Shadowlight (Shad) (drone_dragon) wrote in artists_beware,
Shadowlight (Shad)
drone_dragon
artists_beware

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Lost Contact: DevHalena ****RESOLVED****

Not exactly a beware but moreover a lost contact, more information is under the cut.

UPDATE: Artist finally contacted me via FA private message and informed me that she would be refunding me my money on Saturday. I'll create another update once the refund has been successfully completed by the artist.

UPDATE2: Artist has refunded me the full amount back to my paypal account.



WHO (ARTIST): DevHalena aka dev-dragon-bat [on dA].
LJ is: devhalena
FA is: DevHalena
dA is: dev-dragon-bat

WHERE: Transaction took place on an LJ community that promotes artist commissions called teenycom. The commission exchange between us can be viewed here:
http://community.livejournal.com/teenycom/663336.html?thread=5404712#t5404712

WHAT: 100x100 digital icon. The details are all described in the link above.

WHEN: The confirmation of the commission was set up on October 20th, 2010.
Over a month had passed without any updates/information, so I decided to write the artist a Private Message on FA (November 30th) asking for any updates on the commission. After one more week had passed without any response from the artist I decided to copy & paste the Private Message again and send it, toward which she finally replied:

Photobucket
Please pardon my non-high-resolution screen cap.
The text is as follows:

[Me to Devhalena]

Hello [name omitted] a.k.a. Dev Halena,
I'm explorer_fam from both LJ and FA.
I had commissioned you for a glowy icon October 20th.

I tried to send you a Private Message on November 30th, one week ago, but still have not heard back from you.

Is there any news, updates, progress in your queue?

Also- if there is a better method of communication that I should be aware of for reaching you, please feel free to recommend such a resource.

Sincerely,
explorer_fam

[Devhalena to me]

Sent By: devhalena to explorer_fam On: December 9th, 2010 08:20

Sorry, I've been pretty busy with work lately. I haven't been able to catch enough time to work on the icons,but I'm estimating New Year's at the latest. I'm actually working on getting back to the people who bought an icon to see what kind of compensation we can work out to make up for the long wait. I can also throw in a nice Sai sketch :) (Something like this:http://www.furaffinity.net/view/4675074/) Once again, I'm really sorry that you've had to wait so long.

____________________________________________________________|

Three months past after the Private Message was sent by the artist.
There were no results/WIP/updates/new estimated times of completion communicated from her.
I sent her another Private Message on FA to see if she was doing alright:

Photobucket
Again please forgive my low-res-screen cap. It reads:

Sent By: explorerfam to DevHalena On: March 10th, 2011 03:10

Hello [name omitted] a.k.a. Dev Halena,
I'm explorer_fam from both LJ and FA.
I had commissioned you for a glowy icon October 20th, 2010.

It's been 3 months since I had last heard from you via Private Message,
so I thought I'd drop by and find out how you're doing so far and if you had any new estimated time of completions that I should be aware of? (I believe your last estimation was New Years of 2011)

Anywho, hope you're doing well. I'm loving a lot of the artwork that I've been noticing on your main page, the use of colors are absolutely beautiful! :3
Take good care, and I look forward to hearing from you!

~ explorer_fam

____________________________________________________________|

Another nine days past without any response, so I copy & pasted the private message again voicing concern about the lack of contact.

Photobucket
It reads:

Sent By: explorerfam to DevHalena On: March 19th, 2011 10:08

Hello [name omitted] a.k.a. Dev Halena,
I'm explorer_fam from both LJ and FA.
I had commissioned you for a glowy icon October 20th, 2010.

Wrote you a private message 9 days ago, but still have not heard back from you yet.
I also tried to write you a private message on LJ to try and get in contact with you.
Is there an alternative method of communication that works best for you?
Because it doesn't seem like FA or LJ are working as far as trying to reach you.

~ explorer_fam

____________________________________________________________|

I also sent this Private Message to her on LJ and dA in hopes to get a hold of her somewhere.
With still no response after eight days passing, I became really frustrated and decided to request a refund from the artist.

Photobucket
This one reads:

Request for Refund on Commission.
Sent By: explorerfam to DevHalena On: March 27th, 2011 01:46


Dear Devhalena,
I'm becoming very uncomfortable with the lack of communication regarding the commission that we set up in October. The last private message/update that I received from you was December 9th, 2010. In the time that has occurred in between that date, I have sent you messages on FA, LJ, and even dA trying to contact you for an update or new estimated time of completion but have not received any response.

At this point I would like to politely request a $10 refund for the October made commission. The paypal account was:
jjtschampa [at] gmail [dot] com

Please, please write back to me about this exchange, even if it is to confirm the refund.

Sincerely,
explorer_fam

____________________________________________________________|


PROOF: The original Teenycom post made by the artist and all of the comments can be found here:
http://community.livejournal.com/teenycom/663336.html?nc=18

Our exchange for the commission, paypal information, and paypal confirmation on my part:
http://community.livejournal.com/teenycom/663336.html?thread=5404712#t5404712

My PayPal e-mail confirmation:
Photobucket

Here is an old FA journal entry written by the artist that has my username in her queue:
http://www.furaffinity.net/journal/1826111/

EXPLAIN: I have lost contact with the artist Devhalena and was wondering if anybody has any advice or help they could provide for this situation. The last update/estimated time of completion she sent me was December 9th, 2010. This estimated time of completion was set for January 1st, 2011 by the artist herself. I have tried sending her Private Messages on FA, LJ, and dA with no luck. I even gave her a shout on her FA page to see if I can could grab her attention. She's still favoriting artwork on FA constantly and has uploaded some personal artwork ever since the Teenycom post, so she's definitely alive and active on the internet.

I just can't seem to get a hold of her no matter what method I try!
Any advice on what I should do next would be appreciated! (For example if I continue to not hear from her and not receive a refund for a long period of time)

This is my first post on a_b and I'm hoping it will be my last. Except to post positive feedback on great artists!

Thank you so much for your attention.
Tags: artist-devhalena/dev-dragon-bat, lost contact, resolved
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