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Need Advice - Unresponsive Commissioner

EDIT 2: They have since responded to the last note I sent. They said they never received my previous notes. I'm not so sure, but FA has been getting updated and changed around, so maybe it did glitch or something. But regardless, I have their information now, and I'm going to get the badge sent out ASAP. I'd like to inquire this be marked as 'Resolved', thank you for the advice everyone!

EDIT
: I have since noted the Commissioner one last time, stating that they have one week to respond to me before I will no longer send them the badge. If they fail to respond within that time, I will keep the money for now, but if they contact me in the future, I will still be more than willing to give them a refund. But I will NOT send them the badge, if they still want it they can print/laminate it themselves. Thanks for the advice everyone!

About a month ago, I had a client (Whom I'm going to keep anonymous) Commission me for three pieces - A detailed reference sheet, a badge, and a cell phone wallpaper. All three have been finished and posted since, and now my problem is this;

Not only have they merely favorited the reference sheet, neglected to respond at all to the other two commissions as far as favoriting, and haven't commented on any, but they also have been ignoring my notes. They paid for me to print, laminate and ship the badge to them, and when I asked for their address, they read the note but did not respond.

I'm not really sure how to deal with this, as I have the suspicion that they don't like what I gave them for whatever reason, and that's why they're ignoring me. Though correct me if I'm wrong, but wouldn't the right thing to do, be to let the artist know you don't like something about the piece so they can possibly fix it, rather than ignore them altogether?

And I have checked their profile, they have been on FA since the posting of the Commissions and my notes, as they have favorites from mere hours ago (even today), and the two notes I sent were read. I did shout on their page with links to the finished commissions as well, so there's no way they didn't know they were done.

So should I continue noting them? Should I ask if there's something wrong with the piece(s)? Is it wrong on my behalf to think a commissioner should at least comment on the work they bought, if not favorite or re-post it too? Or should I just refund the extra they gave me to ship the badge, and just leave it at that?

Thanks in advance.
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Comments

( 30 comments — Leave a comment )
mazz
May. 30th, 2012 07:16 pm (UTC)
Send another note telling them you need their address one more time.
In the note state if they do not respond they forfeit the money they paid to have the badge laminated and shipped out. Tell them they have 2 weeks to respond.
You did your half if they can't bother to respond then you owe them nothing.
If they are unhappy with the work they should communicate this to you.

I don't however think they're obligated to fave and comment but really it is a bit rude not to let you know if they like the work you did for them.
kwolf13
May. 30th, 2012 07:19 pm (UTC)
I will try that, thank you.

And I never really thought Commissioners were obligated to comment on a piece, or favorite it (personally if I'm going to re-post the work, I don't favorite it, I just comment on it), but I agree that it's rude to not respond to it at all, or at least let an artist know whether you like it or not.

Thanks!
snobahr
May. 30th, 2012 07:28 pm (UTC)
If they paid via paypal, check your record of the transaction for a shipping address. If one was included, when you let the commissioner know that they have 2 weeks to respond, if you receive no response to the contrary, you will ship their stuff to the PayPal addressed, per the agreement originally made on (whatever date it occurred)
kwolf13
May. 30th, 2012 07:35 pm (UTC)
I didn't think of that. I shall check the transaction. I'm wondering if maybe that's what they expected me to do, if the address is there. Though that doesn't justify ignoring my notes.
(no subject) - fenrirs_child - May. 30th, 2012 10:26 pm (UTC) - Expand
funkicarus
May. 30th, 2012 07:38 pm (UTC)
i don't personally think i'd ask if something were wrong, because that's kind of inviting disaster (they might demand refunds or changes if they see you're feeling not so confident about the transaction!) buuut i would note them again and say something to the effect of 'i really do need your address to mail these, i don't want them to get damaged due to neglect!' or something.

if they paid via paypal, paypal may have retained their address information and you could always use that.

it's also possible they're just a low communication commissioner once the job is done. they do exist! i've had people fav things months later.

kwolf13
May. 30th, 2012 07:43 pm (UTC)
I see, I appreciate the advice.

As suggested by another commenter, I did check Paypal and their address isn't there. So I will note them for their address one last time, if they don't respond, I'll leave it at that.
teekchan
May. 30th, 2012 07:42 pm (UTC)
I have no advice on the address part, but a lot of my commissioners never respond or comment, just left a fave. Sometimes not even, just a mere one word reply to my notes. Maybe they are someone like this?
kwolf13
May. 30th, 2012 07:47 pm (UTC)
Well, they did favorite the reference sheet, but they never faved or commented on the other pieces. I'm not really upset about that though, it was more of a question on the etiquette as far as that sort of thing.
kalika_tybera
May. 30th, 2012 07:49 pm (UTC)
I second what Mazz suggested above, send them one more note saying you need their address and that you require it by X date. It's not expected for everyone to +fav or comment, but I think it's a bit weird or even rude not to say anything at all or at least let you know if they're happy with it.

I'm actually in a similar boat. I had someone pay me in person at a convention for a commission and said he'd send me the info by email after the con. It's been over a year, I've sent him at least 8 emails and 3 or 4 FA notes (which he hasn't read) and he's ignored all. He is active on the site, however. So weird, I can't even refund him because I don't have his address, it's a stalemate situation.
kwolf13
May. 30th, 2012 07:52 pm (UTC)
Wow, your situation is pretty weird. People like that must have a lot of money to just toss it around to artists, and then never follow-up and get what they paid for of their own fault.

And yea, I do find it a little rude to neglect even commenting. Because I am genuinely worried about a piece until the Commissioner says they like/love it. I'm still new to the Commissions game, so I'm not all that confident in my abilities, yet.
(no subject) - kalika_tybera - May. 30th, 2012 07:59 pm (UTC) - Expand
(no subject) - kwolf13 - May. 30th, 2012 08:01 pm (UTC) - Expand
(no subject) - henriekeg - May. 30th, 2012 08:13 pm (UTC) - Expand
(no subject) - rtydmartel.dreamwidth.org - May. 30th, 2012 09:31 pm (UTC) - Expand
(no subject) - kwolf13 - May. 31st, 2012 01:15 am (UTC) - Expand
(no subject) - henriekeg - May. 31st, 2012 07:33 am (UTC) - Expand
(no subject) - kwolf13 - May. 31st, 2012 05:11 pm (UTC) - Expand
shukivengeance
May. 30th, 2012 09:34 pm (UTC)
I would send something like "final notice" to get their attention then state that since the commission was completed on X date, they have until Y date to respond to you with a physical address to mail the badge to. If they do not repond I'd personally take the route of refunding printing and ship costs, if only to avoid any possible negative rep like "they never sent my badge but kept my money!"
kwolf13
May. 31st, 2012 01:17 am (UTC)
Yah, that's what I've been afraid of. I didn't want to run the risk of being accused of keeping the money without sending the badge, but I also didn't want to just refund them without knowing what's going on either.

But I have sent a note by now in regards to the commission, and gave them a week to respond to me.
aazhie
May. 30th, 2012 11:30 pm (UTC)
I don't refund unless I hear from the person... that's it. I'm pretty easy to get a hold of and you are trying to make contact. Hold onto it as long as you can stand, but warn them you cant keep it forever.
kwolf13
May. 31st, 2012 01:18 am (UTC)
I've sent a note giving them a week to respond, but I have people telling me to refund after that, and some people not to refund xD

I may just say that I'm going to keep the money, and state that when they feel like contacting me, I will still be up for refunding them if they request it, but I'll be past sending the badge. If they still want it by then, they can print/laminate it themselves.
(no subject) - aazhie - May. 31st, 2012 03:30 am (UTC) - Expand
obsidianwolfess
May. 31st, 2012 01:23 am (UTC)
I don't feel that you owe the person a refund for failing to give you an address. If anything, just hold onto their artwork in a folder until they finally respond. You were paid for the time to work on their art, not just for shipping. You owe it to yourself to be paid for the work you did.

Like others have said, give him/her a few weeks. Hopefully they'll reply!
obsidianwolfess
May. 31st, 2012 01:27 am (UTC)
By the way.. I saw in your gallery that you seem to have re-used the same pose on the badge AND the cell phone wallpaper. Did you ask them if it was okay to do that?

Because I'd think that being commissioned for two different pieces of art would mean drawing the character twice. That doesn't sit right with me, and if you didn't ask their permission... That might be why they are upset and not replying. As a buyer, I'd have a sour taste in my mouth if that were my commission. At that point, I really do think that you owe them a revision of either the badge or the wallpaper. Just my two cents.

Edited at 2012-05-31 01:29 am (UTC)
(no subject) - kwolf13 - May. 31st, 2012 01:31 am (UTC) - Expand
(no subject) - obsidianwolfess - May. 31st, 2012 01:41 am (UTC) - Expand
(no subject) - kwolf13 - May. 31st, 2012 01:44 am (UTC) - Expand
(no subject) - obsidianwolfess - May. 31st, 2012 02:01 pm (UTC) - Expand
(no subject) - oceandezignz - May. 31st, 2012 06:51 pm (UTC) - Expand
( 30 comments — Leave a comment )

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