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Refunding System?

Hello, everyone.

I decided that commissioning is just not for me and admittedly say that I cannot plan my time well enough to take commissions. Unfortunately, when first opened fursuit commissions, I was sent MANY orders and I felt guilty for turning them all done. Because of this, I have a huge load on my plate that I still need to finish.

I am in the process of refunding several (most) of these clients and I wanted to ask you all a question. Since I do not get paid a lot (I have a dead end job) and don 't get many hours each week (barely part time), I can only send out about $40-50 each pay check. Fortunately, I am getting hours so this will surely increase.

In my system, I go down a list of people to refund in increments. For example, person A gets refunded this week, person B gets refunded the next, Person C the next, then back to person A to start the cycle again. Keep in mind I do get paid biweekly.

Is this a good system? I want to be fair and refund everyone a little at a time rather than make them all wait for one person to get completely paid off until I even start on them.

I have one or two commissioners that don't seem to like this idea. What should I do? If you were in my position, what would you do?

Also, I really, really hate to say this, but to avoid any drama, I'd love to avoid any lectures on how "oh Koisnake, look have you done" or "Koisnake, you are a terrible humanbeing for taking on this much you should be ashamed of yourself". I already know I am a horrible human being for getting over my head with this and not keeping on top of things so I would be grateful if I wasn't reminded, haha. :)

Thank you!

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Comments

( 37 comments — Leave a comment )
fenmere
Jun. 13th, 2011 07:06 pm (UTC)
That's a tough spot. But I think your system is professional and matches what is often done in the world of larger business (when they don't declare bankruptcy, and then no one sees their money).

I would suggest telling the customers that have complained what your situation is and why you are doing it the way you are doing it. They're getting their money back. They don't really have room to do more than complain a little.
fenmere
Jun. 13th, 2011 07:09 pm (UTC)
And if they complain further, remind them of what your system is, what they have on their account and let them know when they can expect their next check.

Stay super professional about it and they'll be satisfied in the end. Also, it'll be harder for them if they choose to try to litigate (which I doubt will happen). By having such a good system, you're doing a lot to protect yourself already.
koisnake
Jun. 13th, 2011 07:18 pm (UTC)
I'm glad you think my system seems professional and good. That's a relief, haha. And cool to know I'm not the only one who does it.

I tried my best to be as professional and sweet as possible on explaining the situation, so I just hope the people who are a little iffy on the subject may understand.
celarania
Jun. 13th, 2011 07:12 pm (UTC)
I find this system a little confusing personally. Unless you took on huge orders in the hundreds of dollar range, why not just send person A their $30 or whatever and get them out of your hair? If you have a handful of people you couldn't repay in one paycheck, then you might do that in they cycles that you talked about, but there's no reason to do that for the smaller commissions.

My potential issue with this system is that you'll end up owing everyone something like $10 which is a lot easier to blow off, and there are less options available for dealing with it. What I would do is refund full commissions when possible so if something happens you still have the option to refund or complete Person K's commission. (You know what I mean, something comes up and you need $50 that week, you might be able to just finish up a commission rather than refund it.)

Generally the simplest solution is the best one. It's a lot easier to handle a mistake if you only have to deal with a few people, rather than your whole list of commissioners.
antoj
Jun. 13th, 2011 07:20 pm (UTC)
the OP says "fursuit commissions" so I am guessing its a lot more than $30 payments.
(no subject) - celarania - Jun. 13th, 2011 07:21 pm (UTC) - Expand
(no subject) - koisnake - Jun. 13th, 2011 07:21 pm (UTC) - Expand
(no subject) - celarania - Jun. 13th, 2011 07:25 pm (UTC) - Expand
(no subject) - koisnake - Jun. 13th, 2011 07:31 pm (UTC) - Expand
sigilgoat
Jun. 13th, 2011 07:17 pm (UTC)
I think refunding them one at a time is a good idea. It makes it a little less confusing for everyone, and for some reason, people prefer to have ALL of their money later, than a little of it now.

But no matter what, you're refunding them and they really have nothing to complain about.
koisnake
Jun. 13th, 2011 07:22 pm (UTC)
I definitely agree. I wish I could refund a customer(s) all at once or at least half, but my job sadly isn't paying me enough.

Yes yes. Things may be moving slow, but I am definitely happy to say I am refunding my customers every month for sure.
(no subject) - holydust - Jun. 15th, 2011 01:15 pm (UTC) - Expand
snowyedges
Jun. 13th, 2011 07:55 pm (UTC)
Your system seems like a good option, but I would honestly ask your commissioners up-front what they would prefer (some now some later, in full a few months down the road, etc), maybe?
For full payments make it clear that you can't pay them all of their money RIGHT NOW, but if they wait however long you can put aside a certain amount each month and then pay them back in full whenever you have the full amount set aside. People will probably be a lot more understanding than you think, so maybe make your situation clear to them and go with the option that's easiest for both you and your commissioner(s)?

I'd also suggest keeping a log and screencaps of how much you paid back, when, and to who to avoid confusion and (not saying it's gonna' happen, but to cover your behind and make sure) to avoid people trying to say you didn't ... pay them back what you did.

I probably worded this funny, I'm not used to giving advice on here. Sorry~.
koisnake
Jun. 14th, 2011 01:47 am (UTC)
Ah. Good idea! I think I'll definitely ask them for their opinion and see what I can go from there. I know a good amount of them are in favor for the system, but it's best to double check.

And not a bad idea. I like the idea of setting aside some money every month so when they finally do get their refund, it's nice and big, haha.

No, I understood this. Thank you so much for your advice!
fenrirs_child
Jun. 13th, 2011 11:43 pm (UTC)
I'll trade you! My people due refunds won't even respond :P

But on topic, I'm thinking you're doing what's in your means, and that's about the best you can do. Though if you do get more hours, you should try to pay more to the people who have been waiting longest first, make sense?
koisnake
Jun. 14th, 2011 01:48 am (UTC)
Yes, let's trade, lmao!

Definitely =D The more hours I get, the bigger the refund installments will be and the more often I can send them out.
(no subject) - fenrirs_child - Jun. 14th, 2011 01:58 am (UTC) - Expand
(no subject) - koisnake - Jun. 14th, 2011 02:01 am (UTC) - Expand
(no subject) - fenrirs_child - Jun. 14th, 2011 02:19 am (UTC) - Expand
creative_excess
Jun. 13th, 2011 11:46 pm (UTC)
I can't decide if it would be a good move or not, but--maybe you could pay the complainers up front and then continue paying off the other folks who were okay with getting their incremental payments, since they've already shown their willingness to wait? (This is assuming that the non-complainers are actually fine with the current system, and aren't just inwardly grumping.)
koisnake
Jun. 14th, 2011 01:50 am (UTC)
I know I had to do this for a few customers (pay upfront since they were 'complaining'). But spiffystuff mentioned, it's unfair to the people who are actually patient. Some may be totally cool with it, but I don't want to 'punish' them for being patient and sweet with me.

As for the actual system, I think most people are ok, but some are iffy as in how soon they get their payments.
(no subject) - creative_excess - Jun. 14th, 2011 03:03 am (UTC) - Expand
spiffystuff
Jun. 14th, 2011 12:44 am (UTC)
If I may ask, exactly how many people are you paying back? I'm curious because, with your system, it effects the length of time any single person goes between payments a lot.
Also, you say you're paid biweekly, I'm a little confused if you mean twice a week or every two weeks?

Depending how many people are waiting, you might be better off pooling the money and then giving them all 1/x'th at the same time. Maybe once a week, maybe once a month, whatever makes most people happy.
I'm not really keen on the idea of making the patient people wait longer to pay the complainers first, IDK. Might be easier on you but it's kinda "punishing" the patient ones.
crisis_the_hat
Jun. 14th, 2011 01:44 am (UTC)
I'm just gonna jump in here and say-
Bi-weekly is every two weeks. (Though if there was a job that paid twice a week a fair amount, I'd like to hop on that bandwagon!)
Re: I'm just gonna jump in here and say- - spiffystuff - Jun. 14th, 2011 03:42 am (UTC) - Expand
Re: I'm just gonna jump in here and say- - spiffystuff - Jun. 14th, 2011 02:24 pm (UTC) - Expand
Re: I'm just gonna jump in here and say- - koisnake - Jun. 14th, 2011 02:56 pm (UTC) - Expand
Re: I'm just gonna jump in here and say- - spiffystuff - Jun. 14th, 2011 03:03 pm (UTC) - Expand
Re: I'm just gonna jump in here and say- - koisnake - Jun. 14th, 2011 03:11 pm (UTC) - Expand
Re: I'm just gonna jump in here and say- - ithinkdirt - Jun. 16th, 2011 03:19 am (UTC) - Expand
(no subject) - koisnake - Jun. 14th, 2011 01:52 am (UTC) - Expand
(no subject) - hollenheist - Jun. 14th, 2011 10:18 pm (UTC) - Expand
(no subject) - koisnake - Jun. 15th, 2011 01:53 am (UTC) - Expand
( 37 comments — Leave a comment )

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