I have never had a customer come back to me saying they were unhappy with a purchase. But today I received this email
Okay, I just got them in the mail. I tried them on and am sad to say
that I am really not happy with the purchase. The ears are headache
inducing and the tail just will not stay on the belt right. Is there
anyway I can send these back and get a refund from you?
I really don't know how to go about this, there is nothing wrong with the tail, no holes, it is structurally sound, not damaged. I know alot of husky tails flop over, I really don't know how to remedy this, also I told the customer the ears would be on a headband. I guess what I am asking is the customer right to ask for a refund? This almost sounds like buyers remorse. It states in my TOS
"50% (non refundable) of the total up front for hoodies, bags, or tails so I can purchase supplies." How much water does a TOS hold? Also what is stopping the person from opening a paypal dispute and forcing me to refund the whole purchase price? Am I responsible for shipping back to me?
The set in question-
I sent them this email yesterday morning ( I did not want to wait to long and have them think I was ignoring them)
(My real name)
I have yet to hear back from them. I will update this post as new info comes available. I thank you all sincerely for the suggestions and after reading though them it looks like I made a good choice with wording this email.