WHO: Neemeister neemeister.deviantart.com
WHAT: $85 two character commission.
WHEN: Beginning of May/June 2010 until now.
The exchange. She asked me about some details about the story and my characters, so my replies are omitted for personal reasons.
I paid for a commission in June 2010 of two of my characters. In the beginning, the transaction went smoothly, but she required payment upfront. This was fine with me, I've done it before with good results. Since she was going through a tough situation I made the mistake of sending the full 85 USD to her account instead of half/half, which she said would be alright. Everything was fine, I was really excited about this commission.
Almost three months go by and I don't get any progress. I understand that she had other commissions before mine so I wasn't really worried at this point. I sent her a message inquiring the status. Since she wasn't on dA very often. the exchange spanned from Aug 30th to Oct 1st. I omitted some unnecessary stuff, hope that's ok.
The changes requested was for one of the characters who I redesigned.
She went silent for a while, and closed her commissions in December. I was going to ask her about the commission again, but saw her reply to someone else's inquiry on her commission journal saying she intended to get to them. Reassured, I forgot about the commission. Until April/May of this year. I was a bit frustrated at this point. She stopped uploading to her dA gallery. It wasn't the time that got to me, it was the lack of communication. I sent a reply on her dA journal.
And it was hidden.
By now I'm getting bad vibes. I can understand hiding the comment but she didn't even reply. Irritated, I sent a note to another of her customers. I took out her screen name for privacy reasons. But it looks like I'm not the only one who hasn't received art from this artist.
Doing a search on her screen name, I found some accounts on different websites, one that was last visited in July of this year. So I don't think she's out of internet.
I sent her another note asking for the status of the commission and it sits unread in my inbox. I'm rather upset that I had to come here in the first place because this started off so promising. I don't want to assume the worst, but it appears that she's been recently active on other sites which isn't a good sign. I'm thinking of issuing a chargeback since I paid with a credit card, but I think too much time has allotted since the initial transaction.
I will happily mark this as resolved if she gets in contact with me again, but right now it seems unlikely that I'll ever get the art. =/