WHERE: I commissioned them through Tapestries
WHAT: It was a large picture of 12 chibi-style red pandas (and 1 regular panda) having a Panda Pool Party
WHEN: I commissioned the piece at the beginning of june.
EXPLAIN: At the beginning of june, I commissioned Khait. She wanted the full payment before she was willing to start. Immediately, she began to pester me heavily for payment, saying she wanted to start it and on the 18th, I was able to pay her. After a few weeks of inaction, I started to ask for updates, sending a quick note every few days, as she seemed very eager to work yet there was nothing coming. I eventually received a rough sketch and then some lines, but it was harder and harder to get any progress.
Finally, at the beginning of august, during an emotional fit, she decided she didn't want to do it anymore and told me she was dropping me as a customer. A week later, as there was no refund, I asked where one was and was told that, not only am I not getting a full refund, but that I am going to have to wait until september. They haven't told me how much money I am getting back from what I paid, but I get the feeling it won't be much.
And asking for the specific date on which I'd get my refund led to accusations of wherein I was asked if I 'felt big for attacking a woman' and that I was 'shaking her down'.
This whole thing has been an ordeal and although they say they aren't going to do art anymore, they've done this before but when they've needed money, they've looked for people to commission, so I feel that putting out this warning about my situation is needed.
Am I wrong for wanting a full refund, seeing as they decided to cancel my commission and haven't done much work on it?