worry.

Almost a month went by and I did not hear a response from her nor did I receive the molds. I noted her in inquiry of the package and sent her my address once more in case there was any difficulty. I had seen she checked her DA daily so felt that she would see it. I found her website and had sent her an inquiry very similar to the first note but no copy was sent to my email to post here.

A few days went by and I waited for a response and checked my notes previously, seeing as none were responded to although she continued to be actively checking her DA. I checked Paypal to see how many days left were upon the purchase and I sent her one last note requesting a response or a refund, trying to be polite and straight forward. I gave her one week to respond.

Today is the week deadline and I still have yet to receive a response, both notes are still unread. I have contacted paypal and opened a dispute in hopes to get the refund. I dislike having to resort to such actions like this and would like to send a positive note for her out as she has some very neat products to offer, but wish to warn future customers that they may send a payment and not receive their item or a response.

:::Edit:::

Paypal voted in my favor and refunded the cash paid to her. Just checking her DA I can still see she's on it daily and all notes are still unread. I would say case closed as I did receive a refund via Paypal but would hesitate those wishing products from her . I still hope this to be a fluke and all future clients are satisfied.

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Comments

( 2 comments — Leave a comment )
chikkennoodul
Oct. 27th, 2012 08:32 am (UTC)
Yep, I had exactly the same experience, and have successfully claimed my money back from paypal. Such a shame, I was really looking forward to those molds. I just hope she's ok.
sharpecostumes
Oct. 27th, 2012 01:40 pm (UTC)
She gets online, DA has log in tabs to show. Hope things get straightened out quickly. I was too looking forward to those molds :(
( 2 comments — Leave a comment )

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