Person 1, I have noticed, has been taking multiple commissions at once lately, requires payment upfront, only does one or 2 of the artworks and doesn't do any more before taking other commissions. I have messaged her 2 or 3 times asking about the progress of my commission and every time she says something like "I didn't start on them but I promise I'll do them tomorrow. Sorry." So far I haven't seen any progress on my works or even other people's works.
I have only received half of my commission from Person 2, but only after I sent a note asking about it since I saw her work on newer commissions. That was somewhere around the end of June. I sent her another note asking about my other half today but she ignored my note. I saw that she posted that she was opening for another commission spot and said something along the lines of "I'd really love to do an avatar for someone this time around." (exactly what mine was).
At this point I don't know what to do. Should I ask for refunds? Should I wait a little longer? Should I report?