?

Log in

No account? Create an account

Previous Entry | Next Entry

Being Ignored.

This isn't a Beware as much as it is calling attention to blatant ignoring of a paying customer. Papaya's an amazing artist, don't get me wrong, and a really nice person. I'd just like this situation resolved, after six months of waiting, four months lacking of any communication whatsoever outside of short conversations at conventions, and recently, outright disregarding any messages at all.

<lj-cut text="Details">
You guys have probably seen her around. http://furaffinity.net/user/papayafruitsushi
I'd hate to give the wrong impression here. Again, all I'm hoping to do with this is bring attention to the situation, get some input, and get it resolved easily.

Back in February, Papaya posted an FWA thread for badge commissions, and I jumped onboard right away (I'm Toraie).
After the conversation there, I sent a PM through FA detailing the character, commission, etc., which was replied to promptly.
I wasn't able to pay until the week after, and I let her know. After she claims here to have sketches, I go ahead and pay right away.

FWA comes and goes, and I don't get a chance to talk to her, but having to deal with college and many other things, I don't get in touch again until right before ESG (bottom email), where I only hear from her that she's left all commissions back at home, and that she'd try to find them before too long. At this point, having waited a good three months since I paid, I barely want it anymore. Sometime in June (top email), I remind her through email, because she'd explicitly stated all contact was to be through email and not FA notes. No reply.

And then it's time for Megaplex. I caught her for a few moments there, and Papaya told me it was in her room, and that she'd get it to me before I left. I left without hearing anything from her, though.
A few days after that (per her journal saying she was busy and needed a few days), I send another email (bottom) giving a day that I'd like a reply by. I've already paid, so I really should be able to do this. No reply.

The following week, another one (top email). Nothing. All I'm seeing are journals saying she'll be in touch with commissioners soon.

And finally, I leave a shout on her page asking if she still uses that email for business. It's a fair question, but it got shoved off before it got replied to, and then others' commissions start getting posted.

I can understand slowly working through commissions, but failing to answer simple questions like in my emails is unprofessional.
I'd like to emphasize the absolute lack of communication here - surely, if you've got the time to post a commission, much less be working on it, you have the time to fire off a quick yes/no email.

It's not about the money here, though I would like it back rather than having the commission finished. I'm just leaving a public notice here, because private communication sure isn't getting the job done.
</lj-cut>
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 7 comments — Leave a comment )
millislim
Sep. 12th, 2011 08:27 am (UTC)
Agreeing
She should message you back. During the original commission communication did you two finalize a completion date?
tijgerhuis
Sep. 14th, 2011 04:14 pm (UTC)
Re: Agreeing
Well, it was a badge commission offer for FWA (see linked forum post), so originally I expected to see something by then.
skanrashke
Sep. 12th, 2011 05:02 pm (UTC)
Send her a note on FA. She stayed with me in my room at FWA and I can tell you she was working on badges(She had a bigass sheet of them), if that makes you feel any better.

But yeah not eher if her email isnt working or something.
papayafruit
Sep. 13th, 2011 10:03 pm (UTC)
The FWA Badges was a huge mix up on my end, with moving and work getting in the way. Its not that I was ignoring you I have just been that busy with work and out of town a majority of the time. I wouldn't have known bout this entry until a friend told me.

Anyway I went through my email and I havent gotten anything from you recently, But if you want a refund all you had to do was ask, Im more then happy to refund you then have you wait any longer.
tijgerhuis
Sep. 14th, 2011 04:20 pm (UTC)
No, I understand the work and moving and all that. The only ways I've tried to contact you were through FA and that email you gave me originally, but if you haven't gotten anything, then blame it on technology or something~

I'll take the refund, then. Perhaps it'll come back to you when things are more stable; I just made this entry because I didn't know what was going on. Hope things are going well currently, though!
papayafruit
Sep. 17th, 2011 07:38 am (UTC)
Life is crazy on my end lately, once I graduated its been all bout work (Being an adult sucks). Ill go through my Emails again to get in contact on that refund. I can't remember your paypal addy. So once I get that I can send you the money back asap :D!
(Deleted comment)
tijgerhuis
Sep. 5th, 2013 01:40 am (UTC)
Honestly, it's been 2+ years since the promise of a refund, and this has happened often enough to where I now offer amateur artists half up front and half on either completion or progress. Professionals I can trust to do the work, but there aren't many in this fandom. I've mentally shut this case and learned my lesson. It's not a personal thing, just an unfortunate incident that I hope isn't repeated.
( 7 comments — Leave a comment )

Profile

A_B icon
artists_beware
Commissioner & Artist, Warning & Kudos Community
Artists Beware

Community Tags

Powered by LiveJournal.com