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Advice - never received art in the mail

About a month and a half ago I commissioned a badge and ref sheet from an artist doing PWYW commissions, I paid $25 on june 29th for a simple ref sheet and a traditional badge.

Everything went fine, she finished my ref sheet and then the badge. The badge was posted on July 9th.

I waited a while for her to ship it and then noted her on august 2nd: http://www.iaza.com/work/120906C/iaza18088377550800.png

She promptly resonded and said it would be mailed after she got off work also on august 2nd: http://www.iaza.com/work/120906C/iaza18088336394700.png

I then waited and waited and the badge never came, I decided that I would poke her to see if I could find out where it was on august 25th: http://www.iaza.com/work/120906C/iaza18088356788100.png


She responded and said that it was indeed shipped a few weeks ago and she would check: http://www.iaza.com/work/120906C/iaza18088346138100.png

Thats the last I heard from her..

The badge still has not arrived and its been over a month since it was shipped, I'd imagine it would be here by now, we are both in the USA

I sent her a message today asking about it again, no response yet.

Just curious as to what I should do about this?

My friend told me that she also got a badge in early november and did not get it until early feb or so...so I am not completely sure, but if she said she shipped it I can imagine it would not be here.

Thanks.

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Comments

( 33 comments — Leave a comment )
celestinaketzia
Sep. 9th, 2012 08:21 pm (UTC)
I'm going to guess no one purchased delivery confirmation? While it isn't true tracking, it can help you narrow down where your package is.

The first thing to do is to call your local post office and ask them if they've seen it. If not, it may take up to three months for it to get bounced back to her irrc. If that's the case, have her get delivery confirmation next time.

If it truly is lost, I don't think there is much you can do. I am rusty on shipping responsibility, but I am pretty sure the seller is not responsible for lost shipments. Someone who does this more often can correct me on that, tho! It's been a few years.
wolf_goat
Sep. 9th, 2012 08:32 pm (UTC)
As far as Paypal are concerned, sellers are responsible for lost shipments. Most businesses will take responsibility for lost shipments too, as far as sending replacements is concerned. However it's a customer service choice, really. And with custom art, where there's no replacement option, things become way more problematic. An artist may choose to offer something by way of compensation but they're not obliged to. On the one occasion I had an item lost in the post, I offered a smaller commission as a goodwill gesture.

In this case the 2 items were pretty cheap in the first place so I don't think I'd judge the artist either way, if they chose to compensate or not.

It's a good idea to decide ahead of time about a policy for this and put it in a ToS, e.g. artist is not responsible for replacing items lost in shipping, commissioners are recommended to purchase tracking/insurance.
poprock_grey
Sep. 9th, 2012 08:39 pm (UTC)
If they have a receipt showing it was sent to you (Or at least a shipment Aug 2nd to your town, state) then it isn't their fault.

If they can't show you a receipt, I would take that as them not shipping it. No proof of shipment could mean it was never shipped. That is when I feel it falls on the seller/sender and they should refund you in full/redo and reship with delivery confirmation.

ALWAYS get delivery confirmation. 80 cents of reassurance, free if they print the label out online. (USPS, unsure of other shipping companies)
(Deleted comment)
(no subject) - shukivengeance - Sep. 9th, 2012 09:27 pm (UTC) - Expand
(no subject) - otana - Sep. 9th, 2012 10:32 pm (UTC) - Expand
(no subject) - shukivengeance - Sep. 9th, 2012 11:11 pm (UTC) - Expand
(no subject) - breakspire - Sep. 9th, 2012 10:07 pm (UTC) - Expand
(no subject) - familliaraver - Sep. 10th, 2012 12:29 am (UTC) - Expand
stripedpony
Sep. 9th, 2012 08:49 pm (UTC)
It can take months to bounce back if something was wrong with the address. I was commissioned for a tail a while back. I made it and shipped it promptly to the address I was given. I'm not quite sure about the circumstances of why the tail came back(the red stamp on it indicated the dwelling was unoccupied) But it did take nearly 3 months to return to me.
Perhaps some how the address was written wrong and its still in that same USPS blackhole the tail ended up in? Its possible it could still show up at either of yours homes, probably back to the artists.

But yea delivery confirmation goes on everything I mail out and I usually do not charge the buyer for it just to cover my own butt.
zaulankris
Sep. 10th, 2012 12:16 am (UTC)
To my knowledge (and at least in my country, maybe it's different in yours) items automatically come with a $100 insurance even if there is no tracking#. I'm not sure if this covers all types of mail or just parcels, though so there might be different rules with different packaging types. Have you asked about that yet?

Also worth asking about is who can initiate a trace/claim with the shipping company? Sometimes it's only the sender, sometimes either party can get the ball rolling. If it's the sender only, I think it would be their responsibility to look into it for you even if it's not their fault since your hands are tied.
ljmydayaway
Sep. 10th, 2012 05:26 am (UTC)
Not in the US with USPS mail. You only get free insurance if you ship via EMS/Express Mail, and then it only covers up to $75 before you have to purchase insurance.

UPS offers up to $100 (I think) free insurance on all mail, no idea what FedEx offers.
bladespark
Sep. 10th, 2012 01:49 am (UTC)
It's rare, but I've had things go missing, even from one address in the USA to another, for more than a month. So it may yet turn up.

In any case, ask if the artist has a receipt, shipping confirmation, etc. And ask if there's anything they can do to resolve this. I wouldn't make demands, I'd just lay out that you're concerned, and if it is lost forever, does the artist have any suggestions for replacing it or working out some other solution? If the artist has high-res scans maybe a nice copy can be printed out, for example. That way you'd at least have something.

Can't hurt to ask, so long as you're polite about it.
shukivengeance
Sep. 10th, 2012 05:00 am (UTC)
Have you asked for tracking info or checked that she wrote the correct address?
alisea
Sep. 10th, 2012 05:47 am (UTC)
When I ship something I pay for certified or first class mail. It is cheap and gives me a tracking number. It keeps you safe with paypal along with commissioners.
The sad thing is there is no real proof one way or the other. I hope you get it! If not it is (imo) the artists responsibility to "replace" the missing art.
As said above I have had mail destroyed, sent back and lost for several months.
Ask for tracking and what method she used (priority etc)
I personally don't like the blue box, I like having a receipt. >< good luck.
mpd_84
Sep. 10th, 2012 07:19 am (UTC)
Our local post office removed a lot of the public boxes here a few years back. Rude people kept using them as trashcans.
dakotabailey
Sep. 10th, 2012 06:17 am (UTC)
I'm just going to come forward and say that I am the artist in question. My FA is DakotaWuff. Mods, please update the ticket as you see fit.

Marbles, I'm a little confused here. That was NOT the last correspondance between you and I. The last correspondance between you and I was a couple of days ago in which you brought up the badge once more. When FA comes back up, I will show the notes between us. I said that I would send a replacement badge out to you when I get a free moment to remake one. You said that would be fine.

(Just noticed that this was sent in the 5th.)

I understand your frustration and I apologize once more for this. I will take a photo of the addressed and stamped envelope as proof that the next badge was sent out. Thank you for the advice, everyone. I didn't think of that.
celestinaketzia
Sep. 10th, 2012 10:22 am (UTC)
Just make sure to get delivery confirmation from now on and you should be ok. That way clients have a number to check up on online and you have peace of mind.
(no subject) - dakotabailey - Sep. 10th, 2012 02:13 pm (UTC) - Expand
(no subject) - ljmydayaway - Sep. 10th, 2012 03:58 pm (UTC) - Expand
(no subject) - onyxserpent - Sep. 10th, 2012 05:52 pm (UTC) - Expand
(no subject) - dakotabailey - Sep. 10th, 2012 07:03 pm (UTC) - Expand
(no subject) - tealmoonxiv - Sep. 11th, 2012 03:49 am (UTC) - Expand
(no subject) - onyxserpent - Sep. 11th, 2012 08:40 am (UTC) - Expand
(no subject) - ljmydayaway - Sep. 11th, 2012 01:59 pm (UTC) - Expand
(no subject) - sbneko - Sep. 10th, 2012 03:32 pm (UTC) - Expand
(no subject) - dakotabailey - Sep. 10th, 2012 07:02 pm (UTC) - Expand
(no subject) - marblestheskunk - Sep. 10th, 2012 11:53 pm (UTC) - Expand
(no subject) - marblestheskunk - Sep. 10th, 2012 11:52 pm (UTC) - Expand
(no subject) - shukivengeance - Sep. 11th, 2012 12:39 am (UTC) - Expand
marblestheskunk
Sep. 10th, 2012 11:54 pm (UTC)
Just wanted to let you know, this has been resolved, the artist has been very kind and has told me that if the badge doesn't come she would be willing to make a new one.

I apologize for not posting sooner, I just got back in town from a friends place, and this post took a while to be approved, but in the process she did contact me and let me know that she is willing to make another.

Thanks everyone.
shukivengeance
Sep. 11th, 2012 12:38 am (UTC)
In future, if circumstances change while you have a post in the queue, please let a moderator know.
(no subject) - marblestheskunk - Sep. 11th, 2012 12:39 am (UTC) - Expand
(Deleted comment)
shukivengeance
Sep. 12th, 2012 10:10 pm (UTC)
Screening this! :)
( 33 comments — Leave a comment )

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