Rumbrave (pleasenottoday) wrote in artists_beware,
Rumbrave
pleasenottoday
artists_beware

Advice: PayPal and Unauthorized Funds

Edit: I followed PayPal employee snapcat's advice and brought it up to the commissioner. They said there was an issue with the bank and resolved it from there. Thanks for your time and advice, everyone!


Greetings, everyone.

On August 9th, I received an email from PayPal. My real name and the commissioner's email are replaced with X's.

Hello X,

It has come to our attention that you may have received potentially unauthorized funds in your PayPal account. We have initiated an investigation into this event. In the meantime, we have placed a temporary hold on the funds in question until the investigation is complete. This temporary hold will show as a deduction in your available balance. In the meantime, you are free to continue transacting using your PayPal account.Transaction Date: Jul. 16, 2011 11:45:12 PDT
Transaction Amount: $30.00 USD
Payor's Email: xxxxxxxxxxxxx@xxx.xx
If you have questions, please reply to this email.

Thanks,

PayPal




The transaction was for two digital colored sketches, if that is of any significance. There are notes documenting the commission's reception: one asking for a small change and another thanking me. These can be provided upon request.

This is my first issue with PayPal, and I am uncertain about what to do. I've emailed them twice asking for clarification (once on the same day, and once on the 16th), but have received no response. I know it has yet to even be 20 days, but I am getting nervous and I know nothing about what happened. I searched around for some answers and did not come up with much useful information. However, from what I gathered this issue sounds like it is on the client's side (correct me if I'm mistaken on this) and that I'm likely not to see the funds again.

I'm sorry if the solution is obvious. I would really appreciate some advice and people here tend to be quite knowledgable. Thank you!
Tags: advice for artists, advice for commissioners, paypal
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