elmenora (elmenora) wrote in artists_beware,

Unfinished commission: need advice

This is my first post here, so please let me know if I need to include any more information.  It's not a beware, I just need a bit of advice on an unusual commission situation.

I advertised some painting slots almost a year ago, and one of the people who responded was someone I'd worked with a few times before.  We discussed general things about the painting, gave her a quote, and she sent payment in full ($30) with a note that she'd email me references later.  A couple weeks went by and she still hadn't sent the images, so I emailed a reminder that I still needed refs.  She replied saying family stuff was going on, she'd send the files soon, etc.  After another few weeks I sent her another email and got no response. 

Since then I've tried emailing both addresses I know of, leaving a message on her LJ account and sending a note on FA, but haven't gotten any reply.  What's the proper thing to do for a situation like this?  I didn't think to include anything in my ToS about it.  Should I just keep the money and wait for her to get in touch?  Refund her?  I'd rather not leave this hanging, but don't want to accidentally do anything unprofessional or rude.
Tags: advice for artists
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