tolkawolf (tolkawolf) wrote in artists_beware,

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Lost Contact: Shivra

Tried to avoid this, but I'm kinda of at a loss of what else to do. :c

WHO: Shivra on FA


WHAT: A pair of handpaws. Grey and black, pink and black paw pads. $55 total.

WHEN: Ordered/paid on April 5th and 6th 2011.

Proof of Order
Payment Received
Updates Note
Another Update
E-Mail about List
E-Mail Correspondence

EXPLAIN: First off, this was my first commissioning experience and I'm a little sad that it's left such a sour taste in my mouth. :( I ordered these about 9-10 months ago on April 5th. I promptly paid the full price for the paws [can't get a PP screenshot because they already cleared it out, unless you all know how to transaction proof from further back?], and was promised they'd be finished in about a month. Shortly after [maybe a week or two?] she ended up breaking her leg pretty bad. I wasn't contacted and honestly didn't know about it until a friend [who also was commissioning her] told me. I felt terrible for her and assumed that when all was well our original agreement of a month would be back in place, so I just waited.

[Edit: Forgot an e-mail correspondence while I was typing this out. I did send her an e-mail on the first of June because she had updated her FA profile with a list of her commissioners and the status of what they ordered. I wasn't on the list, so I e-mailed her about it.]

It wasn't until about 3 months later that I finally decided to contact her early in July. She told me kindly that my handpaws would be done as soon as possible and apologized for the delay. The next contact I had was later that month as I was leaving for school, in a different city, in a couple of weeks. I was wanting to check on the status of them and asked for a date or a refund. I don't know if that was too gung-ho of me but I was really stressed over school and was just wanting to get something worked out in stone. I was informed that there were two older commissions in front of mine and that mine would be finished as soon as possible, still no estimated time though. I was really trying not to be a pain, as this was my first experience commissioning anyone and wasn't sure what was acceptable.

It was around this point she switched to e-mail only contact. We were told that all business would be dealt through in e-mails and no more notes would be accepted, which I was fine with. I e-mailed her my order again [as she asked all commissioners to do, September 6th] and left it at that for a while. I trusted she'd get them done and just left it alone after that. Around November I still hadn't heard anything so I shot her another e-mail asking if I could get the paws by mid-December [a little over a month away]. Shivra told me she could do that. I was very excited to finally be getting the paws because all the pictures of her previous ones were drop dead gorgeous.

Well December 18th rolled around and I hadn't heard from her again. I sent another e-mail saying that I hadn't heard from her in a while and asking how things were going. I never heard back from her, so almost two weeks later I send another e-mail stating my concern and asked for a refund if nothing else. She's disappeared from FA with no notice quite a bit since the transaction began, but I understood she had a job and real life to worry about. Her FA hasn't been updated in a month and my e-mails have still not been answered. I'm very disappointed to have to post this because I do love her art and fursuit stuff and she has been very kind throughout. :/

Tags: artist-shivra/yena yarn, lost contact

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