Hello, I don't quite know if this is an okay place to post this, but I'm a bit nervous and could really use some advice.
I purchased an item from a user on etsy a little over a week ago. They have decent feedback, save for one negative where the buyer said they didn't get their item. The rest of this artist's feedback was stellar, though, so I thought I'd purchase something from them and give it a go. I bought the item and paid immediately and just sort of waited to be notified of shipping. It's been about a week, and the invoice still says my item hasn't been shipped.
That's all well and good, I mean, I don't know if this person takes a while to make the necklaces or not, they don't really -say- in their shop or anything. So yesterday I popped a quick message to their etsy account with a link to the invoice asking about the shipping status, and asked for a tracking number if they could get me one, since it's coming from a good long distance. It's been a little over a day since I sent the message, with no response. I don't know if the artist has been online at all since, but it's sort of offputting to get absolutely no communication.
Artists_beware, am I being too impatient? I get that things come up in life, but I'd really appreciate some communication from the person I bought from - even a quick little "Some things have come up/I have to make this piece from scratch so it might take me a couple weeks" would put me at ease. The rest of their feedback really commends their fast shipping and quality of their jewelry, so I don't really want to panic and try to get a refund with it only being a week since I ordered from them.
Anyway, thank you for any advice you can offer me!
I purchased an item from a user on etsy a little over a week ago. They have decent feedback, save for one negative where the buyer said they didn't get their item. The rest of this artist's feedback was stellar, though, so I thought I'd purchase something from them and give it a go. I bought the item and paid immediately and just sort of waited to be notified of shipping. It's been about a week, and the invoice still says my item hasn't been shipped.
That's all well and good, I mean, I don't know if this person takes a while to make the necklaces or not, they don't really -say- in their shop or anything. So yesterday I popped a quick message to their etsy account with a link to the invoice asking about the shipping status, and asked for a tracking number if they could get me one, since it's coming from a good long distance. It's been a little over a day since I sent the message, with no response. I don't know if the artist has been online at all since, but it's sort of offputting to get absolutely no communication.
Artists_beware, am I being too impatient? I get that things come up in life, but I'd really appreciate some communication from the person I bought from - even a quick little "Some things have come up/I have to make this piece from scratch so it might take me a couple weeks" would put me at ease. The rest of their feedback really commends their fast shipping and quality of their jewelry, so I don't really want to panic and try to get a refund with it only being a week since I ordered from them.
Anyway, thank you for any advice you can offer me!
- Current Mood:anxious
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/
Profile
artists_beware- Commissioner & Artist, Warning & Kudos Community
- Artists Beware
Comments
as far as waiting for communication - most etsy shops are run by a single person, who may or may not also have a "day job". so it's best to give them a bit more time to answer.
I wouldn't freak out yet if I were you, just give them a few days to get back to you.
I did find one feedback that mentioned it took two weeks from the purchase date to get their item, so maybe I'll just need to be more patient?
It's been a few days since I sent the message on May 9th, but again, they might have things going on. I'll give it til the end of the week and see what's up.
Also I don't know what you mean by "good long distance" (I am going to assume international here) but generally you won't be able to get a tracking number for international shipments without paying an added premium on top.
Find another contact such as another email, website, tumblr or deviantart and see if you get a response. If you don't get a response within a month or so, I would contact etsy/paypal for a possible refund.
So it could be that they forgot to click the "shipped" box, or it could be that they simply don't use that method for tracking. Hopefully there is an e-mail address they listed that you can use to contact them and get a direct answer. :)
Edit to add: The main reason I don't track my orders using Etsy's immediate web site is that I sometimes get high volumes of orders, especially at certain times of the year, and I feel it takes more time to sift through Etsy's list and mark things as shipped or whatever, than it does to just work with the Excel spreadsheet. Since I use Priority shipping anyway, chances are the customer receives their item before they'd ever e-mail me asking for a delivery confirmation number in the first place.
Edited at 2012-05-14 11:51 pm (UTC)
also etsy started letting people use their direct check-out system instead of paypal as well