Chelsea and/or Lambency
also briefly etsy
Homestuck troll horns – made of model magic, for cosplay.
I initially placed my order on March 15, 2012. It’s now August, and I haven’t received my horns, or an explanation as to why I haven’t received my horns.
paypal proof of payment
email 1 – order placed/payment made
email 2 – order placed/payment made
email 3 – asking for an explanation*
email 4 – still asking for an explanation!
order form on DA -this is old, but it's basically the same as the one I saw when I made the decision to order
I originally sent my order in on March 15th, hoping to receive my horns in time for my cosplay at Anime North (late May). The horns themselves were supposed to take six to nine weeks, which I was aware of when I ordered.
I did not receive my horns in time for Anime North, but I figured that, since they were busy, I would receive them shortly after. I never did.
On July 11, a month and a half after I expected to receive them, I sent an email, which went unresponded to. Eight days later, I sent another email, which again, was ignored.
I contacted Lambency on tumblr, and she responded and seemed very eager to help me out. She asked me my name and said she would check on my order for me; I told her my name, and, again, she never responded.
Since then, Lambency has been selling “DIY horn kits” for people, yet I have not received my horns, nor have I received any explanation as to what’s going on. I don’t know if they’ve been shipped, if they were shipped a long time ago and simply lost to customs, etc, etc. I know a lot of people have ordered horns without any problem, which frustrates me even more – it seems like they’re generally reliable, but I have no idea what’s going on.
According to her deviantart page, Lambency has been having family issues/disability issues. I completely understand that real life kicks you in the butt sometimes, but I feel like communication is important in these kinds of situations, and I haven’t received any kind of communication whatsoever. …It’s also been almost 5 months. :/ She’s also shipped out other orders as recently as two days ago, none of which are mine (mine would be Terezi - ON, Canada).
As of today, I’ve sent another email. To the best of my knowledge, it’s far too late for me to file a paypal complaint for a refund of my money. There are a multitude of comments that she’s hidden on her deviantart as well – I’d be interested in knowing what they said. You can see them if you go back a few pages.
*I'm aware that the second-to-last email I sent was kind of douchey of me. I should have phrased myself better. :x
I received an email back (finally!) and it looks like things are on their way to being resolved. :)