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Advice on a botched plush commission

I am very, very pleased with the communication of the person who made my Arcana Plush. And even more pleased with how fast the postage was. However; now that it's arrived. It is in HORRIBLE condition. It has holes all over and isn't sewn very well. I've had to sew 5 holes on the tail alone, as well has sew the tail back onto her bum as it was coming off. The back of one of the ears looks as though someone has tugged at the fabric or done a horrible job of unpicking the stitching. And there's a rather large hole on her side. I've spent the afternoon sewing most of it back up (Rather than doing my own projects) and as I was sewing up the largest hole, two more appeared beside it...The pattern is sewn horribly, the body is wonky, and the eye markings are not straight at all, not to mention the eyes are bulging out of the head. This is beyond a joke.. What do I do? I've taken photos of the largest holes, and the sewing I've done and emailed it to the person who made it.  
Here are some photos of the holes.  

http://i268.photobucket.com/albums/jj10/chise8340/DSC02233.jpg?t=1331695381
http://i268.photobucket.com/albums/jj10/chise8340/DSC02238.jpg?t=1331695668
http://i268.photobucket.com/albums/jj10/chise8340/DSC02237.jpg?t=1331695576 You can see where the fabric is coming apart from the ear.  I tried to sew it back together but have failed.

http://i268.photobucket.com/albums/jj10/chise8340/DSC02234.jpg?t=1331695412  Here you can see where I've sewn the tail back together (where the threads are poking out)  as well as at the base.  Please excuse the sewing box mess.

If you need more photos I am more than happy to provide them.

EDIT: 
Oh.  My apologies, I do realise that I have left some details out, such as price, materials, etc.  

This is my first post to please forgive me on that.

She bought the materials from a store, and they have not been used before (This was actually her first time using that particular type of material at all)  

She has now messaged me back, we have discussed a resolution.  As it is only the black fabric that is tearing, we both agree that it had something to do with that.  I stated that it is indeed of a lower quality.  She offered some solutions on how I could fix it, and offered to give me $20AUD back, as well as a smaller plush made from a different material to make up for my troubles.   She also apologised several times for the problem.  I am more than happy with the resolution.  

 I paid $110 AUD (Paid it over a period of time, so the Australian Dollar had changed over the time I was paying it.  At one point the currency conversion stated that I was paying $130 AUD. )  

Yes, I received many WIP shots, she was excellent with sending them to me.  Her replies to any of my questions were very quick as well.
The WIP shots did look slightly different to my received product.  The beans in the plush's feet have moved to a different part of the leg (I have of course, moved them back, but the foot is still a little too floppy) So perhaps someone was very rough with it in transit? She was also rather squashed into her package.  Could that have sent her body shape a little out of proportion? 

Thank you to everyone whom had posted with suggestions. I appreciate all of your help, and I do apologise again for forgetting to add some more detail on my situation.   It has now been resolved.   I am pleased with the outcome.  

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Comments

( 34 comments — Leave a comment )
leahtaur
Mar. 14th, 2012 10:29 pm (UTC)
I'm kind of torn about how to comment on this. On the one hand, I'm inclined to agree that that is shoddy workmanship (I don't know much about sewing but is it possible they reused that material from another project? I just don't see why brand new material would be so prone to holes.)

On the other hand, and while I know we're not supposed to comment on price on a_b, I am curious about how much you paid for it. I wonder if it is legitimately a "you get what you pay for" item and that if you got a deal on it, that deal might include this shoddy workmanship. Like if an artist offers cheap sketches -- you're getting a deal because they are not only putting less time into the work than a full piece, but they are also perhaps not taking the time to fix mistakes that they are aware of. I think most people would agree that's acceptable for a sketch (I don't mean linework, just a quick sketch), but I'm not sure everyone would agree the same for something like this (and I'm not even sure what I think about this.)
puppetmaker40
Mar. 14th, 2012 10:33 pm (UTC)
It is possible to see a picture of the Whole thing. I am having trouble picturing this in my head but would have a better idea of what is going on if I knew what I was looking at.

Also what kind of advice are you looking for here? I am a little unclear on that also.

Thanks.
celarania
Mar. 14th, 2012 10:34 pm (UTC)
If it's just the holes, I feel like you'd be in the right to ask for a small partial refund. Either way you should definitely mention this to the artist.

However, with some of the other stuff - wonky body, eye markings, and eyes - did you get photos before the product was shipped? If so, were these things visible at that point? If that's the case I think you're out of luck. Also, is this plush of a different quality than their examples? If you commissioned a beginner, at beginner level prices, you can't expect FAO Schwarz.
sharpecostumes
Mar. 15th, 2012 12:48 am (UTC)
http://www.furaffinity.net/view/7519923/

Looks pretty good on this one. I don't see any damage that the OP is demonstrating so perhaps something happened in between posing and shipping?
(no subject) - celarania - Mar. 15th, 2012 03:28 am (UTC) - Expand
(no subject) - arcanafox - Mar. 15th, 2012 04:21 am (UTC) - Expand
darkunisha
Mar. 14th, 2012 10:43 pm (UTC)
Like leahtaur above mentioned, not sure how to comment exactly since it mainly describes how the plush turned out in the end rather than how the transaction took place. :\ Granted, it does sound that the person who made this plush provided good communication with you, which is a plus.

Things to consider is, does this artist have a TOS which you agreed upon when first placing this commission about how they respond in situations such as tears or item is damaged? Do they offer a service that if you send it back, will they repair it, but at the same time, it does seem questionable that they would send your plush in this condition in the first place.

Did the artist provide WIPS over time on how the plush was coming out, or was it "pay for the plush, have it arrive in the mail a few days later" type of transaction? If the artist provided wips, did the plush have a different condition presented in the images than the plush you received? I know at times I've sent things in the mail, they get banged up even if I put "FRAGILE! PLEASE DO NOT BEND/SQUISH/ETC" on it.

I've noticed that you mentioned that you did send the pictures to the person who made this, and hopefully she will get back to you about this. Hope the correspondence goes well, I'm curious to hear about how this turns out in the end! c:

*EDIT*: Just saw their TOS...umm, yea. I can understand from the view point of the builder (taking this from their TOS per say) that to view their other plushies before purchasing to see the quality of their work. In regards to the holes though, I do hope that holes in their work do not fall under "I'm not responsible for the final product."

Edited at 2012-03-14 11:46 pm (UTC)
peludrax
Mar. 14th, 2012 11:07 pm (UTC)
Having tracked down the artist who made it, I'm afraid I'm not sure how you can proceed at this point since in their TOS it's stated:

"-I wont be responsible if the final result of the commission is not what you have expected- I allways do my best and I have never had any problem with a customer. Be sure to check my gallery and to wacth the level of my work! I´m not the best but I try to improve in all commissions."

Hopefully they're willing to make the repairs, but if not, it pretty much says right there that once its in your hands they assume no responsibility.

( For those curious: http://wolfpink.deviantart.com/journal/Terms-and-conditions-284500903 )
zackfig
Mar. 14th, 2012 11:22 pm (UTC)
I dont think anyone expects holes in their plush -- which is not something you can actually tell from photographs.
(no subject) - peludrax - Mar. 15th, 2012 12:10 am (UTC) - Expand
(no subject) - ashleyvsdestiny - Mar. 14th, 2012 11:23 pm (UTC) - Expand
(no subject) - snowhawk - Mar. 15th, 2012 12:17 am (UTC) - Expand
(no subject) - bladespark - Mar. 15th, 2012 08:29 pm (UTC) - Expand
(no subject) - ryunwoofie - Mar. 14th, 2012 11:41 pm (UTC) - Expand
(no subject) - stripedpony - Mar. 14th, 2012 11:44 pm (UTC) - Expand
(no subject) - peludrax - Mar. 15th, 2012 12:13 am (UTC) - Expand
(no subject) - semisonicstar - Mar. 15th, 2012 12:26 am (UTC) - Expand
(no subject) - ljmydayaway - Mar. 15th, 2012 01:54 am (UTC) - Expand
(no subject) - miss_sevens - Mar. 15th, 2012 03:52 am (UTC) - Expand
yoka_neko
Mar. 15th, 2012 12:01 am (UTC)
keep us updated if she replies, although their ToS says that the final product is out of their hands, they might make an exception because of the seams falling apart and fix it/partially refund you :)
I hope it gets resolved smoothly for you.
mrst4nkr
Mar. 15th, 2012 12:21 am (UTC)
I'll be totally honest..

It looks like a dog got a hold of it. It looks like someone played tug-of-war with their dog and the fabric ripped. My GSD mix has a stuffed duck that has holes which look exactly the same.

I wonder if she has a pet dog. .__.
claytronic
Mar. 15th, 2012 12:37 am (UTC)
That's what I thought too. "That looks like a dog chomped on it"
(no subject) - ljmydayaway - Mar. 15th, 2012 01:50 am (UTC) - Expand
claytronic
Mar. 15th, 2012 12:39 am (UTC)
No offense but I don't understand the point in this A_B post.
Yes, I understand that you say that the doll did not come in the condition it should have (and I agree) but... you didn't post how much you paid, you didn't even post the artists username.
This is just "I bought this plush from someone and it has holes that I had to fix" so a lot of members replies are just gonna be "uh.... okay?" unless they want to put in the time to actually track the plush-maker down and check it out themselves.
lackoflollies
Mar. 15th, 2012 12:50 am (UTC)
She's asking for advice. I assume it's in regards to either getting her money back, a complete remake, or a combination of the above and a full-on beware.
"This is beyond a joke.. What do I do?"

Edited at 2012-03-15 12:51 am (UTC)
(no subject) - claytronic - Mar. 15th, 2012 12:52 am (UTC) - Expand
(no subject) - lackoflollies - Mar. 15th, 2012 12:57 am (UTC) - Expand
(no subject) - claytronic - Mar. 15th, 2012 12:58 am (UTC) - Expand
(no subject) - arcanafox - Mar. 15th, 2012 02:11 am (UTC) - Expand
arcanafox
Mar. 15th, 2012 02:07 am (UTC)
Progress.
I shall post my added info as a comment, as well as an edit to the entry:

Oh. My apologies, I do realise that I have left some details out, such as price, materials, etc.

This is my first post to please forgive me on that.

She bought the materials from a store, and they have not been used before (This was actually her first time using that particular type of material at all)

She has now messaged me back, we have discussed a resolution. As it is only the black fabric that is tearing, we both agree that it had something to do with that. I stated that it is indeed of a lower quality. She offered some solutions on how I could fix it, and offered to give me $20AUD back, as well as a smaller plush made from a different material to make up for my troubles. She also apologised several times for the problem. I am more than happy with the resolution.

I paid $110 AUD (Paid it over a period of time, so the Australian Dollar had changed over the time I was paying it. At one point the currency conversion stated that I was paying $130 AUD. )

Yes, I received many WIP shots, she was excellent with sending them to me. Her replies to any of my questions were very quick as well.
The WIP shots did look slightly different to my received product. The beans in the plush's feet have moved to a different part of the leg (I have of course, moved them back, but the foot is still a little too floppy) So perhaps someone was very rough with it in transit? She was also rather squashed into her package. Could that have sent her body shape a little out of proportion?

Thank you to everyone whom had posted with suggestions. I appreciate all of your help, and I do apologise again for forgetting to add some more detail on my situation. It has now been resolved. I am pleased with the outcome.
(Deleted comment)
Re: Progress. - arcanafox - Mar. 15th, 2012 09:42 am (UTC) - Expand
Re: Progress. - ljmydayaway - Mar. 15th, 2012 12:49 pm (UTC) - Expand
Re: Progress. - vaxtorino - Mar. 15th, 2012 10:21 pm (UTC) - Expand
elmenora
Mar. 22nd, 2012 02:56 am (UTC)
Sounds like your options are as follows:
-Ask the artist to fix/remake it for free
-Ask for a full refund
-Ask for a partial refund and fix the holes yourself

Personally I'd go for option one. There's no excuse for sending something in that condition, and no way did all that damage happen in the mail. If she's not willing to work with you then post a full beware with names and all.
( 34 comments — Leave a comment )

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