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Advise please?

What do you do when you have been blocked by someone you need to refund? What if they didn't pay with paypal and it has been a very long time? How can you just make the whole damn thing work?

I'm in that bind and I've been trying to get in contact with them for over 2 months, but like I said, they blocked me everywhere I know of them from. I recently posted a place that they *might* be able to see, saying I will give them one more month before it is forfeited... was that the correct/right thing to do?
If so, what else should I do?
If not, how can I make it right?

Edited for more info: The only people I know that know the person are people who are not to.. erm.. fond of me for reasons other then commission stuff. (Bunch of haters that hate for the sake of hating as far as I know) That being said, I do not really feel comfortable with a go between person. Simple, 100% innocent words/actions have been twisted in the past to make something sound horrible.

EDIT EDIT: May be resolved.

EDIT EDIT EDIT: I asked him if he would mark it resolved only once refunding has been completed.
We agreed on 45$ a month. Here is the exact quote from the email:

Me: "Ok, so I would like to pay you 45$ a month through paypal if possible. To this paypal addy and refunds will be completed no later then January as long as the world doesn't end or as long as my job keeps me.
If you would like, I would like for you to post a resolved status anywhere you may have posted about the issues we may have had once refunding has been completed. Thank you."

Aves response: "I believe this is a reasonable agreement. Since resolution has been met, and we are working things out, I'll let others be aware of this. ..."


Refund process: 0/135
First refund expected 11/4/11

Refund proof 1

Community Tags:

Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
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Comments

( 61 comments — Leave a comment )
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ryunwoofie
Nov. 1st, 2011 09:58 pm (UTC)
I find it a bit unsmart on their part to block you and refuse to contact you if you have money owed to them. Personally I don't know what I'd do. LOL Arn't I help?

I hope you get it resolved. :C
starcharmer
Nov. 1st, 2011 10:02 pm (UTC)
I'd probably ask someone to relay the message [that you were giving them a month to contact you] to them privately and leave the ball in their court.

I wouldn't involve a third party for any other reason but it seems ok in the case of owing them money. If unblocking you and communicating isn't worth however much you owe to them, at least you let them know there was a time limit.
mrst4nkr
Nov. 1st, 2011 10:07 pm (UTC)
If they blocked you, how else would they expect their refund? Personally, I'd consider the ties cut and the money yours.

It might be a nice gesture to post it publicly that they have 'x' days to claim the money/contact you or it's yours-- but they blocked you.
ryunwoofie
Nov. 1st, 2011 10:08 pm (UTC)
I kinda agree w/ this.. Either get someone to tell them or make a public announcement to them. I mean what ELSE can you do?? If they refuse to talk to ya, they get no money.
(no subject) - mrst4nkr - Nov. 1st, 2011 10:10 pm (UTC) - Expand
(no subject) - claytronic - Nov. 2nd, 2011 05:19 am (UTC) - Expand
gel_wolf
Nov. 1st, 2011 10:11 pm (UTC)
I usually wouldn't suggest this, as getting a third party involved can be a real problem, but maybe see if someone would be willing to talk to them for you, just to let them know you are offering a refund? Pretty much just to say "Please email Poprock, she would like to offer you a refund but has no way of contacting you", and maybe give some sort of deadline for contact, say 1-2 months, and nothing else. That way you KNOW they saw it.

Other than that, I have no idea. :/
oceandezignz
Nov. 1st, 2011 10:20 pm (UTC)
They really must not want their money if they've cut all contact with you. Which makes all of zero sense.

Yes, that 30 day warning was perfectly reasonable. They want to cut off their nose to spite their face? Its no longer your issue once that month is over.

You could, like Fancy said, donate the refund money to a charity in the client's name. That way it went to something.
snowhawk
Nov. 1st, 2011 10:21 pm (UTC)
starcharmer and gel_wolf suggested what I was going to suggest. I'd find it one of the times where a 3rd party would be acceptable since you can't contact this person. Give them a hard date (30-ish days out) to unblock you so you can get the information to refund them.

If they don't, then it's their loss at this point. And, like mrst4nkr mentioned, donate the money to a local non-profit if you're not comfortable keeping it.
spiffystuff
Nov. 1st, 2011 10:25 pm (UTC)
You sat on their project for, what, like 8 months? And have been trying to contact them for 3 months now? I'd say give them 8 months before you call it forfit :P

Anyway, where are you blocked/trying to contact them? I could try and sent them a note.
spiffystuff
Nov. 1st, 2011 11:45 pm (UTC)
According to their FA userpage, they are asking for "emergency money" and have a paypal of avianmaverick[at]yahoo.com as of 2 days ago.

Hope that helps!
(no subject) - poprock_grey - Nov. 1st, 2011 11:55 pm (UTC) - Expand
(no subject) - spiffystuff - Nov. 2nd, 2011 12:00 am (UTC) - Expand
(no subject) - poprock_grey - Nov. 2nd, 2011 12:05 am (UTC) - Expand
(no subject) - spiffystuff - Nov. 2nd, 2011 12:24 am (UTC) - Expand
(no subject) - breakspire - Nov. 2nd, 2011 12:04 am (UTC) - Expand
(no subject) - poprock_grey - Nov. 2nd, 2011 12:06 am (UTC) - Expand
(no subject) - avianmaverick - Nov. 2nd, 2011 12:42 am (UTC) - Expand
(no subject) - poprock_grey - Nov. 2nd, 2011 12:47 am (UTC) - Expand
(no subject) - avianmaverick - Nov. 2nd, 2011 12:53 am (UTC) - Expand
(no subject) - poprock_grey - Nov. 2nd, 2011 12:54 am (UTC) - Expand
(no subject) - avianmaverick - Nov. 2nd, 2011 12:59 am (UTC) - Expand
(no subject) - avianmaverick - Nov. 2nd, 2011 12:52 am (UTC) - Expand
leahtaur
Nov. 1st, 2011 11:05 pm (UTC)
Is this what this is about? http://artists-beware.livejournal.com/501381.html

I agree with Spiffystuff. Given what happened as outlined in that post, I think you can afford to give them a bit longer before deciding to keep their money. As others have said, a public post or a third party is your best bet, I think.
breakspire
Nov. 1st, 2011 11:09 pm (UTC)
this. it was pretty vague how things ended there... did he ever get back to you after the post? at all?
(no subject) - poprock_grey - Nov. 1st, 2011 11:37 pm (UTC) - Expand
(no subject) - oceandezignz - Nov. 1st, 2011 11:14 pm (UTC) - Expand
(no subject) - mrst4nkr - Nov. 1st, 2011 11:32 pm (UTC) - Expand
(no subject) - spiffystuff - Nov. 1st, 2011 11:50 pm (UTC) - Expand
(no subject) - poprock_grey - Nov. 1st, 2011 11:54 pm (UTC) - Expand
(no subject) - starcharmer - Nov. 2nd, 2011 03:28 pm (UTC) - Expand
(no subject) - oceandezignz - Nov. 1st, 2011 11:55 pm (UTC) - Expand
(no subject) - spiffystuff - Nov. 2nd, 2011 12:01 am (UTC) - Expand
(no subject) - leahtaur - Nov. 2nd, 2011 01:56 am (UTC) - Expand
(no subject) - leahtaur - Nov. 2nd, 2011 02:03 am (UTC) - Expand
(no subject) - leahtaur - Nov. 2nd, 2011 02:02 am (UTC) - Expand
(no subject) - blot - Nov. 2nd, 2011 12:05 am (UTC) - Expand
(no subject) - poizenkat - Nov. 2nd, 2011 01:18 am (UTC) - Expand
(no subject) - blot - Nov. 2nd, 2011 01:52 am (UTC) - Expand
syrusb
Nov. 2nd, 2011 12:43 am (UTC)
If you have their mailing address, send them a certified letter with your intentions and give them a deadline to claim their refund.

If you don't, a third party is probably the next step. You might try two different third parties; make sure you get their correspondence and/or proof of attempt at communication. Keep all this (and any other communication attempts you have) in a safe folder in case the client comes back later with a sob story about how you ran away with their money and never tried to contact them for a refund.

If that deadline passes with no further correspondence, the money is yours. This client can't refuse contact and expect a refund, but you can't also just keep the money without doing everything you can to contact them about it.
mahajarabali
Nov. 2nd, 2011 12:48 am (UTC)
I'm with the majority here: you shouldn't have to hunt someone down. Especially after they went through so much effort to make that long post linked here. This is what I would do.

I'd post again to that post, saying, "I've been trying to contact you for 3 months now and can't give you your refund." - if that's okay here. That puts a current effort on that complaint, to once again let them know in a place they might get word from (although I doubt it) that you have been trying to make an effort to make it good.

I would send another email to that account with a CC to another account of yours (cover your fuzzy rear, always: this I learned when I worked in civil government although I'm not always good at following my own advice) stating that you have been trying very hard to make it good, that they have x amount of days, and after that amount of days you are going to have to assume they're not interested anymore.

I would also explain that there is this Paypal account, but is the email still valid and to please let you know. I'd try sending that to all avenues, blocked or not, and keep my proof of returned communication. I wouldn't just send money arbitrarily to an email like that, public post or not. I've had people send me payments to old emails thinking it still went to my Paypal, and that money was lost forever. And besides, confirmation to make sure all is good is a must here. It wouldn't be a must if the former c weren't being so difficult.

I would also not go crazy with trying to make contact beyond that. A lot of people don't know the difference between spam and trying very hard to make contact. And besides, an honest attempt one would expect in this case. Being forced to run madly in circles? No. That's just plain drama. Don't go for it. Be as professional as you can.

Waiting 8 months? It's not plausible simply because your former client has given every physical action of not being interested. It would be different if they weren't blocked, imho, but that's then and this is now. Maybe they're just being a drama queen and can't see how silly they're being. Maybe they just washed their hands of the situation. Either way, your share of the burden should only be your share and nothing more.

I also second (or fourth) the notion that donating the money if you're not comfortable with it is one way to make amends with the cosmos.

I wish you luck. Lots of it.
spiffystuff
Nov. 2nd, 2011 01:04 am (UTC)
I also second (or fourth) the notion that donating the money if you're not comfortable with it is one way to make amends with the cosmos.

I don't understand, why is this better than sitting on the money for an extra 4 months (8 months total)? Stuff it under the mattress if it's hard to keep track in accounts. The $ doesn't go to the OP either way, but if donated it doesn't go to the person who gave it either. Or heck, don't keep the money on hand, just be willing to refund with a payment plan or something whenever the person comes back. Reasonable the guy can wait a bit if he wouldn't/couldn't respond in a timely fashion.
IDK, I don't mean to fight about this, donating the money instead of setting it aside just doesn't make sense to me.

Anyway, may be a moot point for this case but may apply to others. *shrug*
(no subject) - mahajarabali - Nov. 2nd, 2011 01:15 am (UTC) - Expand
niedhoggr
Nov. 2nd, 2011 01:20 am (UTC)
Is it wrong of me to still be a bit peeved that avianmaverick is now responding but still hasn't fixed his original post?

Mods, I apologize if by commenting this I am overstepping.
glacidea
Nov. 2nd, 2011 01:21 am (UTC)
Herp, ignore that. Your best bet is to get into contact ith their friends, then. With how much bad feedback you have, I think they got frustrated, counted their losses, and moved on.

Edited at 2011-11-02 01:24 am (UTC)
poprock_grey
Nov. 2nd, 2011 02:29 am (UTC)
1 resolved and 1 open being the one this is related to. Not sure how that is a lot...
(no subject) - glacidea - Nov. 2nd, 2011 05:15 am (UTC) - Expand
breakspire
Nov. 2nd, 2011 01:35 am (UTC)
I sent avianmaverick a quick note on FA so he could see this, he came, and it looks like it's resolved. That might be against the rules but I just wanted to comment and say that 3rd party contact isn't always a bad thing if it can resolve something like this quickly.... He did mention that the only place he blocked the OP was on FA. I know it's not my place at all to speak for him but I also know he's going through some emotional stuff right now so he might not want to deal with this right this minute.
spiffystuff
Nov. 2nd, 2011 01:47 am (UTC)
I had sent a PM on FA too :X I hope they can both get this worked out.
(no subject) - breakspire - Nov. 2nd, 2011 01:56 am (UTC) - Expand
(no subject) - shukivengeance - Nov. 2nd, 2011 04:47 pm (UTC) - Expand
(no subject) - breakspire - Nov. 2nd, 2011 05:11 pm (UTC) - Expand
(no subject) - spiffystuff - Nov. 2nd, 2011 05:17 pm (UTC) - Expand
(no subject) - shukivengeance - Nov. 2nd, 2011 06:55 pm (UTC) - Expand
(no subject) - breakspire - Nov. 2nd, 2011 05:40 pm (UTC) - Expand
(no subject) - spiffystuff - Nov. 2nd, 2011 05:45 pm (UTC) - Expand
cappucola
Nov. 2nd, 2011 02:30 am (UTC)
looks like this was worked out as far as we can all see from the comments, so I hope it has for the both of you! :>
shukivengeance
Nov. 2nd, 2011 04:44 pm (UTC)
If the OP and/or avianmaverick can confirm the issue is resolved it would be my pleasure to tag the earlier beware entry on this situation as such.
poprock_grey
Nov. 3rd, 2011 12:01 am (UTC)
I asked him if he would mark it resolved only once refunding has been completed.
We agreed on 45$ a month. Here is the exact quote from the email:

Me: "Ok, so I would like to pay you 45$ a month through paypal if possible. To this paypal addy and refunds will be completed no later then January as long as the world doesn't end or as long as my job keeps me.
If you would like, I would like for you to post a resolved status anywhere you may have posted about the issues we may have had once refunding has been completed. Thank you."

Aves response: "I believe this is a reasonable agreement. Since resolution has been met, and we are working things out, I'll let others be aware of this. ..."


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