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Help with an artist on FA -Resolved-


***Well it turns out I got my prints today, thanks for the help guys!***
Hey guys, this is nala_91 or Mkinaifu as people know me on FA. I'm here seeking advise on some prints that I bought from a popular artist who shall remain nameless for the time being.

She had made a journal on FA about her being open for giving away three prints for $20 in December. Expected delivery to customers within the US (like myself) had an expected delivery time of two weeks.
http://i44.tinypic.com/145lit.png

I loved her art so I jumped on the bandwagon, sent her a few notes, and the money was sent on the December 14, 2011.
http://i40.tinypic.com/24bvqpz.png

Now I will admit I had forgotten to send my address initially, so I sent her a note with my address soon after the payment was sent. This is when things started to go downhill.

She has ignored all but the first two notes I sent to her, and I have heard nothing about the prints I paid for. In spite of this, she continues to upload personal art and post journals looking for more commissions. There has been a few other customers who have asked her about their prints as well and seem to be in the same predicament as I am.

I sent her one final note three days ago that if I didn't receive any sort of update from her I would like a refund and would be posting about her here. She hasn't read or responded to that note either.

I'm at a loss as to what I should do now, and I really could use some advice.
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

kayla_la
Feb. 2nd, 2012 10:44 pm (UTC)
To be honest, there's not a lot you can do since I believe the paypal time limit has passed for a refund. If it were me, I would probably ask for a reply in her public shouts first, then after a week if I've heard nothing, I would post a proper beware. Popular artist or not, bad business ethics are bad business ethics, and they're not above them.
celestinaketzia
Feb. 2nd, 2012 10:52 pm (UTC)
This. Leave a shout on her page saying to please respond to you in regard to the prints. If she deletes the shout, then I believe that warrants a full on beware here.

Edit: And judging by your screens who the artist is, I have heard of people having issues getting things out of her.

Edited at 2012-02-03 12:14 am (UTC)
nala_91
Feb. 3rd, 2012 02:13 pm (UTC)
I did send her a shout on her page, and she didn't reply to me either.
celarania
Feb. 2nd, 2012 11:06 pm (UTC)
They might still be able to take it up with the credit card company, iirc.
kayla_la
Feb. 2nd, 2012 11:08 pm (UTC)
Well, that's assuming it's all attached to their bank account and that they used a CC.. I wonder if you can chargeback on debit cards? Fortunately, I've never had to find out.
nala_91
Feb. 3rd, 2012 02:12 pm (UTC)
Yes my paypal and attached to my bank account and my credit card, I'll be sure to see if I can get a refund later this week.

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