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WHO: Aluminemsiren, a.k.a. Orion

WHERE: http://www.furaffinity.net/user/aluminemsiren

WHAT:  One $25 character bust

WHEN: October 27th - Present

PROOF:  I don't think this needs much explaining.  Artist was commissioned in late October.  I didn't bug them about the commission until months had already passed.  Bugged them 2 or 3 more times between December 2011 and May of this year.  One of my emails even went ignored completely (probably because they were getting hounded by so many disgruntled commissioners).  May 12th, 2012 I requested a refund.  The email was read but never replied to.  I then sent another email asking for a refund, this time with more "srs bzns" verbiage.

I was told I would have to wait until Friday May 18th and will receive only a partial refund because the sketch had already been done. It is now 3 days after the 18th and my Paypal account is still at $0.  Aluminum, if you're reading this... I understand it's your business and you make the rules, but at this point in the game, a partial refund is only adding insult to injury.




EXPLAIN: Not much else to tell here.  The screenshots speak for themselves.  *shrug* 

EDIT: I have received a full refund in my paypal account from the artist.  Aluminum, I sincerely thank you for refunding me and I hope you are able to get your commission queue under control.  Good luck and thanks again.

Community Tags:

Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.


( 67 comments — Leave a comment )
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May. 25th, 2012 01:55 am (UTC)
Did the artist even show you the sketch?
May. 25th, 2012 02:55 am (UTC)
Pretty much this, have you received the sketch?

If so then a partial refund is reasonable. Also have you contacted them these last few days about getting what of the refund you are still owed?
(no subject) - aluminemsiren - May. 25th, 2012 03:18 am (UTC) - Expand
(no subject) - kaliamberscale - May. 25th, 2012 11:36 am (UTC) - Expand
(no subject) - ansitru - May. 25th, 2012 01:28 pm (UTC) - Expand
May. 25th, 2012 01:56 am (UTC)
If you have not actually received the sketch, you deserve the full $25..
May. 25th, 2012 02:05 am (UTC)
A partial refund is only fair because I gave you a sketch. I apologize for not giving it to you right away, I overestimated how much money I actually have in the bank, and I had to use pretty much most of that paycheck towards school.

I literally have 11$ in my bank account, as we speak.

Edited at 2012-05-25 02:14 am (UTC)
May. 25th, 2012 07:35 pm (UTC)
I disagree.

It is like giving something is unfinished. Unless it is in your TOS, this is poor business practice.

She did not want a sketch. She wanted what you two agreed on from the begging and you failed to provide that service.
(no subject) - aluminemsiren - May. 25th, 2012 08:28 pm (UTC) - Expand
(no subject) - poizenkat - May. 27th, 2012 08:21 pm (UTC) - Expand
(no subject) - copper_season - May. 25th, 2012 10:35 pm (UTC) - Expand
(no subject) - aluminemsiren - May. 26th, 2012 06:10 am (UTC) - Expand
(no subject) - kadaria - May. 26th, 2012 02:45 pm (UTC) - Expand
(no subject) - aluminemsiren - May. 26th, 2012 04:45 pm (UTC) - Expand
(no subject) - kwolf13 - May. 27th, 2012 04:56 am (UTC) - Expand
(no subject) - aluminemsiren - May. 27th, 2012 06:57 am (UTC) - Expand
(no subject) - poizenkat - May. 27th, 2012 08:16 pm (UTC) - Expand
(no subject) - kwolf13 - May. 28th, 2012 03:19 am (UTC) - Expand
May. 25th, 2012 02:15 am (UTC)
I'm sorry you're having trouble with him, but really, if you got the sketch, it's not uncommon to get only a partial refund. He *did* fulfill at least part of the deal- and if he's willing to refund, what did you really lose? Just time, and you did get some art.

Although he definitely should get better about communication, but I'm sure he knows that.
May. 25th, 2012 04:07 am (UTC)
Please put this under a cut, it's stretching the hell outta my friends page.
May. 25th, 2012 04:55 am (UTC)
Same x.x
May. 25th, 2012 07:37 am (UTC)
I'm on the fence about a partial or even full refund in this situation. I don't think it's necessarily fair to charge the OP for the sketch when they paid for finished work. However, I'm not really seeing that there was an agreed to deadline so if work had been done...like a sketch for example...the artist should be compensated... Really hard to say on this one
May. 25th, 2012 10:49 am (UTC)
Going to have to agree with a partial refund. If the sketch has been delivered, then the refund should be minus the time already put in. Yes, it is aggravating that you are six months into waiting for a bust. It would be good customer service to issue a full refund at this point, but the artist isn't obligated to.
May. 25th, 2012 11:48 am (UTC)
I suppose it is fair that I receive the partial since I did get a sketch, and especially since the Artist is down on their luck financially. If I never see the refund it's $25 lost, not $200. Meh, it could be worse.
May. 25th, 2012 10:53 pm (UTC)
That's how most artists work, anyway; if somebody cancels a commission it's only fair that the artist receive payment for the work the client has seen so far. :)
May. 25th, 2012 01:39 pm (UTC)
If you have the sketch, you are not entitled to a full refund.

I hope you get your partial refund back soon, though!
May. 25th, 2012 09:22 pm (UTC)
They did work, you saw the work, you pay them for the work they did and get money back for the work they didn't do.

And your image is huge, echoing the desire for an LJ-cut.
Here's how you make one: http://www.livejournal.com/support/faqbrowse.bml?faqid=75
May. 26th, 2012 04:57 am (UTC)
Maybe it's just that people are focused entirely on the question of a partial refund and not addressing the big picture, but the tone of a lot of comments seems to be surprisingly... lenient.

I guess I'm just feeling a lack of the following statement, so I'll make it myself: We have here an artist who ignores contact, and who can't follow through on refunds in a timely manner because they spend the customer's money before doing the work to earn it. This is not the sort of person I'd choose to do business with, and I appreciate being warned about them.
May. 26th, 2012 11:28 am (UTC)
(no subject) - kadaria - May. 26th, 2012 02:45 pm (UTC) - Expand
May. 26th, 2012 11:27 am (UTC)
Idk about this, I get that the artist would have worked for free, but OP cancelled the commission because of the artist's bad business ways, not because they changed their mind. I wouldn't probably press the matter, but I would be as pissed as OP if not more, if I was dragged along so much by someone I paid, got a sketch only out of it, and then was offered a partial after I sent a slightly aggravated note. OP didn't cancel the commission on a whim, they did because the artist dragged them along with little to no progress for months. Having waited for commissions even years on my end (not even getting the art I was promised at all in the end) I can tell you it's very infuriating to be ignored like that.

I personally feel that the full refund isn't necessary, but it would show an apologetic note to the situation that the artist should have probably bothered to give out. All I see here is 'fine okay I'll give you back the money', but I read no 'I'm sorry I took so long.' The artist is not supposed to give a full refund, but a bit of an apologetic attitude would really have looked better, on them. Even the tone of their comments on this entry is rather entitled, when really, they are on the wrong side of this transaction.

I understand why you think so, but as the person that actually did the sketch, I'm not going to do a full refund while she gets a free sketch and I get nothing out of it.

Regardless, I don't actually have the money to refund her right now anyway, so she'll still have to wait for it. She's already contacted me about it, so that's that.

Really, guys? Really?

In my book, this is a beware well earned.
May. 28th, 2012 01:54 am (UTC)
Couldn't have said it better myself, and believe me, I thought several times on how to say exactly this but it never sounded right.

So yes, I'd have to agree with this very much.
(no subject) - ladysnakebite - May. 28th, 2012 05:58 am (UTC) - Expand
(no subject) - conigliomannaro - May. 28th, 2012 08:27 pm (UTC) - Expand
May. 26th, 2012 12:53 pm (UTC)
Added links to the screenshots. Sorry gaiz >w>

New to this LJ thingy.

Edited at 2012-05-26 12:53 pm (UTC)
May. 27th, 2012 11:10 pm (UTC)
I commissioned Orion/AluminemSiren beginning of October and received my commission within the next few days of order. A_B stresses too much on the negatives of 3-4 commissions without viewing the artist's majority work load.
May. 27th, 2012 11:15 pm (UTC)
It's great that you got your commission in a timely manner but that does not negate the OP's experience.
(no subject) - kobweb - May. 28th, 2012 08:20 am (UTC) - Expand
(no subject) - thistlewolf - May. 28th, 2012 09:20 am (UTC) - Expand
(no subject) - kobweb - May. 28th, 2012 06:30 pm (UTC) - Expand
(no subject) - poizenkat - May. 29th, 2012 03:39 am (UTC) - Expand
(no subject) - kayla_la - May. 28th, 2012 05:41 pm (UTC) - Expand
(no subject) - kobweb - May. 28th, 2012 06:34 pm (UTC) - Expand
(no subject) - marus_puppy - May. 28th, 2012 09:59 pm (UTC) - Expand
(no subject) - celestinaketzia - May. 29th, 2012 02:04 am (UTC) - Expand
(no subject) - aluminemsiren - May. 29th, 2012 02:34 am (UTC) - Expand
(no subject) - claviarm - May. 29th, 2012 02:19 pm (UTC) - Expand
(no subject) - aluminemsiren - May. 30th, 2012 03:26 am (UTC) - Expand
(no subject) - celestinaketzia - May. 30th, 2012 01:13 am (UTC) - Expand
(no subject) - aluminemsiren - May. 30th, 2012 03:15 am (UTC) - Expand
(no subject) - sweet_melon_bun - May. 28th, 2012 04:03 pm (UTC) - Expand
(no subject) - kobweb - May. 28th, 2012 06:38 pm (UTC) - Expand
Mod post - kerstin_orion - May. 28th, 2012 07:28 pm (UTC) - Expand
(no subject) - kwolf13 - May. 29th, 2012 12:27 am (UTC) - Expand
(no subject) - poizenkat - May. 29th, 2012 03:37 am (UTC) - Expand
May. 28th, 2012 03:47 pm (UTC)
It's a shame cause he is a really good artist but beware well warned after 3 times...
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( 67 comments — Leave a comment )


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