WHO: Sasha_tanaka, Marilyn, Danielle Rogers and Terraformer, Jordan
WHAT: Sold an original piece of artwork via auction on FA in November 2011. Buyer paid via Paypal and was friendly. Artwork was shipped and confirmed delivered. January 2012, charge-back issued saying payment was not authorized and payment for the artwork was taken back as well as a case opened on Paypal. Buyer says they did not initiate charge-back. Submitted evidence to Paypal of valid transaction and proof of delivery. Weeks later got another email from Paypal saying charge-back went through. Called paypal via buyer's request and Paypal said that they are working with the credit card company to show that it was a valid transaction but will take 75-80 days before the credit card company will get back to Paypal. I gave the buyer two options with two weeks to do one of them, either send the original artwork back or pay me the money owed. Buyer says they don't have money to pay me the money they owe but they are getting a tax refund check and that they'll have the money on the 28th of February which is 6 days outside the two week time frame I gave.
November 1st, 2011 - Artwork bought and paid for.
November 8th, 2011 - Artwork Shipped.
November 12th, 2011 - Artwork delivered and confirmed via delivery confirmation/tracking.
January 24, 2012 - Email received from Paypal about buyer issuing chargeback and that transaction was not authorized. $55 taken out of my Paypal account.
Febuary 8th, 2012 - Chargeback authorized by Buyer's Paypal and Credit Card company + $20 fee for this on top of the $55 that was charged back. Paypal talking with buyer's Credit Card company but will take 75-80 days for any word from buyer's credit card company. Gave the buyer two options and two weeks to do one; either send the artwork back to me or pay me the money owed ($55).
Febuary 14th, 2012 - Buyer says they won't have money until 28th of Febuary which is 6 days after the two week deadline.
( PROOF:Collapse )
I received this note today:
EDIT  2/16/2012
She sent me an echeck via paypal a few minutes ago:
along with this note: http://img.photobucket.com/albums/v130/salty_dog/Beware/9.jpg
EDIT  2/17/2012
A journal that Terraformer posted about the situation:
and I received this note from Sasha;
I never received the email she's referring to. I have posted everything I received and sent.
I felt this was also relevant: http://img.photobucket.com/albums/v130/salty_dog/Beware/Journal3.jpg
EDIT  2/17/2012
Sasha just posted this journal:
Ill let you know when the echeck clears and then this can finally be marked as resolved.
EDIT  2/17/2012
Here is the log from the resolution center showing that I provided tracking information for the dispute:
EDIT  2/19/2012
Comments from Terraformer's journal:
Comments from Lightpawz journal:
EDIT  2/23/2012
Comment from Terraformer's journal:
The echeck cleared today - Febuary 23rd, 2012
This can be marked as resolved.
EDIT  3/7/2012
I got an email saying that the credit card company had reached their decision (which thankfully didn't take 75-80 days) and sided with the buyer, so the chargeback did infact go completely through. I just want to put this here to show that I am not getting paid twice or anything. If I had gotten paid twice (if the credit card company had sided with me) then I would have of course refunded the second $55.