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Help with an artist on FA -Resolved-

***Well it turns out I got my prints today, thanks for the help guys!***
Hey guys, this is nala_91 or Mkinaifu as people know me on FA. I'm here seeking advise on some prints that I bought from a popular artist who shall remain nameless for the time being.

She had made a journal on FA about her being open for giving away three prints for $20 in December. Expected delivery to customers within the US (like myself) had an expected delivery time of two weeks.

I loved her art so I jumped on the bandwagon, sent her a few notes, and the money was sent on the December 14, 2011.

Now I will admit I had forgotten to send my address initially, so I sent her a note with my address soon after the payment was sent. This is when things started to go downhill.

She has ignored all but the first two notes I sent to her, and I have heard nothing about the prints I paid for. In spite of this, she continues to upload personal art and post journals looking for more commissions. There has been a few other customers who have asked her about their prints as well and seem to be in the same predicament as I am.

I sent her one final note three days ago that if I didn't receive any sort of update from her I would like a refund and would be posting about her here. She hasn't read or responded to that note either.

I'm at a loss as to what I should do now, and I really could use some advice.
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.


( 21 comments — Leave a comment )
Feb. 2nd, 2012 10:44 pm (UTC)
To be honest, there's not a lot you can do since I believe the paypal time limit has passed for a refund. If it were me, I would probably ask for a reply in her public shouts first, then after a week if I've heard nothing, I would post a proper beware. Popular artist or not, bad business ethics are bad business ethics, and they're not above them.
Feb. 2nd, 2012 10:52 pm (UTC)
This. Leave a shout on her page saying to please respond to you in regard to the prints. If she deletes the shout, then I believe that warrants a full on beware here.

Edit: And judging by your screens who the artist is, I have heard of people having issues getting things out of her.

Edited at 2012-02-03 12:14 am (UTC)
Feb. 3rd, 2012 02:13 pm (UTC)
I did send her a shout on her page, and she didn't reply to me either.
Feb. 2nd, 2012 11:06 pm (UTC)
They might still be able to take it up with the credit card company, iirc.
Feb. 2nd, 2012 11:08 pm (UTC)
Well, that's assuming it's all attached to their bank account and that they used a CC.. I wonder if you can chargeback on debit cards? Fortunately, I've never had to find out.
Feb. 3rd, 2012 02:12 pm (UTC)
Yes my paypal and attached to my bank account and my credit card, I'll be sure to see if I can get a refund later this week.
Feb. 2nd, 2012 11:29 pm (UTC)
Just so you know, the comic and character names in that journal screen shot are very revealing about what artist you are talking about. ^^;;

But anyway, my suggestion is... contact her via email! Popular artists get swamped with notes and comments from fans. She may just be nuking notes/comments without reading them.

(For the record, I'm not defending the artist, poor communication is poor business practice. If she doesn't specifically say somewhere that she doesn't check notes, it's bad form to have to have the commissioners work to find different contact information to try and get in touch with them. But alas, that often ends up the case...)
Feb. 2nd, 2012 11:37 pm (UTC)
Email is a very good idea!

Also, since you (OP) want a refund, you should also try to do a chargeback via your bank or credit card company if at all possible if she doesn't respond.
Feb. 3rd, 2012 02:13 pm (UTC)
I emailed her twice, and still no reply... and that was 2 weeks ago.
Feb. 3rd, 2012 10:08 pm (UTC)
Ah, I see you've gotten your prints! Did the artist contact you saying it was mailed with the rest of them or anything?
Feb. 4th, 2012 12:59 am (UTC)
No contact, but I got all the prints I requested.
Feb. 3rd, 2012 02:14 pm (UTC)
I'll be editing this after work to censor it more.
Feb. 3rd, 2012 12:00 am (UTC)
I know you meant to keep this censored, but you left the submission links intact in the journal screenshot. ...it only takes retyping the address into the address bar to find this artist. I'd recommend just putting her name up here, or more carefully censoring your post.
Feb. 3rd, 2012 12:32 am (UTC)
..That's what I did actually /curiosity
Feb. 3rd, 2012 01:45 am (UTC)
I admit I was a little curious too and found out who you were talking about and in a journal from 9 days ago they wrote this:

"There are still a few of the Red Lantern print packs that have to go out, so if you haven't received yours, don't panic. I got more orders than I had prepared, and I didn't want to turn folks down, so I'm working on getting more of 'em printed up."

So while it's definitely not professional to ignore your messages and not inform the customers waiting personally, at least there's some info about where your product is.
Feb. 3rd, 2012 02:11 pm (UTC)
But that's the problem, I ordered mine when she first made the journal. and yes guys I did send her two emails and she hasn't replied to me once.
Feb. 3rd, 2012 03:36 pm (UTC)
Reading her last journal, I hope that means you get your prints soon (if that's still what you want!). Though I definitely agree that her ignoring your queries is extremely unprofessional. Even a short form letter is better customer service than silence.
Feb. 3rd, 2012 04:04 pm (UTC)
Yes I just saw that and I posted a comment to her, she doesn't email me back by the end of this week I will demand a refund.
Feb. 3rd, 2012 09:29 pm (UTC)
I got my prints in the mail today, silly me. I'll go thank her for the prints.
Feb. 3rd, 2012 09:51 pm (UTC)
Resolved tag added.
Feb. 3rd, 2012 10:01 pm (UTC)
Thank you <3
( 21 comments — Leave a comment )


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