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Advice about a slight issue

I need some advice about a situation I'm in. I don't care to name the person just yet, seeing as how I don't feel it has quite come to that point yet. But here is the issue.
I sent a paypal payment on September 9th for a plaster mold.

The person emailed me on September 16th, letting me know that they would be sent out on Monday. (Sep. 19) I did not receive anything at that time.

I inquired again on Oct 5th, and they replied telling me they would get the tracking info to me asap.

I waited patiently, only to get an e-mail on Oct. 11, telling me that the senders significant other did not send out the packages as they had asked. They say they will ship it out asap. I have since sent two more e-mails inquiring about the mold, but have gotten no reply.

It is a day past the paypal dispute time, so I'm wondering what I should do.  I feel as if I have been given the run around and no I am at a loss. This is the second poor experience I've had with paying for something and not getting what I paid for. If I missed anything, let me know. If the name of the person is strongly requested, I will give it out. I can also get any screen caps if necessary.

Edit: I got a tracking number in my e-mail just after I sent this in. However, it doesn't work for some odd reason. It looks like it was sent on October 15th. I don't see how it wouldn't have been received by now, nor why the tacking number won't work. I will be stopping by the post office to see if they can possibly tell me anything. (Which I somehow doubt. I also don't blame the seller in the least if the post decides to mess up.)

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( 1 comment — Leave a comment )
syrusb
Oct. 27th, 2011 03:50 pm (UTC)
I would send the seller another email letting them know the tracking number doesn't work and you want to see the receipt from shipping the package. I would state I was feeling not at ease over the lack of communication and stalls they've put you through for this transaction. I would let them know you've started a beware here and perhaps point them to the post, but note that you have not given name/company information yet and would like to resolve the issue without going that far.

It seems odd the tracking number would be invalid, but I believe I've heard of that situation happening before.

In regard to shipping, sometimes things do get lost or turned around and it takes an extra week or so for it to turn up or return to sender. Taking the invalid tracking number to your post office might help, or you could call the USPS 800 number and see if a rep there can shed some light on the situation.
( 1 comment — Leave a comment )

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