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Advice post - paypal

Question for all of you about what you think about this.

What should a commissioner do if they send a paypal payment and it is sent back to them?
Basically I paid for art from someone [I honestly don't even know who it is anymore, I'll talk more about that a little more down the line] and the payment was send back to me. Paypal said it was because they did not claim the payment within a month.

I am curious as to what people would do in this situation.

From the commissioners point of view, it seems like the artist should have claimed the payment within the amount of time. Should the commissioner really have to go out of their way to figure out who this person is, what the commission was, ect, ect, in order to see about the payment? Sending it back could work, but the issue is if they don't claim it within the amount of time, yet again it will be sent back.
I don't really know if it should be the commissioners responsibility to have to go through past emails and notes in order to hunt down this person. This is why I'm asking you guys. So far no one has contacted me about the money being sent back, should I just ignore it?

I'm just not sure whats the best thing to do here, and curious as to what others thoughts are.
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Comments

( 113 comments — Leave a comment )
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neolucky
Aug. 4th, 2012 11:23 pm (UTC)
No money was lost, so no transaction or art happened. I personally would just shrug it off and go on my merry way.

If you don't care enough about the commission to know who this artist was, then it's unfair to expect them to try and find out who you were in return. Who knows why they never claimed it, but if they haven't contacted you then I don't think it's too big an issue.

Edited at 2012-08-04 11:23 pm (UTC)
marblestheskunk
Aug. 5th, 2012 12:16 am (UTC)
Why do you say no art happened?

I made kind of a big comment below that tries to explain it a little better, as it seems like most people don't understand what I'm trying to say.
(no subject) - neolucky - Aug. 5th, 2012 01:09 am (UTC) - Expand
kaelstra
Aug. 4th, 2012 11:57 pm (UTC)
I think this is kind of a two-way street.

If you've forgotten the artist you commissioned, and haven't contacted them as a result, then they may think something came up, or something along those lines.

If it were me, and someone commissioned me and I lost their info/forgot who commissioned me for what, and I had a random floating payment, I might send it back and consider it a wash.
marblestheskunk
Aug. 5th, 2012 12:17 am (UTC)
I don't really see why I would need to contact them?
We did our buisness, I sent them paypal, they drew me art of some sort. The issue is that they never claimed this payment and it was sent back to me.

(no subject) - kaelstra - Aug. 5th, 2012 12:28 am (UTC) - Expand
(no subject) - ljmydayaway - Aug. 5th, 2012 02:57 am (UTC) - Expand
breakspire
Aug. 4th, 2012 11:58 pm (UTC)
if you don't care to remember who you commissioned a month later... why commission them in the first place? did you get your art? how much time has passed since the money came back? maybe they don't even know yet or are having issues with paypal

forgive me but it almost seems like you're trying to rationalize just keeping the money

you have their paypal email at least, without having to do any looking around. email them?
marblestheskunk
Aug. 5th, 2012 12:25 am (UTC)
Its not so much as I don't remember them, as their email address. I know who I commission on fa, but so many people use random emails that do not match their fa names in the least.

I am most definitely not trying to keep the money, if I was trying to do that I honestly wouldn't have posted here in the first place, I would have just kept it.
This is meant to be an advice post for me, and if someone else got into the situation of having money sent back to them.
I have no issue whatsoever sending the money back, I'm just not sure what good it would do.

Email them?
I can try that, honestly this is why I posted this, for people to give me advice on what to do.
(no subject) - kaelstra - Aug. 5th, 2012 12:29 am (UTC) - Expand
(no subject) - marblestheskunk - Aug. 5th, 2012 12:39 am (UTC) - Expand
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onyxserpent
Aug. 5th, 2012 12:06 am (UTC)
Judging by the fact they needed to "claim" the payment, it sounds like you sent it to a nonexistant Paypal. So maybe you (or them) typoed their e-mail associated with their Paypal account.

If you are actually curious about what it was for though... Check the e-mail, maybe do some googling on variants of it. Maybe check whatever auction/store sites you remember buying stuff on last to see if anything fit the time frame. But beyond that, pretty much what the above folks said. Though I'd probably keep the money in limbo for another month or two if possible just in case the person you were trying to pay suddenly gets in contact and you still want whatever it was you were trying to buy.

Edit: You probably SHOULD do at least SOME research to make sure that whoever it was isn't preemptively taking care of their end of the bargain.

Edited at 2012-08-05 12:08 am (UTC)
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(no subject) - marblestheskunk - Aug. 5th, 2012 12:22 am (UTC) - Expand
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(no subject) - latiro - Aug. 5th, 2012 07:40 pm (UTC) - Expand
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marblestheskunk
Aug. 5th, 2012 12:15 am (UTC)
Maybe I'm not making myself clear x.x

The email is why I don't know who this person is.
Everyone on FA that I commission, I keep up with and talk to.
But usually when they tell you 'okay send x amount of dollars to xxx@gmail.com' is when I stop reconizing their name.

The problem is, I'm sure that I have gotten the art from them, because I would not pay someone and not get art for a month and just not contact them.

So yes I did get art from them, at some point, I'm just not exactly sure who the person is on FA as their paypal email is not familiar to me.

I would think they wouldn't have done the art if they didn't get payment, so obviously its not a fake account.

Basically what I'm asking is, should I send the payment back, email the account and hope its in use? Or what?
Although like I said, I feel that it should have been their responsibility to keep up with their paypal and claim the money as the customer really shouldn't have to do THAT much extra work after they have already paid you and went on their way.

I am seeing that a lot of you are calling me careless.
This isn't really the case, but when you commission up to 20 people a month and you have all these random emails that don't match FA names at all, its really hard to keep up with something, especially if you commission someone, then get the art, and expect that to be the end of the transaction.

Hope that clears things up.
onesteptwo
Aug. 5th, 2012 12:38 am (UTC)
"...the money as the customer shouldn't have to do THAT much extra work after they have already paid..."

You sound very entitled. Just keep the money if you're not willing to take a few minutes of your day to go digging through some notes for who the email was for.

EDITED: Also, if you are seriously commissioning "up to 20 people a month", yes, you are kind of careless to not keep track of who everyone is. Start using a spread sheet or a notebook or something.

Edited at 2012-08-05 12:39 am (UTC)
(no subject) - pinstripedtiger - Aug. 5th, 2012 12:50 am (UTC) - Expand
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pocket_entropy
Aug. 5th, 2012 12:38 am (UTC)
Since you mentioned you commission about 20 people a month, it might be worth it to put together an organized list of your current commissions with the artist's name, what you commissioned and paid and the paypal/email address. That way you have a reference in case something like this happens again.
marblestheskunk
Aug. 5th, 2012 12:41 am (UTC)
Regretting posting this now. :I
clockmagic
Aug. 5th, 2012 01:07 am (UTC)
I don't see why. You're getting reasonable solutions to find the artist you've lost the paypal of. I doubt some of the people may have even known you were posted here previously and if so it shouldn't matter (at least I would think it shouldn't) you have a question and there are folks here trying to help you solve it. Others who have been listed here before have come with a problem and they were helped. I am afraid you are just getting frustrated and so overreacting.
(no subject) - kaelstra - Aug. 5th, 2012 03:29 am (UTC) - Expand
marblestheskunk
Aug. 5th, 2012 12:49 am (UTC)
All I was trying to do was ask a simple question.
I feel that coming here was a bad idea now, I should have known I'd be attacked because I was posted here previously, but I thought people could be a little decent and just say 'yes you should send the money back' 'no you should wait for them to contact you' yadda yadda. Instead I get comments saying how this is somehow MY fault.

I felt I WAS being responsible being afraid to post here due to fear of getting attacked, but still wanting to know what I should do, rather than just keeping the money. But if I can't be shown common decency I am just going to cut my losses and this community completely.

pinstripedtiger
Aug. 5th, 2012 12:55 am (UTC)
You are so incredibly overdramatic.

People are offering advice for shit like this to not happen in the future, and telling you to make an effort to find out who you owe money to.

Now you're sitting here crying and pulling the freaking victim card just because you didn't hear a 'simple' answer.

How dare we suggest something that might actually SOLVE the issue!

I didn't even know you'd been here before, and based on your attitude in this post alone, I would never even CONSIDER taking a commission from you knowing that you are so careless that you don't keep a list, and so fucking entitled you won't even bother to look through your notes to find out who it is.

THINK ABOUT IT.

You sat here and whined about the effort to look through your notes and are arguing about it. In all that time, you could have actually gone through your notes and gotten some results.

I hope you realize you're ridiculous.
(no subject) - pinstripedtiger - Aug. 5th, 2012 12:58 am (UTC) - Expand
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sbneko
Aug. 5th, 2012 01:03 am (UTC)
It's not normal for someone to need to claim a payment, but I think it did happen to me once, somehow that payment was just different then regular ones, I don't know why that is.

In those situations, the artist probably doesn't even know. When I got such a payment, I never noticed the claim option until a while later since I never needed to do that before, and if you're getting more then one payment at a time, not paying attention, you might not notice that the amount in your paypal isn't correct.

I'd say try and find out who the artist is and contact them for good faith, plus it will stop any drama later once they realize the cash is gone. First try would be to email the paypal email and if no luck, try asking other artists if it's their email.

Edited at 2012-08-05 01:04 am (UTC)
fenrirs_child
Aug. 5th, 2012 01:08 am (UTC)
This has happened to me when I've been paid with other currencies, and from unverified accounts. I never notice until I check my balance and see it's lower than I expected and go double check, because at least at first glance the notification email is virtually the same.
(no subject) - celestinaketzia - Aug. 5th, 2012 02:42 am (UTC) - Expand
(no subject) - fenrirs_child - Aug. 5th, 2012 02:45 am (UTC) - Expand
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johis
Aug. 5th, 2012 01:08 am (UTC)
I would personally try to find out who it is (even if it meant going through a lot of notes), send them a note back on the website and tell them what happened. Or just send an email to that address. Even if you're quite sure you got the art anyway, this would confirm it when you find out who it is.
I wouldn't really care whose responsibility it was in this case, it's still something a a good customer would do out of courtesy and kinda common sense too if you want to remain a good customer instead of just keeping the money. Mistakes happen but you want to make the transaction still fair for both and I don't think it takes that much effort anyway to find out who it is (it must be there somewhere in the notes).

Kinda like getting too much money in a store as change but still returning the extra pennies. OR even noticing you weren't fully charged but still want to pay for it instead of basically stealing it.

Maybe the artist didn't notice a button saying "claim" or forgot to press it? Most of the payments I get at least don't have a Claim-button there so guess they might have missed it.

That's what I think at least.
e: why remove your LJ account though, I think you were getting good advice o_0

Edited at 2012-08-05 01:17 am (UTC)
synviver
Aug. 5th, 2012 01:31 am (UTC)
why remove your LJ account though, I think you were getting good advice o_0

Were I to speculate, I would guess because the responses weren't to the tune of "Too bad for the artist, keep the money and the art!" and were actually suggestions of sending an email to the Paypal address to find out who they owed money to.

That's me, though. :x
(no subject) - pariahsdream - Aug. 5th, 2012 01:41 am (UTC) - Expand
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neolucky
Aug. 5th, 2012 04:59 am (UTC)
After seeing the explosion from the OP, I'm going to make sure never to accept work from her should she ever get the chance to do so from me =|
aerospiritual
Aug. 5th, 2012 05:36 am (UTC)
Wellp.

This just became a beware against the OP.
copper_curls
Aug. 5th, 2012 07:02 am (UTC)
Exactly. I have the feeling I've seen this person here before, too - and not in a good way.
(no subject) - onyxserpent - Aug. 5th, 2012 08:24 am (UTC) - Expand
(no subject) - eenyuwolf - Aug. 5th, 2012 07:07 am (UTC) - Expand
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fastbreak333
Aug. 5th, 2012 05:39 am (UTC)
Talk about making a mountain out of a molehill. I think it's safe to say that this put up a lot of red flags for me on dealing with Marbles in the future.
norsepaw
Aug. 5th, 2012 07:57 am (UTC)
I made myself a list on who I am commission or things I am waiting for since I can forget things so easy. Now I have to find out WHY I am sitting in the kitchen and not in the living room with my computer O_o

And also.
She commission 20 people a month O_o?
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(no subject) - kayla_la - Aug. 5th, 2012 04:08 pm (UTC) - Expand
(no subject) - moljn - Aug. 5th, 2012 10:21 am (UTC) - Expand
lucky_graffiti
Aug. 5th, 2012 02:12 pm (UTC)
Personally I'd go back through payments figure out when I sent it and how much I sent it for. Then go through my notes on FA and try to find the person or persons I sent it to for that amount. It should be pretty easy to determine out, plus paypal does send you an email with the exact date you sent the payment. It only takes a little bit to back track and if you can put art that you've gotten around the same time as that payment it may help you remember who you sent it to.

An artist works hard for their funds but they are sometimes forgetful as well. If you like commissioning people on FA or anywhere honestly putting a little bit of effort into trying to sort this out yourself witll get you postive feedback from the artist community. By not putting effort into it at all will probably have the opposite effect. The ball though is in your court we can only give you suggestions on what you could do the rest is up to you.
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