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Warning: Larka/Heartlesswyvern (UPDATE)

ETA: Larka returned and has internet connection, apologized that the commission is taking too long, and promised me to pay me back and finish the commission free of charge, according to her comment to this entry. Thusly, everything's resolved

WHO: Larka/Heartlesswyvern

WHERE:
http://www.furaffinity.net/user/larka
http://heartlesswyvern.deviantart.com/

WHAT: a full colored, BioShock-themed digital commission with two characters and a complex bg

WHEN: February 2010 and current

PROOF:

Unfortunately, I don’t have screencaps of the Paypal receipt or the FA PMs (the PMs were deleted due to some FA hack incident), but as far as I remember, the pic cost $20. I do, however, have some screencaps of a few PMs sent to her on DA and can certainly explain what happened

February 28, 2010:
I paid her $20 for the pic

March 6, 2010:
I've watched her starting on the pic on Livestream, and all was fine (though she did take a break from it). I asked her to work more of it tomorrow and she agree

March 12, 2010:
Here’s the pic’s current state (as retrieved from one of her journals on DA) http://i39.tinypic.com/k6kvk.jpg

Since then, I’ve been contacting her on MSN, asking if she’s working on the commission and her response is “Yeah, I’m working on it.” Unfortunately, I still hadn’t got the finished version of the drawing since the updated one

March 13, 2011:
a year later, I’ve sent her a PM on DA regarding my commission since several months have passed




Unfortunately, it’s read and ignored. Weird

March 22, 2011:
Since 9 days past and the note is left unanswered, I’ve sent her another PM, but only this time, I politely asked her to either finish the pic altogether or refund if she didn’t had it finished (ignore the fact that I wrote $32 instead of $20 in the PM)



The response:


My reply:


So here am I am, keeping my fingers crossed for it to be finished for good... but I haven't heard from her since then. She hasn't been on FA or DA since April 30

I know she has a busy time moving to a new house and has no internet, but I really don't wanna be left screwed over



EXPLAIN: I’ve known her and adored her art for a long time, but I’m not too happy about her taking too long on the commission I paid $20 for and not finishing it (though she did finished two other commissions I paid for, which is good).

Usually, I don’t mind having mildly tardy/late commissions and I always remind artists the pics I paid for (heck, I waited, like, nearly two years very patiently for one artist to finish a commission and got an extra pic to make up for the long wait), but having to pay $20 for a commission and waiting for a year without the final product? I’m... quite bewildered

So Larka is quite tardy on the commission updates, implied that she’ll get around working on it (as I politely told her on IMs), and sometimes ignores PMs (regarding commission updates) after reading them (methinks she’s a little tough to contact via PMs). My deepest apologies for not having enough screencaps

On different note to Larka: I deeply apologize for making this AB complaint about you, but I still haven’t received the final version of the commission that you promised you’d get around to. Whether I actually got the final product or not, whether you refund $20 or not, I probably won’t be commissioning you again. Sorry :(

please note that that this was NOT an attack on Larka and her artistic reputation. I honestly didn't mean to do so, and yet she's angry at me for this and mentions that I've disrespected her. What she said about me was a lesson to me to not start drama like this anymore
Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.
https://artistsbeware.info/

Comments

( 22 comments — Leave a comment )
stormslegacy
Jun. 10th, 2011 05:47 pm (UTC)
Was there a deadline agreed on by both parties here? At that price, it may be that she expected it to have an extremely flexible deadline. I'm not commenting on the price or worth etc beyond stating that generally, full color pics of that scale and caliber, delivered at a reasonable time are much, MUCH more than that. That does not give her the right to screw you at all (of course), but it may explain the delay.

It's her fault entirely for setting the price that low, and if I were her I would have refunded long before it reached this point. I can sympathize with her position, it's an easy mistake to make, but that doesn't remove responsibility. I've worked with you myself so I know you are a good, patient person to work with, I'm sure it wasn't anything on your end. =3

On a side-note,having just moved house myself and having issues with internet connection at home (I'm posting from work on my lunch break) it can take a while to get your life back together after a big move. Not being online since April 30th doesn't seem crazy to me at all...it's the same boat I'd be in if it weren't for a lenient boss and a lack of internet filters at work. I'm at about 3 weeks of limited internet use and counting myself.

While the warning is deserved, I wouldn't write her off entirely for this, as it honestly is a common beginner's mistake to price that low and then "lose inspiration" (at the point you realize you're working for pennies per hour) and hopefully she is someone who does it once and grows out of it. Ideally, she refunds you when she gets back and learns from it. I hope it gets resolved.
latiro
Jun. 10th, 2011 05:52 pm (UTC)
I absolutely agree that she did undercharged a complex commission far too much and when she get back on, she'll realize it's not a good idea to undercharge something like that for $20 and she'll fully refund me

I do hope this issue gets resolved, too
latiro
Jun. 10th, 2011 05:53 pm (UTC)
also forgot to mention, I can't if there's a deadline agreement or something (but I don't think she and I had one)
celarania
Jun. 10th, 2011 07:50 pm (UTC)
Thank you for putting everything so much better than I could.

It seems like she's willing to work with you, so I wouldn't worry too much yet. Once it seems like the artist is around more I'd ask her when you might expect a refund or the finished picture. I think having a deadline on that will really put your mind at ease.

It seems like the artist is generally willing to work with you so I'm hopeful this will be resolved happily.
wannabejafa
Jun. 11th, 2011 01:02 am (UTC)
Actually, I'm surprised to see this here.

She has been a friend of mine and I commised her for $25 for a picture last year. It was for a Christmas gift and I was promised it would be made up in time for Christmas.
It was not actually done, and time rolled on. We agreed upon something else instead for myself and she said she would get right to work on it.
She disappeared completely a little while ago, and I've heard nothing more, so yeah... Sorta in the same boat as you, just not as longer wait.

Kinda a shame, because she was a good friend and I'd commissioned her before with no issues whatsoever, but things this time just went sour FAST.
latiro
Jun. 11th, 2011 02:20 am (UTC)
I feel your pain, dude :( but maybe when she gets back online, things would be resolved enventually
holydust
Jun. 12th, 2011 07:06 am (UTC)
All artists experience art block, and some of us suffer it for a great deal longer than others; however, if you experience it for a longer period than others, you should be even more willing to be gracious and understanding to your clients.

I actually had someone pay me $30 for a commission around 5 years ago, and I lost my inspiration and disappeared off the face of the earth. I've completely lost my ability to find them and I have tried, but I would never act like it was their fault. I still feel horribly fucking guilty about it every time I remember it, because this was another artist I looked up to greatly. I'm still hoping I can find them...

I guess I'm digressing, but my point is, it's not THEIR fault, it's mine. I really hope this girl understands that it's not her client's fault that she's had a bit of trouble with her muse. She has no right to act so flippant about it. Hopefully she comes back and is able to get things done or at least talk with the OP about her troubles. :(
(Deleted comment)
latiro
Jun. 13th, 2011 08:37 pm (UTC)
Re: This is uncalled for.
this makes sense why you didn't get on to refunding, working, etc., but the pic is coming nicely and the details are lovely and I can't wait for the commission free of charge and the refund

also I'm deeply sorry for posting about you here, I'll make sure I won't ruin your reputation like this again

also, welcome back, Larka!
hamburger
Jun. 13th, 2011 09:05 pm (UTC)
Please let us know when you want this marked as resolved.
latiro
Jun. 13th, 2011 09:41 pm (UTC)
as soon as the drawing is done and I get refunded, I'll let you guys know ;)
(Deleted comment)
hamburger
Jun. 13th, 2011 09:11 pm (UTC)
Deleting posts is not allowed in this community.
latiro
Jun. 19th, 2011 05:11 am (UTC)
is it alright if I remove the beware text part (though not the whole post) so she doesn't get mad at me anymore? (besides it's resolved anyway)
hamburger
Jun. 19th, 2011 05:21 am (UTC)
Unless she's being angry at you somewhere outside of here... it seems she's okay now?
latiro
Jun. 19th, 2011 05:25 am (UTC)
I think she's angry at me on some site, but on DA she seems to be calm when pming me with the finished commission
hamburger
Jun. 19th, 2011 01:24 pm (UTC)
'Some site'?
latiro
Jun. 19th, 2011 03:37 pm (UTC)
I'll pm you about it
kayla_la
Jun. 19th, 2011 06:04 pm (UTC)
Is she bullying you?

You honestly shouldn't let her guilt trip you about making an AB post when she wasn't communicating with you. That's not your fault. Your concerns were perfectly valid and she needs to man up and deal instead of sending her friends in here and leaving passive-aggressive comments about 'smearing her reputation'.

It is not your responsibility as the customer to root around for all sorts of alternative contact, it is her responsibility to keep you informed and she failed to do so. Her and her friend's attitude I have seen here combined with the idea that she may be talking bad about you on other sites, and that her immediate response here was to demand you delete the post has kind of made it a valid beware in my head, and I'll be remembering her name. But it won't be anything YOU did. If it had been left at her going 'My bad, I'll fix it!' it would be different.

Please don't let someone make you feel like crap after THEY handled things poorly and you merely reacted after being left in the dark. I'm pretty irritated that now you feel like you should never use AB again or that you did something wrong. You really didn't.
latiro
Jun. 19th, 2011 02:09 am (UTC)
Re: This is uncalled for.
to be dearly honest, I always feel guilty making A_B posts about artists who I admire (due to overdue commissions, lost contacts, etc.) and I will vow to myself to -absolutely- NEVER do this to make them as "horrible people" EVER again

I'm deeply sorry for making this post about you, once again
hamburger
Jun. 13th, 2011 09:04 pm (UTC)
While I understand being upset, I can assure you that it takes more than just a single post here to ruin a reputation. Especially considering that you came here to calmly share your side and resolve things with the buyer, I feel you'll be fine.
(Deleted comment)
stormslegacy
Jun. 15th, 2011 06:35 pm (UTC)
If it helps, aside from you, lati and the mods there's only a couple comments on this entry. Either no-one's read it or people didn't know what to say. Notice there's no "ZOMG THAT'S AWFUL" posts. That's because your situation is understandable, though still something to be warned about for now. I for one, took it to be a temporary thing, and I'm one of the 3 or 4 of the commentors on this entry. Compare this entry to others and you'll see you have very little to worry about. =3 Glad to hear it's on its way to being resolved.

Heck, I only looked again 'cos I was looking for something else and was curious about the boom of comments from 3 to 16.
wannabejafa
Jun. 15th, 2011 07:17 pm (UTC)
As the others say, a single post on the community doesn't worry people unless it's a massive problem. In this siutation, its sort of a first appearance and while it may get a little attention, its not enough to ruin a reputation as an artist.
Now, if say there was a large number of posts chiming in the same situation, that would be an alarm bell for people. Believe me a frenzy here is easily seen with several artists who've appeared here multiple times for bewares and A) Don't post or B) Don't attempt to resolve anything.

However, the main thing is, you became aware of it, and came in, calmly posting your side of the story and wanting to resolve the issue. If anything, that helps your reputation, cause it shows that yes, you might have had some troubles, but you acknowledge them and want to resolve it. Many of the bewares I've read here, go up, the artist never bothering to touch base and/or completely ignoring the issue.
To actually step up, admit fault and give a clear explanation why, it takes guts and if anything, it proves how dedicatied you are in my books as an artist.

So yeah. Even if the posts are saved, if someone happened to search you up later, they would see you have resolved it in the past and others would know that you are one of the better artists that if this sorta thing pops up, you can be talked with to resolve it. :)
(Deleted comment)
holydust
Jun. 18th, 2011 10:04 pm (UTC)
Don't worry. A lot of us worry about making it here someday, but if you're worried about it, chances are it won't be a big deal. Long as you pop in and say "hey, here's what's up" and make things right, it's no more than a blip and no one will remember it in a week or two. :)

In fact, some artists have gained business from handling a post here with good graces.
( 22 comments — Leave a comment )

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