Just last year (2011), I received an email from the person telling me that they never received the fur.
I have no idea why they waited so many years to tell me there was a problem. If you buy an item and it never arrives, do you wait 5+ years to contact the seller? I can't even wrap my head around that. But I was polite and apologetic and willing to work something out.
Obviously I don't have the shipping receipt or anything as proof since it has been years and years and we have moved twice in that time. I don't have anymore of the fur that she bought either.
I talked to some friends and asked how I should handle this. Most said that she really didn't have a leg to stand on and I didn't owe her anything more especially since it took her years to let me know the box supposedly never arrived. Many suggested I tell her 'tough luck' and move on or if I wanted to make her happy, I could offer a partial refund. I opted for the partial refund.
On April 27th 2011, I emailed her and proposed a partial refund.
"Date: Wed, 27 Apr 2011 17:33:53 -0700
Subject: Re: Fur has never arrived
would you be willing to accept a partial refund?
ive been thinking on this most of the day and i feel its unfair for me to be out the fur and the full $65. i also feel that its unfair for you to have no fur and be out the full amount you sent.
if youd be agreeable to a partial refund, i can send a little money your way tomorrow probably.
please let me know what you think."
I never got a response back from her. Today, she emailed me this:
"I've waited patiently for you to come up with some sort of refund or even some sort of contact regarding this.
Its been along time yes but you still haven't done anything to fix the situation.
If the items had been posted, then you should have informed me and as you didn't i can only assume they were never posted.
Because they never arrived.
I have send a paypal invoice to this address as i have still not heard from you.
If I do not hear from you with the next week i will posting this onto artists_beware on live journal.
I've also sent this to you as an FA note to make sure you have it.
apologies for the curt reply but after this long i just want closure."
If she wanted closure so badly, a response to my offer of a partial refund would have been nice.
Frankly, I'm starting to suspect something else is going on here. I don't know if the box of fur arrived or not (she claims it didn't but my husband definitely mailed it) but the waiting years and years to say, 'Hey, I never got my stuff. I'd like money now.' seems....odd.
She sent me a Paypal invoice for the full amount ($65).
I *was* willing to send a partial refund, she never replied.
This whole situation feels wrong. It just seems fishy.
After being ignored for a year, then given attitude, threatened, and sent an invoice after I was nothing but polite and willing to work with her, I'm not feeling as generous about working this out now.
So what should I do? Thanks for any help you can provide.