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Bambiboo3

This is further to my advice post here: http://artists-beware.livejournal.com/530250.html

WHO: Bambiboo3 / Happy Tails / Audri

WHERE:
http://www.furaffinity.net/user/bambiboo3/

WHAT:  Premade fursuit head and tail, as seen here: http://www.furbuy.com/auctions/1026446.html

WHEN: Auction ended on 12th October 2011.

PROOF:

Here's a screencap of my communications with Bambiboo3 from winning the auction. A little explanation first though: I do not live in the USA. I had asked Bambiboo3 prior to bidding if she would ship internationally and she said no. Thus I asked if she would ship this to my very good friend of many years who lives in NC, she agreed, and I placed a bid. My intention from there was to either take a trip over soon and collect the partial or arrange for it to be delivered myself, either way, I made clear to Bambiboo3 that the final part of the delivery would be entirely my responsibility. This isn't really relevant to the beware at all but it might clear up any confusion.




Here are photos of the package:














NB: anything linking to address details has been edited out, as has Bambiboo3's surname as I have not seen this posted publicly.

EXPLAIN:

On October 12th I won Bambiboo3's auction for a premade fursuit head and tail over on Furbuy. I emailed her asking for a quote on shipping, which she told me would be $35, for a total of $435. I Paypal'd over $435. She replies to me stating that:
"you forgot to add the paypal charges so it came in $17.27 short. If you dont mind sending that last bit that would be great"

I was a little taken aback as nowhere on the auction had it mentioned a Paypal fee, and I knew this to be against Paypal rules. I also was taken aback that it was implied I'd "forgotten" it, as if I should have known to add this, or she'd told me to add it. I replied to her stating as much and her response was basically that she asked for $435, but that's not what she ended up with after the fee - thus I should make up the rest. At this point I admit my communications (seen above) got a little irate and not as well phrased as they could have been, I was feeling unwell at the time and was not expecting these difficulties. I asked a number of friends online what I should do (I really did want the head and she was saying she'd relist it) or whether it was fair, to which they said it was not. One of them told me it was against Furbuy policy so I contacted them too, asking about that. They responded that it was definitely not acceptable, and thus I replied telling Bambiboo3 so, and she decided to drop the charge.

So some days pass and the head arrives with my friend on October 26th. She immediately contacts me by IM to let me know and unpacks it to check everything is in order. The head, I am told, is just fine and is nice quality. She did say to me though, "how much did you say you paid for shipping again?"...to which I replied $35. She advised me it was stickered with $10.74 and a 70 cent Delivery Confirmation - making my bill over $20 higher than the actual shipping cost. I was also told it was packaged in an old blender box and packed with wadded up grocery bags, and you can see that in the photos above, meaning that none of that was spent on packaging, either.

Again annoyed, I emailed Bambiboo3 asking about this discrepancy. That was over 24 hours ago, and with all other emails being answered promptly and seeing as she's been faving things on FA, I assume she doesn't have a good simple answer for this. I may be jumping the gun but at this point I can only recommend against dealing with her. I know this head didn't go for as much as she would like - she was looking at around $700 for head and tail before putting it on Furbuy - but my impression is that she just tries to frisk the customer for anything she can get.

EDIT - seeing that Bambiboo has been faving art and posting FA journals, I decided to send her another email:

Hey again,

I see you have been active on FurAffinity so I guess you either did not receive or are ignoring my last email outright.

At this point I want to make you aware that I posted about our transaction to "artists_beware" because I am really not impressed with this.

- Sarah


I feel like I'm probably not going to get anything back at this point, but I think her (most likely) ignoring my last email is really the icing on the cake here.

EDIT 2 - Bambiboo3 has replied to my last email quickly. The conversation is as follows (screencaps available if needed, but it's quicker this way for now):

I havent recieved an email O.o when did you send it?

My response:

The email was sent on the 27th just after midnight your time. Here's a copypaste: -last email as shown above-

Bambiboo:

Wow im sorry , no the first one didnt come through.  So the package was shipped parcel? >.< Oh jeaz i apologize it was supposed to be sent express because i wanted to get it out to you as soon as possible since i was a couple days late getting it out. I dont have a drivers license myself so i have someone send the packages out for me they must have mixed up the packages i gave them that day. If you give me your paypal address ill refund that right away.

Me:

If you would like to refund I suggest you go to your Paypal and open up our transaction, from there you have an option to issue a partial refund. I would prefer it refunded in this way for my records if you could. It would be much appreciated and I will edit the LJ post to reflect this.

Thanks,

Sarah


She has now issued me a refund. I honestly can't say I am convinced by the excuses but I am happy to have a refund and consider the postage part of the beware resolved.








Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 76 comments — Leave a comment )
Page 1 of 2
<<[1] [2] >>
oceandezignz
Oct. 28th, 2011 07:56 am (UTC)
Fursuit makers of A_B, do any of you force/order/guilt/cajole/backmail a user to pay the Paypal fee as such? Still? Even after all the discussions and facts that you figure it into your overhead as its not a separate fee?

Just so we know, I'm expecting cricket chirps on this.
breakspire
Oct. 28th, 2011 09:19 am (UTC)
absolutely not.
(no subject) - film2edit - Oct. 28th, 2011 05:28 pm (UTC) - Expand
(no subject) - animecat - Oct. 28th, 2011 07:18 pm (UTC) - Expand
(no subject) - gel_wolf - Oct. 29th, 2011 08:07 am (UTC) - Expand
astraldescent
Oct. 28th, 2011 07:58 am (UTC)
I wanna be the first to say I am glad you posted this here. I really think her pushing you for the fees was wrong- and I stand by my original thought, too, that she DID tack it onto the shipping and then tried to get double fees out of you anyways because she ended up with less than she thought.

I still encourage you to report this to paypal, though, if you haven't already. You definitely have proof of her blatantly asking for fees.
claytronic
Oct. 28th, 2011 09:00 am (UTC)
cheese n crackers thats ridiculously priced

maybe tracking cost a bit?
nnoitorah
Oct. 28th, 2011 09:03 am (UTC)
A check on the USPS website shows that the delivery confirmation (tracking) costs 70 cents. Last time I was staying in the US I also mailed a few packages and that's about what I paid for DC too.
(no subject) - claytronic - Oct. 28th, 2011 09:04 am (UTC) - Expand
(no subject) - nnoitorah - Oct. 28th, 2011 09:07 am (UTC) - Expand
(no subject) - claytronic - Oct. 28th, 2011 09:09 am (UTC) - Expand
(no subject) - nnoitorah - Oct. 28th, 2011 09:14 am (UTC) - Expand
(no subject) - breakspire - Oct. 28th, 2011 09:16 am (UTC) - Expand
(no subject) - claytronic - Oct. 28th, 2011 09:17 am (UTC) - Expand
(no subject) - animecat - Oct. 28th, 2011 07:19 pm (UTC) - Expand
(no subject) - astraldescent - Oct. 28th, 2011 09:18 am (UTC) - Expand
(no subject) - nnoitorah - Oct. 28th, 2011 09:24 am (UTC) - Expand
(no subject) - borderdog - Oct. 28th, 2011 10:12 pm (UTC) - Expand
(no subject) - nnoitorah - Oct. 29th, 2011 10:52 am (UTC) - Expand
(no subject) - breakspire - Oct. 28th, 2011 09:24 am (UTC) - Expand
duster
Oct. 28th, 2011 09:24 am (UTC)
I'm really glad you posted this, it'll help others on the suit market! And yikes, she was really squeezing you for money!

It's sad because from what I can see of that head, it's super cute. If she didn't have crappy business practices, a bad attitude, and a horrible track record, I'd considering commissioning her.
weirdmisty
Oct. 28th, 2011 09:29 am (UTC)
This seems completely awful to me. I have over-quoted shipping charges for products by mistake in the past, but when its happened, I was quick to inform the buyer of the calculation error and refund the difference, because it's just not okay to pocket that extra money for no good reason.
breakspire
Oct. 28th, 2011 09:29 am (UTC)
She may be keeping the extra shipping money to cover the paypal fees, especially since you mention to her in your email that artists factor the fee into shipping costs. Maybe she was confused by the USPS site and over-quoted shipping, then when she paid for it and realized the overage was about what the paypal fees cost, she decided to keep it?
conigliomannaro
Oct. 28th, 2011 11:38 am (UTC)
Still pretty dishonest.
(no subject) - breakspire - Oct. 28th, 2011 12:26 pm (UTC) - Expand
celestinaketzia
Oct. 28th, 2011 10:45 am (UTC)
Is she even serious with that box? I am appalled and surprised. My local post office does not really take kindly to boxes like that being used unless it's brown-wrapped. O.o
ljmydayaway
Oct. 28th, 2011 12:20 pm (UTC)
Really? The only time I've ever had a product box turned away is if it's a liquor/alcohol box.

Though, people really, REALLY should not use those boxes for shipping. They're not meant for shipping and are only 1/8th as thick as a standard shipping box. @ _@
(no subject) - breakspire - Oct. 28th, 2011 12:29 pm (UTC) - Expand
(no subject) - nnoitorah - Oct. 28th, 2011 01:33 pm (UTC) - Expand
(no subject) - ljmydayaway - Oct. 29th, 2011 12:21 am (UTC) - Expand
(no subject) - celestinaketzia - Oct. 28th, 2011 12:34 pm (UTC) - Expand
(no subject) - fenris_lorsrai - Oct. 28th, 2011 02:47 pm (UTC) - Expand
(no subject) - syrusb - Oct. 28th, 2011 05:42 pm (UTC) - Expand
(no subject) - sigilgoat - Oct. 28th, 2011 03:42 pm (UTC) - Expand
(no subject) - fenris_lorsrai - Oct. 28th, 2011 02:44 pm (UTC) - Expand
(no subject) - jakejynx - Oct. 28th, 2011 05:58 pm (UTC) - Expand
(no subject) - aerospiritual - Oct. 28th, 2011 06:04 pm (UTC) - Expand
(no subject) - celestinaketzia - Oct. 28th, 2011 09:47 pm (UTC) - Expand
(no subject) - aerospiritual - Oct. 28th, 2011 06:03 pm (UTC) - Expand
(no subject) - borderdog - Oct. 28th, 2011 08:14 pm (UTC) - Expand
koisnake
Oct. 28th, 2011 11:04 am (UTC)
I know some people tend to overcharge on shipping so they can use the extra funds to buy packing materials. In thiscase, no. All of these were obviouly household items.
snowhawk
Oct. 28th, 2011 12:20 pm (UTC)
Even if they -had- purchased new materials, a box from Staples and a roll of bubble wrap is no where near $20. And this is just recycled material. :/
(no subject) - koisnake - Oct. 28th, 2011 04:13 pm (UTC) - Expand
dreamerdragoon
Oct. 28th, 2011 11:16 am (UTC)
So wrong. I think everyone expects to pay a little more than the actual cost of shipping to cover handling, but $23 extra? You have been well and truly ripped off and I hope you can get a well-deserved refund on that excess.
karthegrax
Oct. 28th, 2011 12:11 pm (UTC)
Dear oh dear. This seller certainly seems to be making a name for herself around here. Hopefully this will be a simple - I looked at the wrong postage service and quoted incorrectly, here is your $20 back.
That might at least restore a little of her reputation.
(Deleted comment)
rileycostello
Oct. 28th, 2011 01:57 pm (UTC)
aghgh SO THIS WAS THE ONE FROM BEFORE

this chick has the worst business practices EVAR.

As a seller you just come to expect paypal fees, it's part of the privilege of using the service (just like ebay people expect ebay fees)!!

I'm sorry you had to go through this, this girl is the queen of passive agressive bullshit... it's a shame cos that's a cute head.

She needs to REALLY REVISIT HER BUSINESS PRACTICES.
marus_puppy
Oct. 28th, 2011 02:09 pm (UTC)
"But if it makes you feel any better I can just change the price of shipping, if I would of known the fees were going to be a problem I would of just tacked extra onto the shipping."

I don't have the words to describe how much that rubs me wrong. At that point, I probably would've demanded my money back.
nnoitorah
Oct. 28th, 2011 02:30 pm (UTC)
I think I might be partially to blame with that one. I did say that usually you'd include it in the price and/or shipping - though I was saying that as an artist who mainly deals in fees of a few $. :/
(no subject) - marus_puppy - Oct. 28th, 2011 02:47 pm (UTC) - Expand
(no subject) - borderdog - Oct. 28th, 2011 08:20 pm (UTC) - Expand
(no subject) - sepp - Oct. 29th, 2011 08:17 am (UTC) - Expand
(no subject) - marus_puppy - Oct. 30th, 2011 01:04 am (UTC) - Expand
obsidianwolfess
Oct. 28th, 2011 02:55 pm (UTC)
A $400 head/tail and she's complaining about losing $17 to paypal fees? Talk about being petty. Fees are a cost of doing business online, and she needs to realize that.

Also not a fan of her passive aggressiveness towards the buyer. "If I would of known the fees were going to be a problem I would of just tacked extra onto the shipping." Looks like she did. Terrible.
lackoflollies
Oct. 28th, 2011 03:20 pm (UTC)
Yup. Never doing business with her.
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