*EDIT*
RESOLVED! I got in touch with her on her twitter and it turns out my partial is on it's way to her to be worked on :) Thank you to those who gave me her twitter, much much appricated!
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*original*
Hey all,
I commissioned a partial from Mango back in mid-late 2010 (dates aren't fully important at the moment) and I told her that I wanted it for Confuzzled 2011 (Early May) - I've had communication problems with her in the past, where my emails went unanswered and prompting me to email her a few more times, which was solved when I added her to my aim, however recently over the past two weeks I've not seen her come onto AIM, or if she is, she is away, so I leave a message asking for updates in a polite manner, which go unanswered.
I'm getting a little worried that my partial won't be done in time for confuzzled =( because as it stands now there's five weeks left, and all I have seen of my partial is a foamed head and part of the tail - no handpaws nor feetpaws.
I'm wondering if anyone's seen her around? =/
RESOLVED! I got in touch with her on her twitter and it turns out my partial is on it's way to her to be worked on :) Thank you to those who gave me her twitter, much much appricated!
-----
*original*
Hey all,
I commissioned a partial from Mango back in mid-late 2010 (dates aren't fully important at the moment) and I told her that I wanted it for Confuzzled 2011 (Early May) - I've had communication problems with her in the past, where my emails went unanswered and prompting me to email her a few more times, which was solved when I added her to my aim, however recently over the past two weeks I've not seen her come onto AIM, or if she is, she is away, so I leave a message asking for updates in a polite manner, which go unanswered.
I'm getting a little worried that my partial won't be done in time for confuzzled =( because as it stands now there's five weeks left, and all I have seen of my partial is a foamed head and part of the tail - no handpaws nor feetpaws.
I'm wondering if anyone's seen her around? =/
- Current Mood:anxious
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If you're not already watching her Twitter, that is a good place to get updates and see what she's workin' on at the moment.
http://twitter.com/mangoislandarts
http://twitter.com/hotwingforgery
ooo could you link the new suit? o:
He is beautiful and I love him! Just needs a couple things altered, which she has graciously agreed to do without any problems. ^^ Her work is extremely professional and cleverly made! I think you'll really enjoy the suit you receive.
yeah it is, that's the main reason why I decided to commission her for the suit :D
It's part of the business to keep good contact at least I assume it was. (Maybe Good work > Keeping contact/deadlines in some eyes? I dunno.)
I suppose if worse comes to worse I do have a partial of sorts... (just a pair of ears and a tail) of my red panda character, but it won't be what I was hoping to have for Confuzzled >_<
It's bad enough to tie up someone elses funds (that could be collecting interest in a bank account or buying other things) but it's exceptionally bad business to be out of contact with your own customers. It's not the artist's money until a product is delivered. That's why customer service is so important.
The other post about her isn't marked as resolved. I felt like commenters were more than happy to jump all over that poster with quips like "You're paranoid it's only been a month that you havn't heard from her!" when that OP was concerned about a size change. Now we have another post with another person concerned about making a deadline and we still have comments about giving the artist slack.
I've been in the same boat with another company. They eventually delivered a hat that I wear almost everyday but I will never recommend them because I remember how upsetting it was to never get any emails or shipping details and having to write something I really wanted off as a lost cause.
I'm kind of a cheapskate, so these two kigus being a what...500+$ investment? is really nervewracking
(She even paid to have it over-nighted to me in time for another convention I was going to. Though I wound up getting snowed in due to a blizzard.. .__.)
Also twitter does seem to be the best way to get ahold of her, e-mails are easily lost if you get too many D:
She's in Florida for a month, but having some of her stuff send to her to work on I believe. I would recommend emailing her again and catching her on AIM if you can, just to make sure she recognizes the deadline.
I realize she does get really busy between all her Kigu and suit commissions; I just feel a little disappointed because I has been wanting this commission from her for some time and spent just as long saving for it. I suppose I could have sent her another email, but I didn't want to harass her since I had paid nothing thus far and wasn't entirely sure if she was busy, or just rejected the commission.