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Avsun Mascots

Who: Avsun Mascots

Where: http://avsun.livejournal.com/   http://avsun.deviantart.com/   http://www.furaffinity.net/user/avsun/

What: Foam head base of a toothless look-alike (without the newt features).

My side of the story: I had sent a question e-mail about a foam head base on September 14th, got it worked out and a quote for 125$ on the 15th. I sent them a down payment on September 15th 2010, they had confirmed that I had a spot on the list. On September 17th 2010, I sent them the rest of the payment seeing as how communication was still good. They said they would have it done "around next month." So I assume that meant by the end of October to mid November some time, perfectly fine by me.
On the 18th, I got a mass e-mail about a new paypal address to send money to, but had already sent my money to the first. They said in the e-mail this would be fine. I heard nothing from them until October 3rd. This was another mass e-mail, only this time about mass e-mails and how we are not to reply to those. I hadn’t heard anything from them until I sent an e-mail asking them about the status on November 8th.
Got reply on the 9th with a picture of the head concept and saying they moved on with the project anyhow. They had mentioned getting glass eyes, which would in turn have me send them more money. Turns out this fell through and I did not send them more money, so they were going to stick with the regular toony eyes I opted for in the first place.  
A few e-mails went back and forth and communication was fair until December 21st, which was only them replying to the LJ comments I posted on one of their posts. This was them giving me their phone number, yet again. I waited patiently, attempted to call them once or twice without being able to connect through.
I sent them another e-mail on February 5th 2011, asking them about my commission, it being far past due. I got no reply. I send them another e-mail on March 1st, asking yet again. I have yet to hear from them.

I never got any e-mails explaining the delays that others have gotten, so I have been left entirely in the dark. I have filed a dispute through paypal, though it is indeed too late. It still gives them record that this person is not providing product for payment. I also called paypal, asking them what could be done. They have told me that there is an “internal investigation” going on for this person, seeing as others have filed as well. Seeing as others have filed, the gentleman on the phone had told me that it MAY be possible to get my money back due to their track record. I honestly doubt I have much of a chance to get my money back in any way, but I will certainly be trying.  

Proof: http://www.flickr.com/photos/62066370@N02/

Edit: I broke up the paragraphs to maybe make it easier to read for some people.

Community Tags:

Artist's beware has moved!
Do NOT repost your old bewares. They are being archived.


( 46 comments — Leave a comment )
Apr. 24th, 2011 03:29 am (UTC)
They had mentioned getting glass eyes, which would in turn have me send them more money. Turns out this fell through and I did not send them more money, so they were going to stick with the regular toony eyes I opted for in the first place.
So if I'm reading this right... you initially ordered toony eyes. They claimed that you had to send them more money for a feature you didn't even order? What? That's not how it works!

These guys seem to be one massive horror story judging by all these posts. It's good Paypal is on this! Good luck getting your money back!
Apr. 24th, 2011 02:46 pm (UTC)
They were trying to get me to get the resin eyes over the toony ones, claiming they think it would look better. which is might, but I had already paid for the toony eyes and then they wanted another 25$ for the resin eyes. Either way, its still not right. They had told me Monoyasha denied their request for the resin eyes, so I did not have to send them more money and that the money I sent for the toony eyes in the first place was just fine.

However, after getting a set price and me having already paid them in full, I don't think it was right of them to continuously offer me other things to get more money. Not to mention, its as if they were doing it to keep me off their back about getting it done. They never once mentioned how late the head was, just that "We will send you updates soon!" sort of lines.
Apr. 24th, 2011 03:35 am (UTC)
I really hope Paypal pulls through for everyone. It's so upsetting it even got to this point, but maybe this will finally settle things.
(Deleted comment)
Apr. 24th, 2011 02:48 pm (UTC)
I broke it up some, is it easier to read now?
Apr. 24th, 2011 04:03 am (UTC)
You know what bothers me the most about all these posts against this studio?

From flarveon on the last post about them: "I noted them just this morning on FA to see if they would respond, and I got an almost immediate response to my idea with a quote and how to pay :/"

I didn't think her comment received enough attention. So apparently, they're not only still open for commissions regardless of everything that's been going on recently, they've also being quite prompt in replying to quote requests the same day people contact them. What happened to their crappy internet connection? Seemed to work fine when they thought they'd be getting some more money.

I think that's proof that their studio and business is nothing but a scam. They put out a couple of examples to draw attention to themselves and make it look like they're being productive. They claimed to be "Professionals." They claimed to be "Cheap." They used all the right words to bring in business, yet they have nothing to show for it months later. And while their studio is now under fire for not finishing projects/issuing refunds/communicating, they're still trying to take on work without hesitation or acknowledgment of their current customers or their concerns/requests for updates.

I think something needs to be done to keep them from accepting more work until their previous obligations are satisfied. This is terrible and beyond unacceptable to me. :\
Apr. 24th, 2011 04:10 am (UTC)
i could not have said it better.
(no subject) - breakspire - Apr. 24th, 2011 04:21 am (UTC) - Expand
(no subject) - ducttapeninja - Apr. 24th, 2011 04:25 am (UTC) - Expand
(no subject) - viothefoxbird - Apr. 24th, 2011 04:41 am (UTC) - Expand
(Deleted comment)
(no subject) - ducttapeninja - Apr. 24th, 2011 06:33 am (UTC) - Expand
(no subject) - wolf_goat - Apr. 24th, 2011 07:06 am (UTC) - Expand
(no subject) - flarveon - Apr. 24th, 2011 11:18 pm (UTC) - Expand
(no subject) - quaylak - Apr. 25th, 2011 01:45 am (UTC) - Expand
(no subject) - flarveon - Apr. 25th, 2011 08:07 am (UTC) - Expand
(no subject) - fatkraken - Apr. 25th, 2011 08:43 am (UTC) - Expand
(no subject) - borderdog - Apr. 25th, 2011 09:59 am (UTC) - Expand
(no subject) - likeshine - Apr. 25th, 2011 01:06 pm (UTC) - Expand
(no subject) - quaylak - Apr. 25th, 2011 06:29 pm (UTC) - Expand
(no subject) - kayla_la - Apr. 25th, 2011 06:38 pm (UTC) - Expand
(no subject) - flarveon - Apr. 25th, 2011 01:44 pm (UTC) - Expand
(no subject) - quaylak - Apr. 25th, 2011 06:14 pm (UTC) - Expand
(no subject) - demons_haven101 - Apr. 25th, 2011 07:20 pm (UTC) - Expand
(no subject) - demons_haven101 - Apr. 25th, 2011 07:17 pm (UTC) - Expand
(no subject) - lacy - Apr. 25th, 2011 10:26 pm (UTC) - Expand
(no subject) - borderdog - Apr. 26th, 2011 12:43 am (UTC) - Expand
(no subject) - oceandezignz - Apr. 26th, 2011 03:08 am (UTC) - Expand
Apr. 24th, 2011 09:25 am (UTC)
i think posting journals about these people, like starfinder and avsun on FA would help deter custom and avoid more scams. But would that be considered as harrasment? Its seems to be the only thing to do if the admins wont ban.
Or even just advertise about this LJ site, id chip in to help pay for a banner.
(Deleted comment)
(no subject) - sisterskift - Apr. 24th, 2011 01:34 pm (UTC) - Expand
(no subject) - hamburger - Apr. 24th, 2011 05:02 pm (UTC) - Expand
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(no subject) - poprock_grey - Apr. 25th, 2011 04:37 am (UTC) - Expand
(no subject) - likeshine - Apr. 25th, 2011 01:08 pm (UTC) - Expand
Apr. 24th, 2011 11:52 am (UTC)
Although I am not directly involved with this, I do believe it is time to gather everyone together who has been wronged by this company and go to the FA staff. If we present one concise, evidence-heavy note or e-mail (with links to here and the fursuit LJ), they should hopefully do something. At the very least they will be made aware, so when in the future more people have this happen and we send more notes with good evidence, they will question their previous decision to not ban the company. This is such an egregious example of scamming, they would be hard-pressed to come up with an argument for NOT banning them.
Apr. 24th, 2011 02:31 pm (UTC)
That would be wonderful, I really want to do something.
(Deleted comment)
Apr. 24th, 2011 02:42 pm (UTC)
The Friday thing was from me. They wanted me to go with resin eyes, so I would have to send them another 25$, after I had already paid them 25$ for the toony eyes they were suppose to make. I told them I had to wait till Friday so they didn't harass me about getting the resin eyes. Yes, it was monoyasha's eyes, which are very nice. But I didn't think that after we had set up the price it was ok for them to suddenly offer me something else, either.
(no subject) - fatkraken - Apr. 24th, 2011 04:56 pm (UTC) - Expand
(no subject) - oceandezignz - Apr. 26th, 2011 03:10 am (UTC) - Expand
Apr. 24th, 2011 02:37 pm (UTC)
I love how they emailed me a few days ago, basically saying WE'RE NOT SCAMMERS DON'T WORRY, "We at Avsun hope to keep you up to date and well-informed. We recognize the need to improve our online presence, including e-mail correspondence. We will never be out of touch during business hours, and you can count on that."

Yet I sent them a new email, still unanswered. YES, they'll NEVER be out of touch. /sarcasm
Apr. 26th, 2011 04:09 am (UTC)
When did you send them an e-mail? I sent them one on the 24th and got an answer within about three and a half hours. Of course, I told them I have Paypal involved and also hinted that I will take further action if something isn't done about the situation. Currently, their final deadline is this Thursday, the 28th.
(no subject) - viothefoxbird - Apr. 26th, 2011 10:21 am (UTC) - Expand
Apr. 24th, 2011 03:41 pm (UTC)
"We're going to send out mass emails so that we keep people in touch, BUT DON'T RESPOND TO THEM." Uh... What? How do you stay in contact by email if you can't respond to their emails? Oh wait, BY PHONE! Because that works so much better! /sarcasm
Apr. 24th, 2011 04:58 pm (UTC)
And then when we DO call you on the phone, we'll talk your ear off for the first 15 minutes telling you our sob story RL issues as to WHY things aren't perfect!
(no subject) - marus_puppy - Apr. 25th, 2011 04:21 am (UTC) - Expand
Apr. 25th, 2011 07:27 am (UTC)
Goodness gracious. Even though I'm not ever gonna be in the market for one, I would never, ever do business with these guys after what I've seen repeatedly in this journal. Like every other thread in my Google Reader is about Avsun. Truly incredible.
Apr. 25th, 2011 01:11 pm (UTC)

i'm still stuck on them insisting to speak on the phone and having the customers call.

i hate speaking on the phone. email works just fine.
Apr. 25th, 2011 09:28 pm (UTC)
Hmmm... Seems like Prefur's come to take their side as far as not having internet. @.@

( 46 comments — Leave a comment )


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