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Fur from FuziBuni

WHO: FuziBuni

WHERE: http://fursuitauctions.livejournal.com/2166964.html (original post is screen capped in case of deletion or editing)

WHAT: A large remnant of golden coyote faux fur - when received, it had a very heavy distinctly animal smell to it.

WHEN: Early October (currently ongoing)

PROOF:




I got no reply after this email, so I posted a comment in the original LJ post, since I'd seen she'd been active on LJ and FA, hoping she'd get that. I still got no response, so I sent another e-mail.




EXPLAIN:
I bought a large remnant of faux fur from close to retail price from FuziBuni earlier in October, with the intent of using it to make tails for sale. October is usually incredibly busy for me sales-wise, and I'm always getting asked for wolf tails, so when I saw FuziBuni was selling some fabric I had been eyeballing over at I'm Stuffed, I decided to help her clear out her closet and make a little extra cash.
When I received the box, immediately upon opening there was a heavy animal odor. Upon inspection, the odor was coming from the fabric itself. I let the fabric sit outside on my patio table for a while to air out, and later asked both my husband and my roommate if they could detect the odor as well, since I sometimes have a sensitive nose and I wanted to be sure it wasn't something that just I could smell. They agreed there was definitely an animal scent, so I made attempts at cleaning the fur, including washing in a side-loading washing machine (twice), dousing with Nature's Miracle cat formula, air-drying in the dryer, and letting it hang outdoors to try and air out there. It still maintains the smell.

I e-mailed FuziBuni after all of my attempts to remove the odor, but didn't receive a reply. The next day I posted a comment in the original fursuit_auctions thread to notify her that I'd sent her an e-mail, and still got no reply. Finally, I sent her a second e-mail and told her that if I heard nothing back, I would be opening a PayPal dispute, and finally heard back from her. She claimed to have no idea how the scent could have gotten onto the fabric, and suggested it may have been sprayed by a cat while in transit. (I had her ship it to my public address, at a shipping store that receives packages for me so they don't sit outside, so unless a cat got into a postal warehouse or onto a truck, I don't see how this would have been possible.)

I replied to let her know that, because of the odor, I feel the fabric is not usable for me, since my intent had been to create new-for-sale items with it. I told her I was open to various options to work this out, including sending it back if she'd refund the $40 (the total less what she paid for shipping) so she could try re-selling it, or perhaps a partial refund in which I would keep the fabric but use it on something else that would not be sold, most likely a dog pillow. Truth be told, the fur itself is in nice condition despite the smell, so if someone were to use it on a personal project or for something not being sold as a brand new item, it might be okay. So while I would have preferred the $40 refund, I would have worked something else out, too.

In response, I was told that she didn't have the money to do any kind of a refund, and that she would have to sell other items in order to send me any money. She also wondered if the smell could have been from the plastic aging funny. I let her know that the odor was distinctly animal, and that I needed some kind of resolution by November 4 or I would have to open a PayPal dispute due to the time constraints.

I never heard from FuziBuni again after that, despite her continuing to be active online. Finally, on the evening of the 4th, I opened a PayPal dispute under the premise that the item received was not as described - there had been no disclosure of the heavy animal smell in the original listing. As of yet, she has not replied via PayPal's resolution center, nor has she sent any e-mails. It would appear my requests for resolution are just being ignored.

At this point, the only resolution I want is a full refund, including what I initially paid for shipping, and to return the fabric to FuziBuni for her to deal with as she sees fit. I not only wasted my time during my busiest month in an effort to salvage the fabric, I've also lost revenue I could have earned had I just bought the fabric brand new in the first place, as my biggest window for selling the wolf tails I'd planned to make has passed since Halloween has come and gone.

I understand that there was a minor risk involved when buying fur second-hand from someone that states they own animals. However, not only do I own animals, but I've also purchased from others that own animals before, and have never had this kind of a problem. "I own animals" doesn't necessarily mean that the fabric is going to contain an odor - had it been disclosed from the beginning that this fabric had an animal smell to it, I never would have purchased it, most certainly not for the like-new price. I feel I did my best to work things out with her at this point, but I really can't afford to donate money to someone in exchange for a large piece of fabric I can't even use.

Edit: As of 2:28, FuziBuni has initiated a refund via PayPal and it is set to clear on the 14th. Once it clears I will send the fur back to her, and edit this post as well as notify the mods of resolution.

Edit 11/17/11: The refund cleared via PayPal on Monday. I boxed the fur back up to return to FuziBuni, and it was sent out via postal service with delivery confirmation yesterday morning.

Edit 11/22/11: My delivery confirmation reflects that the box was delivered yesterday, so the return is complete and I'm considering this matter to be resolved.
I would urge others to use caution when dealing with Fuzibuni; I had absolutely zero direct communication from her from the time that I initiated the dispute, to the time the refund was sent and cleared, save for the comment she made immediately after this post went through. I'm glad that other folks have received furs from her in good condition - I really wish that she'd been open and communicated with me instead of ignoring attempts to work things out outside of a dispute.
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Comments

( 19 comments — Leave a comment )
fuzibuni
Nov. 8th, 2011 07:58 pm (UTC)
I sent the refund before I saw this.

I'm still unsure of what caused the odor, of all the other fur I sold I have not had this issue.
skanrashke
Nov. 9th, 2011 05:04 pm (UTC)
What type of fur was it(or rather hwere'd you get it?)? Some of the furs I buy from certain vendors occasionally have a werid smell to them, but thats just the adhesive gone rancid(Easily could be mistaken for animal funk).
fuzibuni
Nov. 9th, 2011 05:09 pm (UTC)
It was a pretty golden coyote colored fur, and I got it about... 3-4 years ago from Imstuffedfurs I think. I kinda see that as a possibility, but once I get it back I'm going to look over it super hard for stains or an odor source. If it seems like the entire piece of fur smells funny, I'm going to suspect adhesive.
skanrashke
Nov. 9th, 2011 05:19 pm (UTC)
Hm. I've never gotten a bad batch from imstuffed, at least not in that way. Usually the stuff from fabric.com or mendels is the stuff with the rotten adhesive. I got some neon green that just REEKED. I thought a cat had pissed all over the fur, but then i found great handfuls of the stuff coming off and the adhesive was dried up into this nasty smelling powder. It doesnt always pull off in clumps like that I think the stuff I got was just years and years old.
crssafox
Nov. 9th, 2011 05:26 pm (UTC)
I've gone on a warpath with Fabric.com and their poor storage practices. >:|

The smell on the fabric was distinctly a cat smell (and, sadly, I have the amazing ability to discern smells from one another); when I opened up the box, my allergies went haywire. At first I thought there might have just been cat hair mingled in (I'm mildly allergic to both cats and rabbits, despite owning both; I'm good as long as there's not allergen buildup) but washing/airing out/tumble drying should have taken care of that.
As the fur is now, it no longer disturbs my allergies, but there is still an odor to the fur. It is nowhere near as strong as it had been upon receiving the box, but still present enough that I can't possibly offer brand-new items for sale from it.
skanrashke
Nov. 9th, 2011 09:56 pm (UTC)
Good for you, I'll support you in court(I just imagine they're actually this street market in hong kong and wild dogs and cats just puke and piss all over their inventory because its kept in muddy streets.. thats about the summation of my experiences with them). I don't know about allergies(As I dont' have them) but when I opened my box it DEFINATELY reeked of cat piss, but it was the WHOLE piece of fabric, rather than just a spot or two(Having a cat I've had the wonderful experience of WHAT IS THAT. OKAY GREAT THANKS KITTY I GUESS I HAVE TO THROW ALL OF THIS AWAY. Then I discovered wal mart rubber tubs :3), but it was like.. the whole piece of fabric, rather than one stinky spot or two. And the fur coming off was weird.

IDK if its the adhesive or cat piss I can only relate my experiences in this sort of nonsense. But if it was from imstuffed, like I said, I've seen her warehouse and its pretty much the best thing ever. I wouldn't imagine a bad piece of fabric coming out of there(I've ordered over 500 yards from her and never gotten a bad piece), so idk.

Glad ya'll got it resolved though!
fuzibuni
Nov. 9th, 2011 05:30 pm (UTC)
I've never gotten anything bad from them either, but I've had some REALLY old fur my mom had do something similar!
mrst4nkr
Nov. 8th, 2011 07:58 pm (UTC)
That's unfortunate. Perhaps they are unable to smell animal odor. (I've known several cat owners who can't even smell cat urine, and when I visit.. the smell is OVERPOWERING!)

On the other hand, I've met pet owners who are super self-conscious about pet odors.

Glad it seems like it is getting resolved, though!
crssafox
Nov. 8th, 2011 08:04 pm (UTC)
I agree- I know I become accustomed to smells sometimes and they aren't apparent right away. I figured something similar must have happened in this case, and why I double-checked with others to be sure it wasn't just me thinking I smelled something.
sbneko
Nov. 8th, 2011 08:08 pm (UTC)
I'm thinking it's just because she's used to the smell, personally. I mean, for example, my dogs don't smell at all to me and when I go to another dog, it's so gross and then vice versa.
makealittlewish
Nov. 9th, 2011 01:28 pm (UTC)
This. I only notice the scent of my guinea pigs and turtles when it's time to clean their environments, or heck, even the paint smell of my work. But when people come into my place, they always comment on how it smells like animals or paint (not in a bad way).
zaulankris
Nov. 9th, 2011 02:19 am (UTC)
Just here to say I also have a box of Fuzibuni scrap fur (assorted brown/naturals) that I ordered in the last few months but mine just smells like fabric softener-- it's quite nice, actually. I don't own cats (I think they stink)...so yeah. Bummer that it happened to you though :(
crssafox
Nov. 9th, 2011 02:38 am (UTC)
Thanks for popping in to share that. :)

I figured this was probably a one-time thing - cats can be sneaky little buggers, which is why I have a dedicated walk-in closet for my fabric that my cat is not allowed anywhere near, just in case. Stuff like this happens - I was just kinda disappointed in being ignored instead of getting it all worked out.
mushimagic
Nov. 9th, 2011 03:51 am (UTC)
The fur I got from her smelled clean as well. Sorry to hear you got a bad batch and that things did not work out as smoothly for you.
stormslegacy
Nov. 9th, 2011 04:27 pm (UTC)
I have to agree with the sneaky cat thing--I've had this happen to me back when I was living in an apartment where there was no closet door >_< I sold something and then when I went to go ship I realized my cat had snuck in the back and peed on it sometime ago. Ended up having to refund and throw out the item:a detailed custom my little pony.

I had no idea that my cat would do that at the time. It almost got sent without me noticing since there was nothing visually wrong (I thought at first that maybe the litter box needed changing, and that was the smell!) But then I sniffed the actual pony =( After that I always sniff things before they go out, but can't say that was a common practice before!

Glad this came out to a good resolution!
crssafox
Nov. 9th, 2011 05:33 pm (UTC)
Yeah, haha, I always stick my face into fabrics before I use them too, just in case! Despite owning a cat I am still mildly allergic to them, so I can detect anything funky pretty much straight away. Once I make stuff, it goes straight into plastic bins and into a stack so there's no way they'll get contaminated. Can't trust those cats! ;)

Like I've said, really, the smell on the fabric isn't the huge issue here- it was more the fact that I got ignored when trying to figure out a solution. :c I'm glad other folks have received fabrics from her that haven't had a problem, and happy they've been chiming in!
flarveon
Nov. 10th, 2011 11:59 am (UTC)
I'll say this now and say that I legitimately cannot smell certain scents. Animal smells, certain spices, etc being the main concerns.

Just like artslave said, it must be the glue :/

I wash my faux furs before using them and shove them into other people's faces now =P But Fabric.com has been horrible lately and one fur I recieved was exactly like this. I cut it out and everything, ready to sew and my brothers complained of something smelling like cat pee :S Turns out it was the fabric!

But yes, good luck!
crssafox
Nov. 22nd, 2011 04:39 pm (UTC)
Mods: The delivery confirmation number reflects that the box was delivered back to Fuzubuni's house yesterday, so I'm considering this to be resolved. Thanks! :)
shukivengeance
Nov. 22nd, 2011 05:55 pm (UTC)
Thanks for letting us know, I'll tag it as resolved.
( 19 comments — Leave a comment )

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