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Beware: TaterGator/NayNay

EDIT: 6/22/12
I'd call this issue resolved. The piece was redone and is exactly what I asked for: http://www.furaffinity.net/view/8249892/#cid:57246250
Thanks Tater!

EDIT: 5/20/12
I finally got a reply from Tater, I've added it to the end of the entry.

WHO: TaterGator/Naynay

WHERE: http://www.furaffinity.net/user/tatergator/
http://www.furaffinity.net/user/naynay

WHAT: A 2-character digital piece won in a charity auction benefitting SportyPup.
Proof of purchase (the original auction URL no longer works):

WHEN: First contact with artist made February 10th, 2011. Commission drawn April 22nd, 2012. Lost contact with artist immediately after receiving the piece.

WHAT HAPPENED (breaking the template format a little so it flows better):

I won a 2 character digital piece from Tatergator over a year ago through a group auction benefitting someone who was very sick.
Here is what I requested:

"How about one of Growly as a cubfur, playing with her yellow Growlithe, Silver? I'd like her to be wearing a big poofy clean diaper and a cute shirt of some sort. ^^
Growly refs: http://growly.livejournal.com/867396.html#cutid1
http://www.furaffinity.net/view/4581419/
Silver ref (I want him to be a puppy here :D): http://pics.livejournal.com/growly/pic/001ywaqx"


I was promised she would start soon, and so I waited patiently. A couple of months later, I nudged her to see if there had been progress and I was told she was "just getting to it". I didn't mind and continued waiting.
In July, I inquired about the status of the commission again, and never got a reply.

I had to look her up on FA and read her journals to find out she was going through some personal issues that would delay work. I was glad there was some explanation up, but not happy I had to seek it out myself.
So I waited for Tater's return to FA.

She finally resurfaced around March, and I actually met her in person at a convention. I didn't even ask about my commission, it was she that brought it up- Tater told me she had a sketch going, but she didn't like it and was going to redo it. I remembered telling her I was excited to see the sketch whenever it was ready.

So April 22nd of this year, over 1 year after commissioning, I finally got my piece, but it had some very major mistakes. I was never shown a sketch, just got the link to the final image in my shoutbox.
The image: http://www.furaffinity.net/view/7834342/
In the emails, I had specifically requested three things:
-My character as a cub, not an adult
-My character wearing a shirt
-My Growlithe is yellow, is supposed to be my specific Growlithe, Silver (I provided a ref for him)

I didn't hesitate to contact the artist about some revisions:"Hey, thanks for showing me the finished piece! I do wish you'd shown me the sketch, I could have pointed out a few mistakes made before you finished it with inking and coloring.

Here is my original description of the image, as given through email:
"How about one of Growly as a cubfur, playing with her yellow Growlithe, Silver? I'd like her to be wearing a big poofy clean diaper and a cute shirt of some sort. ^^
Growly refs: http://growly.livejournal.com/867396.html#cutid1
http://www.furaffinity.net/view/4581419/
Silver ref (I want him to be a puppy here :D):http://pics.livejournal.com/growly/pic/001ywaqx"

In your picture, Growly looks like a teenager or adult, which I didn't want (wanted cub), and she doesn't have a shirt, either. The Growlithe isn't right either, it's supposed to be my specific Growlithe, who is a shiny (which means yellow fur, not orange).

Could I please get a revised version? :)"


I've been advised since then that Tater's cubs usually do look like adults or teenagers, but even still the picture is wrong because the Growlithe isn't Silver, and Growly isn't wearing a shirt. I didn't hear back from Tater for days, so after a week, I nudged her about it, in case she forgot about my note (the note had been marked as read, and her account's been very active).

"Hey, it's been a week since I sent my last message... hoping to hear from you soon! Let me know if you didn't get it, I'll resend or email it."
I was hoping that might get an answer out of her about revisions, but still nothing.

On May 2nd, almost two weeks since I asked Tater for revisions, I sent a final note, which to this day remains unread.
"Hey, please reply to my messages, starting to get a little worried. In a week after sending this message, if I haven't heard back, I'll have to make this issue public. >_<

I just feel a little cheated, having had to wait well over a year, only to have my piece rushed, with many details wrong or missing. I'm also not really comfortable with having my public image be that of an adult diaper fan, I wanted the piece to be a cute little cub kinda thing. Something like this image you just uploaded is spot-on as to what I was looking for, in terms of body proportions: http://www.furaffinity.net/view/7901141/

I hope to hear from you soon!
Thanks for reading.

--Growly"

I can only assume I'm being ignored, because the note is marked as unread and her account has been very active since then.

I'm just very uncomfortable with how this whole transaction has been handled, and I can't even get a refund because the money went to charity. I'm sure Tater is a sweetheart, but I would never recommend commissioning her after my experience.

5/20/12 ADDITION:
I finally got a reply from Tater and I am absolutely shocked and upset and what she told me.
"sorry it took so long but I was behind on other paid commissions to and im without internet nd using my phone at this time

I. Was also discussing with a few friends of mine how to handle this. If it was a commission you auctualy paid me money for I woud wiling redraw it for you once even ls it to make sure I got it right but I woud like to remind this was not a commission itt was a donation I made to a raffle for charity which had the same rules as my iron artist no presketches no redo.most everyone ive taked to agree that i shoudnt have to redo it bit i have found mysef with some free time since I can't propery look at reffs so I wil edraw this for you. It wil how ever wait inline aafter mwakos commission which is almost finished. Im sorry I pissed you off but I didn't realy feel like the art is as adult as you think and im upset over loosing more time on free art when I now doing this for a living "

Here is my reply:
"It was NOT a free commission, I paid a significant amount of money for these commissions from various artists. If you weren't prepared to treat my commission seriously, you should not have volunteered to give away your services, plain and simple. I am shocked at your flippant attitude about it and how you're making it sound like a favor to me that you're going to redo it. You also did not state any of these terms and conditions of no revisions, no sketches at any time, and you even told me you would show me the sketch when we were discussing this commission before. If you are upset about losing time redoing it, you should have done it correctly the first time. I am not being nitpicky, I want what I paid good money for."

I am just so appalled she is trying to justify this and somehow make this into me being a bad customer. I have lost all respect for this artist. Even if I get the revised art, I will still steer clear of this individual until she gets her act together. I'll keep you guys posted.

Here are screencaps of our correspondence:





5/20/12 addition:
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 16 comments — Leave a comment )
lazer_the_hyena
May. 19th, 2012 06:43 am (UTC)
That really sucks Growly.. =( It blows when you do something for a good cause and then get burnt! I hope this gets resolved.

scootersquirrel
May. 19th, 2012 11:42 am (UTC)

Just curious, are you saying Tatorgator and NayNay are one in the same person? I am just curious since I know NayNay but never heard of Tatorgator and just by looking at the profile info they look different. Or am I missing it and it was a collab piece? I agree with you though, most artists do give the sketch before the work of coloring and inking is done.
breakspire
May. 19th, 2012 11:54 am (UTC)
they're the same person
scootersquirrel
May. 19th, 2012 12:00 pm (UTC)
Ok, I think just the difference between the profiles were throwing me.
growly
May. 19th, 2012 12:57 pm (UTC)
Yes, they are the same person.
Tater is listed in NayNay's list of characters here: http://www.furaffinity.net/journal/3428988/
And has revealed her main account to me through Shouts, so I don't think it's supposed to be a big secret.
obsidianwolfess
May. 19th, 2012 05:22 pm (UTC)
At first I was going to guess that the artist wasn't inspired to draw your commission, since a lot of artists aren't thrilled about cubs/diapers. However, glossing over their gallery, I see they have quite a few cub images. So... really not sure what happened there!

I'm really sorry to hear that you had to pull teeth to get the final picture, and worse, to hear that it was fairly inaccurate. I feel that the beware is warranted, because I dislike the fact that they are blatantly ignoring your notes. Whether it was done for charity or otherwise, it's never okay to ignore a client like that. Especially when they've been nothing but polite and patient, like you have. I think you handled the situation quite well.
growly
May. 19th, 2012 11:01 pm (UTC)
Yeah, I actually chose a cub theme because I saw they mainly draw cubs on that account. Thought she'd enjoy drawing it... guess not? :(
clockworkshadow
May. 20th, 2012 10:19 pm (UTC)
Aww, what a shame. I hope this gets cleared up okay... that was an adorable idea. ):
timelapsedecay
May. 22nd, 2012 04:10 am (UTC)
If she didn't direct you to a ToS, you are not bound by one. Simple as that. She can't expect you to obey rules you were never aware of and it would be extremely unprofessional for her to imply that.
kwolf13
May. 22nd, 2012 04:15 pm (UTC)
You shouldn't be expected to abide by a TOS that didn't exist when the commission was first made. I've seen it plenty of times before, an artist adds or changes their TOS and thinks everyone, including people who they were working with before the changes, have to abide by it. And that's not true.

It was also pretty messed up for her to call your piece "free art", it's a shame a noble cause got turned into a mess.

Edited at 2012-05-22 04:16 pm (UTC)
shukivengeance
May. 22nd, 2012 04:27 pm (UTC)
Absolute agreement here. A ToS doesnt apply retroactively and the art was *not* free. Just because she didnt get the proceeds doesnt mean it wasnt paid for by the OP!
If she is upset at not being paid for her services she shouldnt volunteer them for charity auctions.
kwolf13
May. 22nd, 2012 04:30 pm (UTC)
Yup, seen it happen before. The artist offers up charity commissions, then skimps on the details because "they're not being paid for it", well money was still spent here people! If you can't handle that kind of transaction professionally, then don't do it!
kayla_la
May. 22nd, 2012 05:30 pm (UTC)
The only time I won a charity auction, I only got art from like two, maybe three artists out of a large batch of them. The rest acted like I was a jerk for even bothering to contact them with commission details. Lots of 'God, okay, tell me what you want e_e' attitude thrown around. Of course, I never got anything from the snarky ones.

.. Actually, I think Growly might have been one of the ones that participated and actually did art for me after!

At this rate if I donate to anything I consider it a plain donation and if I were to get any art out of it, neat. But unfortunately, a lot of artists seem to sign up for these because it makes them look good to appear in the 'donation artists' section, but they don't want to actually do the work. They just see it as free PR. I've volunteered to do art for several auctions myself and I treat it like any other commission.
kwolf13
May. 22nd, 2012 06:00 pm (UTC)
Yea, a lot of artists don't realize that doing charity auctions is a big responsibility. Because you basically are working for free. Before they do anything like that, they really have to think about how they feel about putting work into something they're not getting paid for, and if they feel the won't put in as much effort as they would a regular Commission, the responsible thing to do would just be to not do it at all.

I did "Donations For Daiquiri" a while back, a fundraiser for helping a fellow fur called Daiquiri raise money for his cross-country ride to fund a cure for cancer. And albeit I got little commissions for it (sadly), I still treated each one the same as if I was getting paid for it.

It's all a matter of self-discipline really. You have to be honest with yourself before you do a project like that.
growly
May. 22nd, 2012 09:33 pm (UTC)
Off topic, but the badge I made for you is still one of my favorites I've done. :D I am really sorry to hear you didn't get hardly any art from it though, that's really embarrassing for everyone involved. x_x
kayla_la
May. 22nd, 2012 10:47 pm (UTC)
It was more the 'eh, you expect me to actually do the art I said I would?? How annoying!' attitude I got from the others when I contacted them that bothered me, honestly. If I hadn't waited so long, it'd probably be worthy of a beware, but it's not worth pursing at this stage.

And it is a darn fine badge! I figure what I got from you and the one or two others who actually did anything made it worth it.
( 16 comments — Leave a comment )

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